Let me start by saying I have never written a review with anything terrible to report. We travel extensively and adapt well in most environments. Please understand as I write this, I expected a clean comfortable, family friendly stay. After all it is a Marriott....right?
Myself, wife and two pre teen children stayed at this property for a wresting tournament in Salisbury from April 5 until April 7. I booked this hotel over the only other available one, quality inn, due to trip advisor reports. Check in staff were friendly, hotel appeared clean and new. Our room, second floor smelled of stale cigarettes. Nice that the winows opened a little so we turned on the air and left them up while gone to dinner. Fairly new hotel but furnishings were pretty worn, not a deal breaker though. First night pretty uneventful other than had to leave air on to cover smoke smell, vent blowed down on left side of bed all night in my face, that sucked.
Not anyone's fault but Marriott being cheap but the walls in this place were super thin, heard highway all night, cars on road behind it and people in room next door.....read on!
Second night, went downhill fast. Parked in back of hotel near room, key cards shut off, left wife and kids in cold while walked around to have them "recharged". Hotel packed with kids....no problems from any. Had to get up at 5:30 am next morning, woke up at 11:30 pm to banging on wall behind bed and LOUD screaming of adult man and woman. Now my wife and I could try to ignore it but when it woke my kids on the other side of our room and them asking why and what was happening, I was LIVID! Did not want that comversation at this time. Went to front desk, descretly took desk clerk into his office to explain. He said it would be delt with however after they got the call from the front desk they just baged on the wall all night.
Two hours sleep that night. I googled Mariotts customer satisfaction guarantee and found pasted everywhere "not to change final bills" so why even ask for compensation for not getting the comfortable stay we paid for. The next morning after pulling two apples rotted to the point that my wife's fingers went through them, from the breakfast bar, we just quietly left.
It is obvious that mariott poorly constructs new properties and their quiet extended stay hotel is nothing better than the Quality Inn.
Also, take note that only one review has the manager of this property taken the time to reply.....and don't reply to this, nothing you can say will bring us back. It's Hilton for now on....Satisfaction Guaranteed or your money back!
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- Also Known As:
- Residence Inn Salisbury Hotel Salisbury
- Salisbury Residence Inn