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“Not perfect, but very good”

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Inn at Perry Cabin by Belmond
Ranked #1 of 4 Hotels in St. Michaels
Certificate of Excellence
Reviewed October 5, 2009

We have stayed here before and were glad to return and be treated to perfect fall weather. The site is beautiful and relaxing. We were especially impressed by the amount of attention paid to the grounds. The plantings were beautiful and well-maintained. The staff was friendly and accommodating. We asked if we could change rooms because the first room we were given was adjoining the bar and sort of noisy. The front desk staff moved us to a quieter and bigger room without comment or argument. The room had antiques, a very comfortable bed, and a nice view of the water. It was clean and comfortable.

We ate dinner in the restaurant and were treated to a wonderful meal - it was better than I remembered our last meal here. I do agree with the other poster's observation that the meal plan is not a great option. Its too complicated by far. We had a dinner and two breakfast plan that had ceilings on them and found the bill to be totally confusing as one of our "free breakfasts" was over $60 with tip (this is for 2 cups of coffee, one oatmeal, and one plate of eggs and bacon). When I asked, I was told not to worry about it and that it wouldn't show up on my bill. This makes me wonder why they bother with the creative accounting in the first place.....they should do what many other quality hotels do and add a set tip and then not bring a bill since the room package is inclusive of meals. The same goes for dinner. Just charge for tax, liquor, and tip and don't bother bringing a bill. It feels a little nickle and dimey the way it is now and the Inn is really too nice to bring itself down to this level.

The only reason I would not give the Inn a "perfect" score is that their attention to detail, while good, is not perfect. They forgot turn down service one night, the water pressure in the bathroom was too low for the shower to work at more than a trickle, and the service staff push carts around early in the morning that make a ton of noise. These are all tiny nits, but they add up. At the prices they charge for the rooms, they need to strive for perfection in this economy to remain ahead of the pack.

We will stay here again and do recommend the Inn to anyone who wants a nice quiet comfortable retreat on the Eastern Shore.

  • Stayed: October 2009, traveled as a couple
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Thank Albemarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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958 - 964 of 1,088 reviews

Reviewed October 1, 2009

My wife and I stayed there for two nights last week. We had a water view suite. The hotel is beautiful. The room was wonderful. Staff was friendly and helpful. I would go back again - and we probably will around Christmas. My advice in terms of room rates would be to skip the meal inclusive rates and just book a room. You can have better food in town.

  • Stayed: September 2009, traveled as a couple
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Thank jerrye59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2009

My wife and I went to this resort for an anniversary celebration. I was asked if this were a special occasion, and it was very nice that they upgraded us to a small suite. The facility was a little tattered, but overall ok.

Our problem --- which was a major one --- was the lack of service with respect to dining.
It took forever to get our breakfast, and no one offered any apology....."your order will be ready soon...."

Dinner was even worse. An hour passed between our appetizer and entre. Questions were answered with ..." your dinner will be ready soon." The restaraunt was not busy, and the two dining rooms had been reduced to one room. When we finally complained, the result was a measured...."thank you for your feedback, as we're always trying to provide the best service we can".... not one bit of a personal apology.

By the time they agreed to dismiss our bill, our nice evening had been ruined. At checkout the following day, there was no mention of the dinner incident, even though our check-out person had been involved the night before. Very disappointing.....

By the way, we had chosen a plan that included a $130 credit for dinner. While that sounded good, it excluded any alcohol and the tip. It's hard to order $130 worth of food alone.... in the end we paid way too much for dinner.

All in all, the service was so disappointing, and without any concern from the management as to our service, we have no plans to return.

As a point of interest, we travel quite a bit, and we consider ourselves discriminating, but not hung up on being made to appear that everything should be absolutely perfect. We consider ourselves good guests, willing to pay a good sum for good service. That didn't happen this time.......

  • Stayed: August 2009, traveled as a couple
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Thank William H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cliveod, General Manager at Inn at Perry Cabin by Belmond, responded to this reviewResponded September 25, 2009

We are very distressed to learn of this reviewer's disappointment. We are highly committed to providing consistently outstanding service for every guest and very much regret that we fell short in this instance. We are proud of our many outstanding reviews and will always address a rare shortfall in service at the property.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2009

We stayed on the third floor that had views of the lawn and the river. Entering our room was a nice foyer that had a small wet bar which led to the bed/bath area. The bathroom was enormous -- complete with separate dressing area, large vanity, four-clawed tub, large tiled shower. The thick robes and slippers were a welcome plus. The bedroom was a very nice size complete with a comfortable king sized bed and luxurious linens. At the foot of the bed was a cozy sitting area and working fireplace. It led to a small balcony. This place is exactly what we wanted for an anniversary get-away. The dining room provided wonderful food and excellent service. We sat next to a large picture window and enjoyed dinner while watching the boats docked at the pier out front. It was a wonderful way to celebrate a special occasion.

The only surprise was having a large older-model TV at the foot of our bed. While in the sitting area, you stare at the back of a large TV complete with the cord sticking out. It was the unintentional focus of the room. If only it was out of the way - say - mounted to the wall, I would give the ambience of the room 100%!

  • Stayed: July 2009, traveled as a couple
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Thank OutdoorLover4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 22, 2009

When the staff says, "It's my pleasure," they actually mean it. No staff could have been more accommodating and more personable than this one. This was our first visit to the Inn, and it shall not be the last. Rooms are immaculate, and an afternoon on the lawn beside the river is time well spent.

  • Stayed: August 2009, traveled as a couple
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Thank ESVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2009

I've reviewed this venue before and don't want to repeat myself but had to respond to a prior comment about the staff here being "rude." I've visited the Inn at least twice a summer for the past five summers and the staff without exception have been friendly, knowledgeable and eager to be of service. Their welcoming attitude is one of the reasons I keep coming back. This is a very service-oriented hotel. I don't think anyone who works here has ever said "no" to any request, and I am fairly demanding. Everyone seems genuinely proud of the Inn and motivated to make your stay pleasant. I've stayed here with the man in my life, with my sister, and with my son and his girlfriend, and everybody loved it and couldn't wait to return.

  • Stayed: July 2009, traveled with family
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1  Thank PhoebeZamboni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2009

The inn’s setting on the banks of the Miles River is idyllic. The inn is located a short walk or bike ride (bikes complimentary of the inn) from the center of St Michaels, a colonial era Chesapeake port and fishing village. St. Michaels is a magnificent community comprised of historic homes, properties and churches as well as a notable collection of restaurants, shops, etc. associated with an upscale travel destination. Notably absent are the throngs associated with the Delmarva shore beach communities. St. Michaels and immediate environs are the flagship of the pastoral Eastern Shore district.

The inn’s gardens, grounds and landscaping are striking and impeccably maintained. Hydrangeas abound! The pool is eye-catching and located in a private, walled setting adjacent to the inn. It is outfitted with ample chaise lounges, shade umbrellas and towels. The staff is very anticipative of and attentive to guest requirements.

Guest rooms are comfortable and well appointed. The bathroom was spacious and amply supplied with linens and personal care amenities. The inn’s public areas are tastefully decorated and very pleasant. The Pursers’ Pub lounge offers a quiet respite and the service is noteworthy. Check-in was seamless.

Time for the … BUT!

The dining room in virtually every aspect is an affront to everything else about this establishment. In the context of every other experience with this inn, one had to ask themselves, what’s wrong with this picture? Allow me to articulate a few experiences.

We arranged for a late dinner sitting (9:00 PM). The restaurant was virtually empty. The staff chose to pack most (if not all) of the late diners around a circular banquette located in the center of a spacious dining room. Dining tout prés. The pièce de résistance was one of my dining “neighbor-mates” was utterly loathsome. The staff’s managing of the dining setting was devoid of any consideration for their patrons. The place reeked indifference. To top it off, the menu could be characterized as pedestrian, … at best!

At breakfast service the following morning, a child sitting adjacent to us was advised he would have to make another selection, as they were out of oatmeal. The next morning they were out of orange juice. OJ? At breakfast? At super-premium prices?

The Orient-Express organization’s willingness to be associated with this marginal performance is remarkable. The good news is St. Michaels has numerous exemplary dining alternatives. Take advantage of them and return to enjoy the “other” Inn at Perry Cabin.

  • Stayed: July 2009, traveled as a couple
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Thank NewJerseyMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Perry Cabin by Belmond

Address: 308 Watkins Lane, St. Michaels, MD 21663-2114
Phone Number:
Location: United States > Maryland > Talbot County > St. Michaels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in St. Michaels
Price Range: $337 - $824 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Inn at Perry Cabin by Belmond 5*
Number of rooms: 78
Official Description (provided by the hotel):
Conde Nast Traveler Readers' Choice Award Winner, Inn at Perry Cabin by Belmond, is a 78 room waterfront estate with a nod to the legendary history of Maryland's fabled Eastern Shore. Cradled by the Chesapeake's Miles River, Inn at Perry Cabin by Belmond sits on the edge of St. Michaels, a town steeped in the region's crabbing and oystering traditions. The Inn boasts a top-rated spa, a zero-edge pool, acclaimed dining, Afternoon Tea and countless activities. ... more   less 
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Also Known As:
The Inn At Perry Cabin By Orient-Express Hotel St. Michaels
Hotel At Perry
Inn Perry Cabin

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