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Hilton Washington DC / Rockville Executive Meeting Center
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Reviews (1,057)
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Reviewed September 20, 2016 via mobile

Shouldn't a conference center have reliable wifi? Or hot water in the morning? Or the ability to adjust the temperature in the conference rooms? Or protein available to vegetarians at the conference buffet lunch? Or more than one clerk able to check people in during the busiest time (multiple people there but the 2nd person needed support from the first)? Or a clerk who knows how to find the "running trail" (which is misleading advertising-- it's a sidewalk). You should also know that there are no outside windows.

Other than that my room is big and the bed
is comfortable.

Stayed: September 2016, traveled on business
1  Thank rkap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockvilleMgr, Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded September 26, 2016

We are very sorry to hear that you were so dissatisfied with your recent stay and conference with us. We appreciate the time you took to share your review with us and we thank you for sharing your comments. We will be sure to share them with our team as well as the team who planned your conference. Thank you again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2016 via mobile

Stayed here for 2 nights to attend a meeting. Check-in was a bit hectic--only 2 working front desk with a hoard of people checking in. Room nice, decent size, wall safe. Walking distance (0.9 miles) to NIH. Lots of decent restaurants within walking distance too.

Stayed: September 2016, traveled on business
Thank PittReisender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockvilleMgr, Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded September 26, 2016

Thank you for reviewing your recent stay with us. We're glad to hear you enjoyed your time in Rockville, following your hectic check-in, and hope to see you again!

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Reviewed September 15, 2016

Be aware that many of the rooms do not have outside windows. They face an antiquated center room that is usually empty. Don't get a room on 2nd floor--down the hall from laundry with a lot of bad smells. Never got another room despite being an Honors member and requesting a switch from time of check-in. On day of check-out, no hot water. Called but engineering never came. 2 hrs later took a cold shower and checked out. Asked staff to FAX a document, which they gladly agreed to do. However, did not confirm delivery so I found out at the airport, that my important business document never arrived at its intended destination. Don't count on this hotel for much except a bed. The staff are nice, but they can't overcome some of the inherent problems.

  • Stayed: September 2016, traveled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockvilleMgr, Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded September 26, 2016

We are very sorry that things did not go well during your stay with us. As a HHonors member, it's always our intent to provide you with the excellent accommodations you expect as one of our most frequent guests, and we apologize for not meeting those expectations. We appreciate your feedback and take your comments seriously as we work to improve our services. Thank you for taking the time to write a review on TripAdvisor. Again, we are very sorry your stay with us did not meet the level of service we provide.

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Reviewed September 11, 2016

Excellent staff service .Had complimentary upgrade on my stay.My room was interior but in front of elevators .Food is good.Ac was noisy.Excellent location.Mall and supermarket walking distance .Metro Services nearby.

  • Stayed: September 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Carmen A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockvilleMgr, Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded September 15, 2016

Thank you for taking the time to review your stay with us, Carmen. We're glad to hear you enjoyed your stay and especially the excellent service of our staff. We appreciate you feedback and thank you for choosing to stay with us!

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Reviewed September 4, 2016

Upgrades to lobby with new Cambria Brittanica counters. Upper floors have new glass doors on the small balconies to decrease noise from late night balcony groups. Rooms facing the courtyard are dark but rooms facing east have a beautiful sunrise.

  • Stayed: September 2016, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 935edmundw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockvilleMgr, Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded September 15, 2016

Thank you for sharing your comments on TripAdvisor! We're glad to hear you like our recent renovations and appreciate the comments about the noise reducing glass doors on the balconies. Thank you again for your review, we hope you come again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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