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“Excellent Customer Service & Expensive” 4 of 5 bubbles
Review of Hilton Washington DC / Rockville Executive Meeting Center

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Hilton Washington DC / Rockville Executive Meeting Center
Ranked #7 of 16 Hotels in Rockville
Level Contributor
109 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent Customer Service & Expensive”
4 of 5 bubbles Reviewed July 16, 2014

The amenities are wonderful; nice pool and work out equipment. The beds comfortable and it is easy to control the temperature. I did not have a car and was not informed of close areas where I could purchase snacks or drinks. I had to take the Metro to the airport and received two different directions. I request a quiet room and was given one next to construction. Make sure to request an outside room if you need natural light.

  • Stayed July 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Cupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 21, 2014
We are happy that you enjoyed our amenities and accommodations at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. However, we do regret if we missed this opportunity to make your stay more enjoyable. If you'll allow us another chance to welcome you again, we trust that our staff can help find the perfect room accommodations for next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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830 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Princeton, New Jersey
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 15, 2014

Hotel is located right next the to metro, it is very convenience for travelers to commute into DC area. However, I will NEVER stay in this hotel again due to the following reasons. This is the worst Hilton I have ever stayed in by far.

1) This hotel provides HORRIBLE and UNBEARABLE wifi service. Forget about browsing the internet or even working from the hotel. You will not be able to get any work done with this internet.

2) I have booked a suite for my one-week stay, please keep in mind that some suites do not provide microwave nor fridge. Keep in mind to call ahead if you would like to request for one.

3) Which is the reason why I will never come back to this hotel again, staffs (front desk) simply do not care, lack of follow up and support. With the fridge issue I had stated above, I had to follow up over and over again to remind them to bring a unit to my room. Not to mention, they said they would call me back but never did. In regards of the internet, I also tried asking them if I can PAY for my internet to get a better connection. Their reply was "It is what it is, we only have one wifi @ this hotel...".

Good luck to all business travelers who's planning to stay @ the hotel.

  • Stayed July 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Andyng118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 21, 2014
Thank you for sharing your review and the perspective of the business traveler. Caring for our guests is always our main priority and we sincerely regret if this was not evident during your stay. We appreciate your honest feedback and we would like to take this opportunity to extend our heartfelt apologies for the inconveniences and frustrations that you encountered with our services. We will share your comments with our management team for further review. We hope to have the opportunity to welcome you back again.
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Philadelphia, United States
2 reviews
5 of 5 bubbles Reviewed July 10, 2014

The inside of the hotel is really cool. All the service was great and the only downside was the hot tub was closed for maintenance. Other than that everything was good. Really cool place to stay and the DC metro is literally right out back behind the hotel.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 15, 2014
Thank you for taking a moment to share your impressions and guest perspective. While we are happy to learn that you were impressed with many aspects of our hotel, we do regret that our hot tub was not open at the time of your visit. We hope you'll have the opportunity to visit us again to enjoy everything the Hilton Washington DC/Rockville Hotel & Executive Meeting Center has to offer.
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Level Contributor
6 reviews
5 of 5 bubbles Reviewed July 9, 2014

We enjoyed staying here...the staff was very friendly, room was quiet, metro is right behind the hotel, malls are walking distance, ditto for restaraunts! I think you'll enjoy your stay! Don't forget to drink the yummy water near the reception area!!!!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 427luciam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 15, 2014
We are always happy to learn when our convenient location to the nearby shopping centers and restaurants works out well for a guest's visit. Thank you for taking the time to share your review. We hope you'll allow us the opportunity to welcome you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center sometime in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
457 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

The Rockville Hilton is a stone's throw from the Metro's Twinbrook Station on the Red Line. The hotel has a very nice large atrium where you will find Riff's Longe and the Twinbrook Grille. The room are ample in size and have a nice work space and a side chair. You're only about 30 minutes or less from downtown DC on the Metro Red Line. Save money by staying just outside teh District, but close to the Metro.

Room Tip: There are rooms that face the interior (i.e., the atrium, and other that face the road). I suggest r...
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank DealScout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 15, 2014
Thank you for letting our future guests know about our convenient location to the Twinbrook Metro Station. We are pleased to read that you enjoyed our atrium and convenient location to downtown DC and we hope you'll allow us the privilege of welcoming you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
81 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 8, 2014

I wanted to give higher rating to this hotel, I really did, as my first impression of the hotel building was nice, the rooms are comfortable and clean and the location is adjacent to the metro station, which makes it convenient for visiting Washington.
However, the architecture that makes hotel`s atrium look good has another side - the level of noise you get into the room from the inside of the hotel is simply too high. I can understand that sometimes they host big events which last by 10pm and they even apologise for that. However, the acoustics are really good and when one of "the events" - every day they had something - is going on it is hard even to talk when in the room. God forbid you are exhausted by whole-day sightseeing of Washington and would like to go to bed early. No way. There were many groups, families, kids chasing each other through the corridors, shouting and calling each other even at 11pm. I know Hiltons that have very good sound-proofed doors. Could they not introduce this in here as well? Fortunately, after the music stops, if you turn on the air-conditioning, it is so loud that covers all the other late evening noises.

The pleasant surprise was staff at the reception. No matter who did we talk to, they were kind, nice and trying to help. Very good indeed! The quality of housekeeping varied, they often forgot to replace stuff (shampoo, mouthwash, even bathroom mat). Breakfast was good for American standards, service so-so. There was one guy who was so insisting in asking if everything is OK, that it was hard to have a conversation with my wife. One day when I was eating alone and he constantly kept coming to the table (his disappointed comment "oh, today you have a voucher, so no check for you" hinted that he desperately wanted a tip) I told him that he does not have to ask every minute if I am OK. You can imagine the face that he made, but I really wanted to finish my breakfast in peace.
Advice: there are some quite good restaurants in a walking distance from the hotel.

Unless it is a business meeting or a conference I am not sure I would come to this hotel again.

Room Tip: choose a room that does not have windows on the inside (towards corridor and atrium).
See more room tips
  • Stayed June 2014, traveled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pickytraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 15, 2014
While we are grateful for your sincere feedback, we regret that we were unable to meet all of your expectations. Please accept our sincere apologies for the inconveniences and noise disruptions that you encountered during your stay with us. Our guests are encouraged to reach out to management if there is anything we can do to improve their stay. It is our main priority to ensure you enjoy your visit and we hope we will have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, United States
1 review
5 of 5 bubbles Reviewed July 8, 2014

I was very pleased with Hilton/Rockville Md. I drove from PA., to enjoy the Fourth of July in DC. It was easy parking, excellent room, easy access to metro(across the street) and very safe area. Would stay at Hilton again, when I visit DC again.

  • Stayed July 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Belinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this review, July 15, 2014
We are delighted to know that we were able to impress you during your Fourth of July visit. Thank you for taking the time to share your guest perspective and we look forward to your next stay at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Washington DC / Rockville Executive Meeting Center

Property: Hilton Washington DC / Rockville Executive Meeting Center
Address: 1750 Rockville Pike, Rockville, MD 20852-1658
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in Rockville
#5 Family Hotel in Rockville
#6 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Washington DC / Rockville Executive Meeting Center 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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