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“Good value for the cost.”

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Sleep Inn Shady Grove
Ranked #10 of 14 Hotels in Rockville
Reviewed March 14, 2010

Check in was slow, but easy. The front desk people never seemed to be at the desk. The room was a good size, but it was hard sleeping. The heater was very loud, but it did work well. The breakfast was your typical carb breakfast. The food person was always there, filling up as needed. The choice was limited, but everything was fresh and easy to get too. When we came back from being out we could not get into the room. Even the desk clerk could not get us in. They had to get a maintenance man, but he was not even on site. The housekeeping person, perhaps a supervisor, did get us in. After that they gave us a room, which was directly across the hall. The transfer was easy. A housekeeper had been in to make up the bed, etc. My question is didn't she realize there was a lock problem and if so why didn't she report that? Also I tried to use the one computer they had for internet access. There was another person on it and I could tell she was not going to get off anytime soon. Good thing I didn't need to check in at the airport! All in all it was a good value for the money.Maybe they should alter their food choices and add at least one computer.

  • Stayed: March 2010, traveled on business
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Thank deseashell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded March 16, 2010

Dear deseashell,

Thank you for taking time to review our hotel! We appreciate your feedback, as it is used to continue to improve our need areas and excel at the things we do well.

I'm sorry you had a few issues during your stay. It seems like my team worked hard to correct any problems and make things better. Regarding the door locks, the housekeeper probably didn't have any issues or else she would not have been able to enter your room. I'll be sure to get with our engineering team to ensure preventative maintenance is performed to reduce this incidence. I'll also be speaking with my front desk associates to ensure we are attentive and ready to serve our guests. Sometimes we have multiple tasks to complete, but being available for our guest is the most important task.

Also, I do appreciate your suggestions regarding our breakfast program. Sleep Inn has a specific program we have to follow, but I will be investigating some options to create some additional variety for our guests. We know that some folks travel frequently, and a little variety is nice!

I am pleased that you found our hotel comfortable during your stay. We do understand that sometimes things happen during your stay, but it is our goal to resolve them and do our best to make sure you are comfortable.

We hope to see you again the next time your travels bring you to Rockville!

Sincerely,

Chris Zindash
General Manager

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234 - 240 of 263 reviews

Reviewed February 23, 2010

Hotel overall was very good clean nd comfortable.But thr is no high speed internet in some rooms. And yeah other thing is i think thr is some promblem in making local calls from rooms.And wish thy had microwave in every room.Rest everything is gud.

  • Stayed: February 2010, traveled on business
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Thank Venessa999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded March 16, 2010

Dear Venessa999,

Thank you for taking the time to review your stay at the Sleep Inn Rockville. We appreciate your input, and are glad to hear you enjoyed your stay with us!

I was aware of the internet problems during your stay. We did have one week during February where we experienced intermittant outages with our services. I'm very sorry this happened while you were here. I worked most of that week with our providers and we have corrected these issues with internet service. Again, I apologize if it affected your stay with us. The local phone calls were also related because it operates on a service similar to internet access. This too has been resolved.

Overall, your stay with us was good and we are glad to hear that! We do hope that you will visit us again when you return to the neighborhood, and should you have additional questions please feel free to contact me directly.

Sincerely,

Chris Zindash

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Reviewed September 4, 2009

My wife and I spent one night at this hotel and found it to be very nice. The staff was friendly, the rates were reasonable, the room was clean and comfortable, and the continental breakfast was quite good. We would definitely stay here again.

  • Stayed: June 2009, traveled as a couple
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Thank Outta_Town_1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded October 2, 2009

Dear Outta Town 1980:

Thank you for taking the time to let us know how much you enjoyed your visit! We pride ourselves on a clean and friendly hotel, and i'm glad you experienced that. I'll be sure to share your comments with our team.

Sincerely,

Chris Zindash
General Manager

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Reviewed July 22, 2009

We previously stayed here four years ago and had a great time, so we booked a room for one night in July 2009. Nothing had changed in the four years; the hotel was as nice as the first time we stayed here. Pillows were fluffy, sheets were crisp and clean. The bathroom was clean and immaculate. Our room had a waist-high refrigerator. There was a nice breakfast selection which included bagels, pastries, cold cereal, instant hot cereals, yogurt, fresh fruit, apple and orange juice, 2% milk, etc. and was well-stocked and maintained by a busy gentleman. Unfortunatelly we didn't have a chance to use the pool as it rained the afternoon we were there. The hotel is located in a quiet office park. We could hear vehicle traffic from I276 through the closed window of our room. There is a large shopping complex a short drive away. There is also a shuttle bus which runs to the Shady Grove Metro Station.

  • Stayed: July 2009, traveled with family
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Thank Beachbum888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded October 2, 2009

Dear Beach Bum 888,

Thank you for taking the time to review our hotel! We appreciate your comments and feedback, and I will be sure to share them with our staff and management.

We pride ourselves in a clean and friendly hotel. It is a great little hotel in the big city of Washington, DC and we are happy you enjoyed your stay.

And, remember: you don't have to wait 4 more years to visit us again! Please come back and see us soon.

Sincerely,

Chris Zindash
General Manager

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Reviewed July 21, 2009

Nice area of Maryland. You are close to many nice restaurants and the subway to Washington DC. The rooms were clean. We had a single queen bed that looked like an oversized full sized bed. Our room had an oversize shower stall with no bathtub. The complimentary continental breakfast is very basic…three or four choices of breakfast cereal, bagel, toast & muffin.

You will hear the noise of the door slamming close from the jointing rooms and people walking in the room above.

  • Stayed: July 2009, traveled as a couple
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Thank CincinnatiDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CZindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded October 2, 2009

Dear CincinnatiDave:

Thank you for taking the time to share your experience of our hotel! We appreciate your efforts and I will be sure to share your comments with our team.

As you noted, our hotel is "no frills", very cozy and simple. We pride ourselves on a clean and friendly hotel. Our product offerings may seem basic, but our customers tell us over and over they want us to keep it simple and be consistent. So, we do our best to make sure we are at the top of our game.

Next time you are staying with us, or at any hotel for that matter, and you have issues with noisy guests in the hallways or excessive noise, remember there are associates that can help. Many times we can remind your neighbors that others are trying to rest and we can help with noise issues like this. A quick call to the front desk and we will be happy to assist anyway we can.

Thanks again for your comments and we hope to see you again the next time travel brings you through Rockville, Maryland!

Sincerely,

Chris Zindash
General Manager

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Reviewed April 13, 2009

Just got back from taking 80+ mother on a trip to see cherry blossoms. Never been on subway b4 and ease of getting on and off in shady grove was perfect. Hotel staff friendly and helpful. Clean and comfortable.
Can't say a lot for D.C. people have NO respect for elderly or wheelchairs.
Glad to have a friendly place at the end of the day.
Thanx Sleep Inn.................

  • Stayed: April 2009
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Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Zindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded April 16, 2009

Dear Mare54Mich,

Thank you for your feedback about the Sleep Inn Rockville! I'm very happy you enjoyed your stay with us! I'm pleased you found our hotel comfortable and friendly!

We know maneuvering DC can be challenging at times, as it gets very busy. It can be very crowded and tough to navigate, but we are glad you found our hotel your oasis at the end of your travels.

Please come back and visit us again! If I can ever be of assistance, please know that I'm at your service.

Regards,

Christopher Zindash
General Manager

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Reviewed January 6, 2009

If you've got to be in or near Rockville, Gaithersburg, or Germantown, stay here. This hotel was the tops for the price. It is located in a business park near I270 but not ON it so you don't hear the traffic noise. If you can't find it, keep looking because it is definitely worth it. (Gude Rd is a straight, easy shot around Rockville.) The biz park setting makes it quiet, quiet, quiet. We were there during a holiday weekend which probably also added to the quiet. We slept like logs. The room was perfect, beds were very comfy, the soap, shampoo, and conditioner were of good quality. Water pressure and hot water were just right. The cont breakfast was the usual fare. Sleep Inns often have waffle makers but this one didn't. Maybe Mgmt will consider? Either way, we would recommend this place in a heartbeat.

  • Stayed: December 2008
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Thank NC1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher_Zindash, General Manager at Sleep Inn Shady Grove, responded to this reviewResponded January 12, 2009

Dear NC 1000,

Thank you for taking the time to review our hotel! We appreciate your feedback, and thank you for your insight on your stay. We are glad you enjoyed your visit, and found our hotel to be a great value!

We have considered the waffle makers for the breakfast buffet, and will take another look at it. Right now, it's not part of Sleep Inn brand standards, and many of the other offerings have to be there to make our breakfast complete. But, we are always evaluating our breakfast layouts. Thanks again for your ideas!

Please come back and visit us again soon!

Regards,

Chris Zindash
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sleep Inn Shady Grove

Address: 2 Research Ct, Rockville, MD 20850-3211
Phone Number:
Location: United States > Maryland > Montgomery County > Rockville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Rockville
#7 Business Hotel in Rockville
Price Range: $55 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sleep Inn Shady Grove 2.5*
Number of rooms: 107
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Also Known As:
Sleep Inn Shady Grove Hotel Rockville
Shady Grove Sleep Inn
Sleep Inn Rockville
Rockville Sleep Inn

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