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“Great service” 5 of 5 stars
Review of Red Roof PLUS+ Washington DC-Rockville

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Red Roof PLUS+ Washington DC-Rockville
Ranked #10 of 16 Hotels in Rockville
Marseilles, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service”
5 of 5 stars Reviewed March 20, 2014

I stayed for 2 days for minor surgery, Kellie at the front desk was extremely friendly and helpful during my stay. The room was clean and quiet and all the staff I encountered was professional and helpful. I will stay there again if I ever go back to the area.

Room Tip: Rooms facing the courtyard will keep the parking noise down.
See more room tips
  • Stayed March 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank M T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, March 28, 2014
Thank you very much for your review. We strive to make every guest stay an enjoyable stay. I will be sure to let Kellie and the other staff members know how much you appreciate them and post your nice comments for them to read. Thank you and we look forward to seeing you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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222 reviews from our community

Traveler rating
    77
    55
    39
    30
    21
See reviews for
40
39
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79
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Rockville, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 7, 2014

The pros:
1. easy access to the main road
2. proximity to restaurants, retailers, and banks (just across the street)

The cons:
1. The door doesn't close properly, so you have to try many times;
2. No privacy: you have to keep the curtains closed, otherwise anybody walking/standing outside can see inside the room;
3. DO NOT use the towels (if you can) - it's obvious they are not clean;
4. The comforter was stained and presented burned spots (I thought the Inn was 100% non-smoking);
5. Most front desk agents were not courteous at all, almost rude;
6. The neighborhood doesn't seem to be safe at night;
7. the bus stop is right in front of the Inn but the bus is not that regular, so forget about it

  • Stayed December 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Oesth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, March 12, 2014
Thank you very much for your feedback. I am sorry that we did not meet your expectations. Our goal is make sure every guest has a WOW experience at Red Roof Rockville. Please know that we are taking the appropriate actions to prevent further situations.

Thank you
Claudia Lazo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derwood, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 5, 2014

The door was not very secure. Several times I would shut the door and it would not latch. I could push it open. There was no hot water to shower with. The power went out for 50 minutes at 3:00 am when I needed to use the bathroom

  • Stayed February 2014, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Michael F F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, February 8, 2014
Thank you for your review. I am sorry that we did not meet your expectations. We are open 24 hours a day and one of our staff members would have been happy to assist you. Our goal is make sure every guest has a WOW experience at Red rook Rockville. Please know that we are taking the appropriate actions to prevent further situations

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 25, 2014 via mobile

Front desk staff is anywhere from oblivious to annoyed and the maids are obnoxiously loud first thing in the morning so if you're looking to sleep in, forget it! That said, for the low price, location, general cleanliness, and pet policy; it's a practical choice.

  • Stayed January 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank BanyanBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, February 8, 2014
Thank you for your feedback. I am sorry that we did not meet your expectations. It is definitely not our intentions to have a guest feel as though they are not welcomed or to be disturbed. I will share this feedback with the staff to correct those issues. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
235 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed January 22, 2014

Estuve en el Hotel en compañia de mi madre y mi pareja, la atencion en recepcion fue excelente. La ubicacion muy de todo (restaurantes, autopistas, tiendas, estacionamientos). La habitacion muy limpia, se puede descansar y tenia todo lo necesario. Lo recomiendo Seguramente me quedare con ustedes!

I visited the Hotel in the company of my mother and my boyfriend, the personal in front desk was excellent. The location is very near of everything (restaurants, highways, shops, parking lots). Very clean room, you can relax and had everything we needed. I certainly recommend it'll stay with you!

Room Tip: Pide las habitaciones de atras asks for the back room
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  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank EvegaPanama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, January 24, 2014
Thank you for the review. I am glad that you and your family enjoyed your stay. I will be sure to let the front desk and cleaning staff know of how much you enjoyed the excellent service. Whenever you are in the area again we are looking forward to having you stay with us again. Thank you and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 18, 2014

This hotel is an excellent value for your money and not far if you're visiting Washington DC .It's not a five star hotel but more budget friendly , clean and safe. Staff are friendly and helpful. Location wise, near to shops and fast food chains and restaurants.

Room Tip: Rooms with own small refrigerator are quire handy if you want to store some snacks and fruits.
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Blue-belle32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, January 24, 2014
Thank you for the review. I am glad you enjoyed your stay. It is always our intentions to provide a clean and safe environment. I will be sure to let our staff know how much you appreciate their service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago, Chile
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed November 21, 2013

Arrived to musty, smoky smelling room that required ventilation badly. Toilet leaked after flushing (must admit that maintenance man came promptly to reseal). Washcloth left behind from previous passenger was still in bathroom. Bedspread on my bed was visibly soiled. To top this off, we returned late the first night only to find room had not been cleaned! Will not return.

Room Tip: Make reservations elsewhere.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank cristina_501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claudia L, General Manager at Red Roof PLUS+ Washington DC-Rockville, responded to this review, November 25, 2013
Hello thank you for the review. I am extremely sorry that your stay was not to your satisfaction. please except our apology that you arrived to musty, smoky smelling room, washcloth left behind, bedspread being visibly soiled, your room not being serviced the next day, and the toilet leaked after flushing. I am glad to hear that maintenance man came promptly to repair the seal. I can assure you that all area's of concern are being corrected. Please know that we appreciate your business and whenever you are traveling through or to Rockville Maryland please give us another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof PLUS+ Washington DC-Rockville

Property: Red Roof PLUS+ Washington DC-Rockville
Address: 16001 Shady Grove Rd, Rockville, MD 20850-4010
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof PLUS+ Washington DC-Rockville 2*
Number of rooms: 188
Reservation Options:
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Also Known As:
Red Roof Hotel Rockville
Red Roof Inn Rockville
Rockville Red Roof Inn

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