When we arrived, I noticed a plunger in our washroom, it was very late as we had driven in from Canada. We went to bed and in the morning, the toilet kept filling up instead of flushing. I used the plunger left there and finally got rid of the waste in the toilet. I notified the front desk immedicately that there was a problem but they could take their time getting to it that day as we were going into DC to sight see. I was assured it would be fixed.
When we arrived back late that day, I asked the desk clerk if it had been fixed, I was told yes. The plunger was gone and the room was clean, it was getting late before I used the washroom again. By this time I was ready for bed and again, the water would start to go down, then just get higher and higher in the toilet. clear fluid would sometimes flush, anything else including toilet paper would not.
I attended the front desk again and asked for another plunger. At this point, I expected a new room but one was not offered, half the Inn was being renovated and the other rooms were full I suspect. I was handed another plunger and carried it back to our room myself.
I spoke to staff again the next day and halfways kidded how, if they can't fix it this time, for goodness sakes don't take my plunger again.
I was becoming disgusted that I had to keep plunging the toilet ON MY VACATION. When we got back again late that day, the room was nicely cleaned but again, the toilet would not flush. I made remarks on our comment card and left it for management. I want to make it very clear that I was satisfied with the cleaning, just not with the maintenance or how we were expected to just put up with a toilet that had to be plunged to work.
So far, I haven't received any feedback from them on my complaint.
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- Also Known As:
- Red Roof Hotel Rockville
- Red Roof Inn Rockville
- Rockville Red Roof Inn