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“Pool Closed for Private Lessons”

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Courtyard Rockville
Ranked #9 of 14 Hotels in Rockville
Reviewed July 12, 2014

I have been to this Marriott several times. It is much the same as other Courtyard. The rooms are clean, the food is decent, the staff generally friendly. The only continuous problem I know of is the Internet goes down quite a bit. But still, as a Platinum member it's reasonable andwhat I expect.

The problem I have is that when we checked in Wednesday July 1, we wanted to use the pool and were told it was closed every Monday, Tuesday and Wednesday to private lessons. Not sure if it's for pay or donated, but either way it's not right. For what it's worth the counter staff seemed as frustrated as we were.

We were told it would be open Thursday. When we went to use it Thursday at about 4:20PM it was still closed. Then later we were told it would be open at 6:00PM.This is just not right. We pay for that pool with our nightly fees. If it's there and operating the guests should be able to use it.

I have never had this problem before with this or any other Marriott. I could understand if there was something wrong with the pool. That happens. Also, had it been listed in the amenities for the hotel that would have been different. Neither of those things happened.

Overall, it's not a bad hotel. But call before you book if the pool is important to you!

  • Stayed: July 2014, traveled with friends
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3  Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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67 - 73 of 153 reviews

Reviewed June 27, 2014

We've been staying in this hotel, several times a year, for more than 20 years. The only people who seem to remember us are the sweet kitchen ladies. Really? Why can't they flag our profile and at least offer a "welcome back" when we show up? I've been a loyal Marriott customer for decades because I grew up in the DC area and went to high school with Doug Marriott. But I've reached the end of that loyalty.

When we started at this place, there was coffee in the lobby 24/7; a decent breakfast buffet, newspapers delivered to our door each morning; each room had a 4-cup coffee pot with good coffee and real mugs; bath products included lotion, shower cap, sewing kit, shoe polish cloth. And...Marriott charged 10 cents for local calls and had their hangers attached to the rod in the closet, and they charged for wireless. Now, none of the above is the case. The free wireless is slow and annoying, demanding constant re-logging in. The rooms are just this side of being actually cramped. The beds are merely okay and I think smaller than a standard king. Even the pillows are small. The bathroom vanity is too small for two people. The shower has a water saver which makes it difficult to rinse shampoo. You're probably wondering why we keep staying in this place. It's the closest hotel to where my dad lives. The staff is nice and professional; the hotel seems clean and well run. The food in the Bistro is okay, but breakfast can be slow when things are busy. Since this property caters to business travelers, they sometimes close the Bistro on weekend evenings. If you're counting on eating there, check ahead. My complaints probably have more to do with Marriott policies than this particular property. If you're okay with Marriott's parsimonious business model, this is the place for you!

Room Tip: As for rooms facing the courtyard.
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  • Stayed: June 2014, traveled with family
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1  Thank Lee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lauren R, General Manager at Courtyard Rockville, responded to this reviewResponded July 10, 2014

Dear Lee,

Thank you for taking the time to complete the survey and sharing your experience with the Courtyard Rockville.

I would like to thank you for your continued loyalty with Marriott, it is much appreciated. In regards to your past few stays, please accept our sincere apologies for the issues addressed in your response. I have shared your feedback with the team and we will continue to focus on ways to meet guest needs.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Again, thank you for your continued loyalty with Marriott and we hope to that when in the area next time you would give us another change to regain your trust.

Warm regards,

Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2014

I often stay at Courtyards because they can offer a better value than full-service Marriott hotels. This was one of the better Courtyards. It is very well maintained. My room was super-clean, bright and the bathroom was spotless. (You would be surprised sometimes!)

I was disappointed that as an elite member I didn't have a room ready when I arrived despite having requested an early check-in. I was told the front desk would call me when a room was ready, but this never happened. Staff were friendly, although I didn't get addressed as "Mr. XXX" nor did I get thanked for staying there despite a plethora of options within say 30 minutes of Rockville. In fact, I received no special recognition for my status -- not even a free drink coupon (most Courtyards give these out to gold and platinum elite members).

The two fitness rooms were cramped. There were no sanitary wipes when I was there. The pool was also busy with kids, so I didn't use it but it was decent. The courtyard with outdoor patio furniture was very nice, especially for sitting outside with a glass of wine on a warm summer evening. The lobby and bistro were busier than many Courtyards but the lobby itself was missing a few of the usual touches. Normally, there are a good number of tabletop books to flip through but not here. Some of the decorative touches seemed missing as well. Also, they don't have The Wall Street Journal, which I thought was odd. Every other hotel does.

All in all, from a cleanliness standpoint, it was better than most hotels. The price was right too. However, the little things kept it from being the best.

  • Stayed: June 2014, traveled on business
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1  Thank planetraincar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2014

Recently stayed at this hotel for 4 nights, I am very impressed. Customer service at the front was excellent. Rooms were very well maintained and comfortable. Lounge area was excellent and I absolutely loved the landscaping. The garden in the middle makes this place very beautiful.

Couple of things that can be improved:
1. Cleaning lady was not very courteous.
2. Pool was not accessible. We went to the pool in the morning and they told us it will be open for guests after 5 PM. We went there at 6PM, they did not allow us in due to some private lessons going on. I feel as hotel guests, we should have access to these amenities.

Overall - Excellent stay, I would definitely stay here again next time.

  • Stayed: June 2014, traveled on business
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Thank iwky_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2014

The attractive lobby and friendly desk clerk made a good first impression. Our room was clean, fresh, well lit, and comfortable. While we could hear people from other rooms and the hall, we sill had a good night's sleep. And since we were there on a weekend, the rate was very reasonable. If we get back to the area we wouldn't hesitate to stay there again.

  • Stayed: June 2014, traveled as a couple
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1  Thank kdspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014 via mobile

I was meeting a friend in DC and used this as a base. The rooms were large, well equipped and very clean. The indoor pool was appreciated after a day in the city. Staff were polite and professional and as a lone female traveller this hotel felt safe.

Stayed: October 2013, traveled solo
Thank Carolyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2014

This hotel was nice.The staff were very friendly,the room was so nice,the beds were really comfortable and the balcony was cute.It even had a book of mormon which is awesome.It was in a nice town,near some good food nearby.Will return for sure.

  • Stayed: April 2014, traveled with family
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Thank alexandrabolen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Rockville

Address: 2500 Research Blvd, Rockville, MD 20850-3209
Phone Number:
Location: United States > Maryland > Montgomery County > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Rockville
Price Range: $80 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Rockville 3*
Number of rooms: 147
Official Description (provided by the hotel):
Restaurant serves breakfast and dinner. Starbucks on site. ... more   less 
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Also Known As:
Courtyard Rockville Hotel Rockville
Rockville Marriott
Rockville Courtyard

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