I have been to this Marriott several times. It is much the same as other Courtyard. The rooms are clean, the food is decent, the staff generally friendly. The only continuous problem I know of is the Internet goes down quite a bit. But still, as a Platinum member it's reasonable andwhat I expect.
The problem I have is that when we checked in Wednesday July 1, we wanted to use the pool and were told it was closed every Monday, Tuesday and Wednesday to private lessons. Not sure if it's for pay or donated, but either way it's not right. For what it's worth the counter staff seemed as frustrated as we were.
We were told it would be open Thursday. When we went to use it Thursday at about 4:20PM it was still closed. Then later we were told it would be open at 6:00PM.This is just not right. We pay for that pool with our nightly fees. If it's there and operating the guests should be able to use it.
I have never had this problem before with this or any other Marriott. I could understand if there was something wrong with the pool. That happens. Also, had it been listed in the amenities for the hotel that would have been different. Neither of those things happened.
Overall, it's not a bad hotel. But call before you book if the pool is important to you!
- Official Description (provided by the hotel):
- Restaurant serves breakfast and dinner. Starbucks on site. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard Rockville Hotel Rockville
- Rockville Marriott
- Rockville Courtyard