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“Great value, location and service”

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Best Western Plus Rockville Hotel & Suites
Ranked #6 of 14 Hotels in Rockville
GreenLeadersSilver level
Reviewed March 22, 2009

Just returned with a youth group from our March Break trip. Stayed in this hotel for two nights. Friendly and helpfull staff, great location. Bonus - full breakfast was included in the price which is an added bonus when travelling with a large group. Thank you to the Management and Staff.

  • Stayed: March 2009
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1  Thank gennie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMgmt, Front Office Manager at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 23, 2009

Thank you so much for your response! We appreciate all of the feedback that we can get! I am glad that you enjoyed the breakfast and the rest of our accomodations. Should you ever have the need to visit the area again, we would love to have you stay with us!

Thanks again,

Liza Bourdeau
Front Office Manager
Best Western Rockville Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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941 - 947 of 997 reviews

Reviewed March 19, 2009

For the Price of the hotel, it was ok. Upon arrival, check-in was fine. When we went up to the room, there was like dry crusted pizza sauce on the floor that looked like they didnt even attempt to clean it up. But other than that, the room cleanliness was ok. I recommend to not rely on the "shuttle service" to the metro. The first day we got there, it was late afternoon so we were going to go check things out downtown. I asked about the shuttle service and the man pointed to van parked in front of the hotel. It is supposed to take and pick up people at a specified time, but I knew this was not going to happen when the guy taking us said that we should call "just in case" when we got back. Very unorganized, not only that but the van only holds 6 people at a time. We decided right then and there that we would pay to park at the metro which was only like 2 miles away. A full day of parking is about 4.75 for all day, but it is worth it. Every morning when we were eating breakfast, we watched as about 20-30 people crowd in the lobby for their turn to ride in the van to the metro which had to make multiple trips to take everyone. A tip for parking at the metro, you have to get the Smartrip card to pay for your parking upon exiting the parking lot. This is the only way to pay to get out. Parking there is free though on the weekends and the card is not required. Also, do not rely on using their internet in the lobby area. I was going to bring my laptop but did not want the hassle and figured I could use their computers. They are extremely slow and when we were there for the short 4 days they were not working for about a day and a half. One evening we wanted towels so that some of us could shower that night, when I asked the front desk girl, she said she did not have a key to housekeeping and that there was nothing she could do about it and that we would have to wait until morning. On the last evening we were there we wanted a trash bag and of course they didnt have access to those either. The morning that we left, as we went to load our luggage in the car, we realized about 4 cars in the parking lot had been broken into. Someone had smashed out their windows and took whatever out of their cars. I was just glad I did not have to deal with this, but one of the cars that got broken into was only 3 away from mine. And to top everything off, the credit card they make you put on file upon check in was charged the cost of our stay when we already paid about a month in advanced on expedia. Overall, the decency of the hotel itself is what would make me go back and it was reasonably priced, but the service was not good. The breakfast I would say is excellent, lots to choose from. Another recommendation is to bring your laptop if you have one and need to use a computer and do not use their Shuttle service, it will only cause frustration. Another thing, it says on their website that they have a restaurant, but it was not even open at all, its like its not in business anymore.

  • Stayed: March 2009
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Thank arp1125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWRockvilleMgmt, Front Office Manager at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 23, 2009

Dear Valued Guest

Thank you for taking the time to write and inform us of the problems that you encountered. I would like to apologize for the problems you experienced with our accommodations and service. It was unfortunate to for all of us to see a car breakage in a safe area like Rockville. It was a very unusual occurence and we are taking steps to prevent it from happening every again.

Also, in regards to our shuttle service, I would like to assure you that these incidents in no way represent how we conduct business. At that time our 13 passenger van was taken for routine maintenance and hotel was using smaller van to accommodate hotel guests. We now have our van back and are up and running normally.

I firmly believe that your experience with our hotel was an isolated incident, and that the high standards of service and dedication to guest satisfaction will be evident in all future stays with us. .


Sincerely,

Liza Bourdeau
Front Office Manager
Best Western Rockville Hotel & Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2009

After driving for hours, it was wonder ful to be greeted by friendly and smiling staff and to enter a hotel room that really was a non-smoking room and was modern, had a decent bed and was very clean. Compared to other hotels in the area, the BW was a honest price too. Thank you.

  • Stayed: March 2009, traveled solo
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Thank angolade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2009

We decided to stay a short distance from WA DC while visiting the Smithsonian. The shuttle made regular trips to the Metro. Nice room with frig and microwave. Thin walls, but fortunately the people were quiet at night. Great breakfast. Very friendly staff. Very helpful when calling to ask questions.

  • Stayed: March 2009, traveled as a couple
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Thank AlaskaMinniehaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2009

First off, I was in town for a funeral, so I didn't spend a ton of time at the hotel, and wasn't seeking a pool, fitness center, or business facilities. But, I was delightfully surprised to find that this reasonably priced hotel was nice, clean, and conveniently located. All the basic amenities you would expect were provided in the room (coffee maker, hair dryer,) as well as a microwave and refridgerator, there were fluffy feather comforters on the beds, and the towels were thick and plush. It seems like it is an older building, but it has definitely been redone recently, and is well maintained. They even provide a breakfast buffet in the morning, and if you're busy and or on the go and just need a quick bite to eat, it's very convenient. If you're expecting more choices then the basics (cereal, yogurt, eggs, potatoes, and pancakes) you'll probably want to go somewhere else. Overall, yes, it is a Best Western, (i.e.not the Ritz,) but as long as you are realize that, you will not be disappointed.

  • Stayed: January 2009
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Thank Meg1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2009

Excellent weekend rate with AAA discount, and included breakfast buffet that did the trick. Room and lobby/restaurant were immaculate, staff very friendly and helpful, and beds quite comfy. Hotel is stylishly decorated for such a bargain price. We visit DC area often and this was the best bargain we have found by far for a very decent place. It is not luxurious, (Stay in Georgetown for that, but pay at least 3 times as much!) but very clean, comfortable, and staff was definitely working hard. Will return!

  • Stayed: January 2009, traveled with family
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1  Thank NJAeris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2008

We got a great rate by submitting a coupon out of a Room Saver guide from the Visitor's Center on the interstate. It actually saved us about $15 in nightly rate and then add on the option for free shuttle service to the Metro so you don't have to pay parking! A good bargain. We also loved the great hot buffet breakfast that was included in our rate.

The only drawback we could come up with was that the bathroom was lacking a ceiling fan which will eventually cause mold/mildew issues and wallpaper peeling. This also is embarassing as far as noise and smells go with a bathroom. I couldn't believe that with such an extensive renovation ($3 million) that the construction crew would overlook such a basic.

Overall, staff was great and the facility was very nice. Great decor!

  • Stayed: April 2008, traveled as a couple
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Thank CoupleFromOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Rockville Hotel & Suites

Address: 1251 W Montgomery Ave, Route 28, Rockville, MD 20850-3133
Phone Number:
Location: United States > Maryland > Montgomery County > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#5 Business Hotel in Rockville
#5 Family Hotel in Rockville
#6 Romantic Hotel in Rockville
Price Range: $88 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rockville Hotel & Suites 2.5*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel And Suites
Best Western Plus Rockville Hotel Rockville
Best Western Rockville Hotel
Rockville Best Western

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