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Best Western Plus Rockville Hotel & Suites
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Reviews (1,029)
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Reviewed July 10, 2014

I had a very positive experience at this hotel and would recommend it to friends and family. I found that Effe and the young man working with her on Monday night were very customer oriented. We stayed two nights. First night in a double, which was alright, but the King room my fiance and I got was absolutely amazing. I've never slept in a bed so comfortable!

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Alisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded July 11, 2014

Thank you Alisha, come back to visit the area and stay at our hotel again soon!

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Reviewed July 9, 2014

We stayed for 5 nights and found the room to be average. We moved some furniture to make the area more user friendly and found the areas under the chair and sofa very dirty. The bathroom was small and the sofa bed was so full of springs you could see them through the very thin cover. During our stay we assisted in medical care for another injured guest and also dealt with a fire evacuation. However, through all of this the front desk staff, especially Effie were wonderful. The pool kid was great, as were the breakfast staff. I would like to say the same for the management, but we were disappointed by their lack of consideration for our inconveniences, including the time it took from our vacation to fill out injury reports for the guest who fell as well as the late night we had for the evacuation. Had it not been for the kind and gracious employees,we would have rated this the worst stay of our two week vacation.

Room Tip: Top floor.
  • Stayed: June 2014, traveled with family
    • Value
    • Rooms
    • Service
Thank meti2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded July 11, 2014

Thank you for your feedback and staff compliments, we take pride in hiring the best employees possible and it shows in moments like those mentioned. We would like the opportunity to make up for all your prior inconveniences and invite you to visit us again. When you do, mention your post and ask for the GM or DOSM so we can learn more about your expectations at that time and move toward a better guest experience... Again, thank you and we look forward to your next visit.

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Reviewed July 7, 2014

Upon checking in the front desk clerk was smiling as we walked in. He found our reservation checked us in and answered the questions I had about transportation the next morning. The room was a king w/refrigerator and the bed slept wonderfully. Yep, for a great night's rest, clean ,good hot breakfast and sightseeing packages, This is the best place stay.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank 77sandraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded July 11, 2014

Thank you for taking the time to review our hotel - please come back again soon!

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Reviewed July 6, 2014

Good hotel with reasonable price. I have stayed in this area for nearly 3 years and compared to other hotels, this one is with good quality and with breakfast and even lesser price. Definitely recommending for family and business as well.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Deep V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded July 11, 2014

Thank you for recognizing the value and being a loyal fan of our hotel - see you soon!

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Reviewed July 5, 2014

This hotel is in a great location in Montgomery County, MD. Having lived in the Montgomery County area for more than 40 yrs this hotel is located right off of I 270 which is a great location for visiting friends in Montgomery County, an hour from Gettysburg for a day trip, a shuttle bus available for metro to DC, free parking for rental cars, bkfst, which was ok, no fresh fruit but eggs, cereal yogurt, make your own waffles, juice and coffee included in the stay. The 2 double bed rooms were updated, but 2-3 star ok, quiet rooms, tv just got a few stations, maid service cleaned room in less than 2 minutes, so did not vacuum daily but room looked ok, front desk hadreally good employee, and a couple of inexperienced ones. All in all inexpensive stay, great location.

Room Tip: good value and good location for metro DC travelers
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rita W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexRockvilleMD, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded July 6, 2014

Hello and thank you for taking the time to provide feedback for us to consider and for future travelers. Please accept our apologies for the lack of fresh fruit when you had the breakfast. Our breakfast buffet has fresh fruit as part of the everyday offering and is continually restocked during breakfast and for the next day. We do our best to keep everything replenished so that everyone has an opportunity to enjoy fruit however, there are times when the room is extremely busy and it may take a moment to address individual items as they run out; this was more than likely the case. Our attendants are used to getting request and if you visit us again, please do not hesitate to request fruit or any other item that may be missing, if it is not out in the holding bins where there are at least two fruits always available. Thanks again, and we look forward to another opportunity to "wow" you while visiting... A.

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