We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Price for great value” 4 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN Plus Rockville Hotel & Suites
Ranked #6 of 16 Hotels in Rockville
GreenLeadersSilver level
Rishon Lezion, Israel
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Price for great value”
4 of 5 stars Reviewed April 8, 2013

Stayed here for five nights for business. It was easy to find. Easy and quick check in. The hotel room was very good. The breakfast was also adequate (included). Overall I would definitely recommend this hotel. Free parking, free internet (wi-fi).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Aleksander L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 11, 2013
Thank you so much for your kind words. I have to say we really are a little hidden gem. We pride ourselves on giving great value … and we never get tired of our guests noticing that. I’m glad you could call us home while on your business travel. Being a PLUS hotel, one of Best Western’s distinguished designations, we really are the ideal business hotel for people traveling to Rockville and the DC area.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

809 reviews from our community

Traveler rating
    323
    255
    136
    50
    45
See reviews for
297
170
60
200
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 8, 2013

The hotel is fairly close to the highway, making access easy.
The rooms were clean and well stocked with cups, soap etc.
As others have said, the services provided are very good including wifi around the building, a business centre available to all residents that has computers and a printer. There's a pool available for use although it wasn't open yet when I stayed. The gym is nice to use, it was empty each time I went which was a bonus!

However being impressed with the rest of the hotel made the breakfast all the more disappointing!
A few times there was not enough plates or cutlery. The bacon was very crispy (not sure if that's just an American thing or not) but also very oily at the same time. A few days I had juice which was nice and then when I went to get more the next day, it was extremely watered down.
There was also coffee available all day in insulated containers but it was cold most of the time.

Just a note to the Director of Sales who I have seen has replied to other reviews - Please update the internet browsers in the business centre, using Internet Explorer 8 in 2013 is not good! Certain things I wanted wouldn't load due to the browsers being out of date! Thanks

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank KarlTGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 11, 2013
Thank you for taking the time to give us your feedback. I’m so glad you found our guest rooms clean and well stocked. I have to agree with you – our location is perfect … especially for those not familiar with the area because the hotel is so easy to get to, plus easy to get right into Washington, DC from our location. Glad you liked the gym. We just upgraded it with a new look. Our seasonal outdoor pool is open from Memorial Day to Labor Day. I hope your next visit will be during that time so you can enjoy a swim after a long day or work or touring.

You may be right, we Americans do tend to like our bacon crisp. That said we do have a very international clientele so your comments have been forwarded to our operations team. As for our computers in our complementary business center, we will be upgrading the software on them as we give our entire lobby a fresh new look.

We hope to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 29, 2013

My family traveled to Washington DC for spring break and we stayed here based on value compared to the high priced hotels in DC that also charged for parking, internet service and breakfast. We were not what to expect but upon arrival were very pleased. The staff was all great, the lobby was updated even had a free business center and the room was really the best. We had a two room suite so the kids had a room with yheir own tv and we had a king size bed with really good bedding. The breakfast was good and started us off each day. The Metro station is a few miles away but was an easy drive and it cost 5 bucks to park. We chose not to use the shuttle to insure flexibility and that worked well for us. We would come back again without question and highly recommend this hotel.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aggsys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 1, 2013
Thank you so much for your kind words. We really are a hidden gem. That said, the word is starting to get out that Best Western added two new descriptors a few years go - -PLUS and PREMIER for hotels that have additional services for their guests. They are a great compliment to the Best Western brand. To earn one of these is a true honor for us. Thanks for noticing our recent upgrades to our lobby including updating the business center, adding a gift shop and increasing the lobby size by nearly 50% ! If you liked that – you will love the additional enhancements coming this year including brand new furniture and carpet that will give us a fresh new look. We are even getting brand new elevators.

By the way, it was a very smart move to upgrade to an executive suite. While our suites are a big hit with our business travelers – they are even more popular with families. The second room and second flat panel HDTV is the ideal setting for a family after a long day of touring…. And you can’t beat it for only $30 more.

We look forward to see you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, Pennsylvania, Usa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 27, 2013

7th floor: The ving lock door handle would not work if you pressed the handle down - you had to lift it up, which was a bit odd. The room HVAC system blower only worked on its noisy high speed, making it impossible to sleep, so I turned off the heat each night.

The staff at the front desk were, as previously, very nice and greeted you warmly. Breakfast buffet was also good.

My stay on the 5th floor last week - the room and its mechanical systems were A-OK.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 28, 2013
Thank you so much for taking the time to give us your feedback. We would like to thank you … not only for staying within us while in the Rockville / DC area, but for returning back to us. Being a return guest is the highest compliment one can pay a hotel. I’m so glad you enjoyed your first stay with us and found our front desk staff friendly and helpful. I was so sorry that your last stay was not as pleasant as the previous visit. When returning to the area, please give us another try and email your reservation information to me directly via this site so I can personally watch over your reservation to be sure we not only meet your expectations based on your earlier stay – but exceed them.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland, Usa
Level Contributor
6 reviews
1 of 5 stars Reviewed March 25, 2013

First of all, we booked the romance package for a one night stay. When we arrived for check-in we were told that we were not booked for the romance package and that none of the items that were supposed to be in our room were available. So we were given a discount. The room itself was dingy and had an order. We were not impressed at all. We immediately cancelled our reservation and left the hotel.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank ADH43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 27, 2013
Thank you for taking the time to give us your feedback on your stay. I’m so sorry the amenities for the romance package did not link to your room reservation. It’s a very popular package with us, and that has never happened before. I see you live in Baltimore. Should you return to the area for weekend getaway, please contact me directly via this website. I would like to personally watch your reservation from start to finish to be sure you get the same great service we have become famous for.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

I stayed at this hotel for over two weeks recently while I waited for the completion of some home renovations. The management kindly exhibited flexibility on pricing since my stay was extended. I enjoyed a clean room with a very comfortable bed and the convenience of a fridge and microwave. There is a grocery store nearby so I was able to save money by stocking up the generously-sized fridge and making use of the microwave.

A perfectly located hotel that served as a decent home away from home when I really needed it. I'll be back.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
Helpful?
Thank AmateurCommentator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, March 18, 2013
That’s great to hear! While we are the host to guests coming in from literally around the world, we love helping out members of our local community. After all that’s what being a good neighbor is all about. Many of our guests, even if they are only staying for a few nights, take advantage of our free shuttle that goes to Falls Grove that offers not only restaurants but a Safeway so guests can stock up and use their in room refrigerators and microwaves. They are a real hit with families.

We look forward to seeing you here again at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville and on twitter /BWRockville. Also check out our Facebook page for our specials for added savings!

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rockville hotels
1.5 mi away
Cambria hotel & suites Rockville
3.5 mi away
EVEN Hotel Rockville
EVEN Hotel Rockville
#4 of 16 in Rockville
4.5 of 5 stars 264 reviews
1.1 mi away
Homewood Suites Rockville - Gaithersburg
Show Prices
Show Prices
Show Prices
1.1 mi away
Hilton Garden Inn Rockville - Gaithersburg
1.3 mi away
Sleep Inn Shady Grove
Sleep Inn Shady Grove
#8 of 16 in Rockville
4.0 of 5 stars 228 reviews
1.4 mi away
Sheraton Rockville Hotel
Sheraton Rockville Hotel
#9 of 16 in Rockville
4.0 of 5 stars 285 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN Plus Rockville Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Property: BEST WESTERN Plus Rockville Hotel & Suites
Address: 1251 W Montgomery Ave, Route 28, Rockville, MD 20850-3133
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#6 Romantic Hotel in Rockville
#7 Family Hotel in Rockville
#7 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Priceline, Hotwire, Odigeo, getaroom.com and Travelocity so you can book your BEST WESTERN Plus Rockville Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing