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“Great Value and Caring Staff” 5 of 5 stars
Review of BEST WESTERN Plus Rockville Hotel & Suites

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BEST WESTERN Plus Rockville Hotel & Suites
Ranked #6 of 16 Hotels in Rockville
GreenLeadersSilver level
West Union, South Carolina
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great Value and Caring Staff”
5 of 5 stars Reviewed May 4, 2012

We stayed four nights at the Best Western Plus in Rockville while we were visiting our daughter who was a patient at Walter Reed Military Hospital in Bethesda. We were very pleased with our stay. The room was spacious and nicely appointed. The only drawback was that it was equipped with two double beds, and my wife and I had a bit of a hard time gettting used to less space than our queen bed at home. The staff was exceptionally friendly and helpful. They quickly answered every question and worked with us to accomodate our uncertainties about when we would be leaving. The breaksfasts were exceptionally good for a hotel buffet breakfast. There were eggs and bacon or sausage every day with a good mix of waffles, pancakes, or french toast. There was a free shuttle to the Metro for people who did not want to take their cars into the city or to the hospital. Special reduced rates for patients or families of patients at the hospital. Thsi hotel was a very pleasant haven for us in a time of stress. I will use it again whenever we are in the Washington DC area.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sradnich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, May 7, 2012
Thank you for taking the time to give us your feedback. We are so glad you enjoyed hour stay despite the reason for your visit. We understand more often than not those traveling to NIH for patient visits are paying their own way verses a corporate traveler – so we are proud to offer special rates to help you control your costs. Just in case you are not aware, we also offer the special NIH patient rate on our King bedded rooms as well. Perhaps you may want to think about that for your next visit – as it will give you even more room than your queen bed at home. If you really want to spread out we offer a studio suite and an executive suite – both not only offer a king bed and pull out sofa but also more room to unwind after a long day. While these suites are not covered under the NIH rate – please email me via this site and I would be happy to come up with a special rate for you.

We look forward to seeing you again soon here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.


Ron Wallach
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
North Bethesda, Maryland
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 3, 2012 via mobile

I stayed here for an entire week and it was great. I used the shuttle service which was quite convenient and free.
Every morning you get a full breakfast buffet.
Service staff was excellent and very kind the whole stay.

  • Stayed April 2012
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tyghe V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, May 7, 2012
Thank you so much for your kind words! As you can see from your stay we here at the BEST WESTERN PLUS Rockville Hotel & Suites truly care about giving exceptional s guest service. As you can see from other blogs here – you touched upon the three things people seem to love about our hotel: 1. Friendly guest service 2. Our great free full American Breakfast buffet. 3. Our free shuttle!

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
5 of 5 stars Reviewed May 1, 2012

I was very happy with my stay at the Best Western Plus in Rockville, the staff was very friendly and very helpful, specially a young lady name Sylvia Vargas and her supervisor Tanisha Carter they really went out of their way to assist us, they made us feel so welcome like if we were at home, I explain to Sylvia the purpose of my stay and she was so helpful to help me deal with our situation. We took the metro from the airport to Rockville and the Hotels shuttle picks us ip and took us to the hotel. Wow it was so cool and every morning back to the metro so I can go to NIH facility, I want to thank Best Wester Plus for your help, may God bless your employees .


Eddie Alvarez

Room Tip: use the shuttle they will take you to the nearest shopping center if needed and back to the metro e...
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  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Eddie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, May 2, 2012
Thank you so much for your feedback. We really do have a hidden gem... and the best team in Rockville who really care about all our guests. I will pass on your kind words to Sylvia and Tanisha. Because we are so close to the National Institutes of Health (NIH) we do understand the needs and details of guests traveling to their complex. As I’m sure you know we have a special rate for those traveling to NIH… that does help control costs for our guests as well.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 24, 2012

Really nice hotel, it's a bit of a ways from DC but there is a shuttle service to the metro.
We stayed over New Year's and had a wonderful experience.

The first room that we checked into had an unpleasant smell (sulphuric/stomach ache not sure which), so when requested a room change, our request was granted in no time. The next room that we checked into was nicely furnished and equipped with a mini-fridge, microwave, wifi and spacious. We booked the one bedroom suite for four nights as our girls would be joining us for the latter part of the trip. The only slight negative is that the living room is a little dark as there aren't any windows to let in the natural light. However, the windows in the bedroom let in plenty of natural light. The king bed was enormous and very comfortable. The breakfast buffet that is included was also very good.

The older shuttle driver was an absolute dream, he was knew quite a bit about the area and was very conversational. Front desk staff also provided a good list of nearby restaurants and shopping facilities at check-in which was a nice touch.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank CaramelCocoDrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 30, 2012
Hidden gem! So true! If you happen to read my previously posted blogs here, you will notice those are the very words I used to describe our hotel. I will pass on your comments about our great staff, including Ron, our shuttle driver. We couldn’t be prouder of our team. I see you noted some of our suite amenities offer. They include a microwave, refrigerator, coffee/tea makers, iron and ironing board and even an in room safe. Because you were in a suite, you might not know this, but those amenities are included in every single room and suite in the hotel. I see you took advantage of our free wireless internet access. It’s not just free inside the guest rooms but throughout the whole hotel. I like the fact that you don’t need a password so getting online is a breeze. You mentioned your suite didn’t not have a window in the living room. Because of the configuration of our hotel we have a select few suites where the living room is in front of the bedroom rather than side by side. Next time, simply request suite with a living room window, or email me via this website, and we will be sure you get a suite with more natural light.

Come back soon – we just opened Callaway’s for dinner – come enjoy pizza, wings, salads, beer and wine, and snacks – all in a casual dining atmosphere. If you are on Facebook, please like us at /BestWesternPlusRockville


Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ohio
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 17, 2012

If you are vacationing in DC and are looking for a hotel, this is the one you want to stay at. Every worker at this hotel was very courteous and helpful. They offer a free shuttle to the Metro (which is maybe 2 miles away from the hotel). The shuttle drivers are very knowledgeable and helped us 'country folks' visiting the 'big city'. A full breakfast is served daily - bacon, sausage, pancakes, etc.- this is also free. If you are hungry for a snack in the evening, you can purchase pizza and wings at Peppy's (?) Pizza located where they serve breakfast in the hotel. The rooms were very nice and have a small refridgerator and microwave. This is just too great of a place to pass up! I will definitely be staying at this hotel again on my next visit to DC.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank peggy h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 19, 2012
Thank you for taking the time to give us your feedback. We never get tired of getting high praise such as yours. We really are a hidden gem. As you can see from other blogs here, our complimentary full American breakfast buffet and free shuttle really are popular among our regular guests. I’m glad you like Perky’s Pizza, served in our restaurant called Callaway’s – it’s homemade. We look forward to seeing you on your next stay! Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 16, 2012

We just returned from a trip to Washington DC, the hotel is very close to the subway. They offer a free shuttle service to the Metro. The room was one of the best hotel suites we've ever stayed in. The room offered free internet, microwave, and refrigerator. The hotel buffet breakfast was very good. Everyone from housekeeping, front desk, and shuttle service were very friendly and helpful. We would definetly stay again when in the DC area.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lynn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, August 10, 2012
Boy is my face red!!! I was reviewing our Trip Advisor reviews… and JUST noticed that I did not respond to yours. We respond to each and everyone one… I don’t know what happened here. Sorry about that.

That said, I’m so glad to hear you had a wonderful trip to our nation’s capital. As a native from the area, I love to hear when people enjoy visiting our city. With so much to see and do here, you picked the right spot to stay. As you know we are only a 2 miles complimentary shuttle from the metro system that will take you and your family anywhere you want to go. It’s a great way to be convenient to the attractions… only at half the price. Glad you enjoyed our free full American breakfast buffet. We have really become well known for our great buffet. I will pass your kind words to Roger, our Chief Engineer. His team does a great job to “keep our ship running.”

We look forward to seeing you here again next year at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairsville
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 9, 2012

We had a wonderful trip to Washington D.C. We highly recommend the Best Western!! The rooms were clean and comfortable. There were 2 adults and 2 teenagers. The staff was very friendly and accomodating. We needed the heating checked and a light in the bathroom and the maintenance staff was there within 10 minutes! The breakfast was hot and good. We were given great suggestions for our tour of D.C. and the shuttle drivers to the metro were friendly and very safe drivers. I can't say enough about our stay at this hotel. We have been telling everyone that if they are looking for a great trip and reasonable prices - The Best Western at Rockville is the way to go!!! We will be back next year!

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at BEST WESTERN Plus Rockville Hotel & Suites, responded to this review, April 10, 2012
We are so glad you enjoyed your stay!

We really are a hidden jewel. I will pass your kind words on to our staff, of which we are very proud of. They really are the heart of hotel. I’m glad you were able to enjoy so many of the amenities that come included in the rate – such as free full American breakfast buffet, free shuttle and so much more. I hope you had a chance to try our new menu at Callaway’s, our new casual dining restaurant.

We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville.

Ron Wallach
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Rockville Hotel & Suites

Property: BEST WESTERN Plus Rockville Hotel & Suites
Address: 1251 W Montgomery Ave, Route 28, Rockville, MD 20850-3133
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Rockville
#6 Romantic Hotel in Rockville
#7 Business Hotel in Rockville
#7 Family Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Rockville Hotel & Suites 3*
Number of rooms: 164
Official Description (provided by the hotel):
When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more   less 
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Also Known As:
Best Western Plus Rockville Hotel Rockville
Best Western Plus Rockville Hotel And Suites
Best Western Rockville Hotel
Rockville Best Western

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