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Reviewed March 16, 2012

We arrived at the this Best Western. We were a bit skeptical since it is a BW. It is a nice property, nice staff, clean. Did not look like a BW. The cleaning staff were very loud every morning. We encountered a problem with our Tv. I reported it. The 1st time we were told it was a hotel wide problem,which was not true. 2nd day reported, maintenance man came up. Tv needs to be reprogrammed he did not know how to do this and in the process of trying to reprogram the Tv he made it worse. We were there for 2 days, problem never got fixed. They made us feel like our problem was not a concern. Upon check out explained the entire problem to the General Manager. "Thanks for telling me".. No caring attitude,quite eager to get rid of me and get back to doing other things. This hotel is not cheap and you and I deserve better customer service than I got.

Room Tip: We had an executive suite at 160 plus tax. Did not mean a thing awoken every morning by loud cleaning staff slamming doors and yelling. Save your money and get a cheaper/smaller room unless you need a lot of space.
  • Stayed: March 2012, traveled on business
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Thank Texas"Red"
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 19, 2012

Thank you so much for taking the time to give us your feedback. We take all feedback very seriously – both positive and in areas we can improve. As a matter of fact, it was out guests comments that encouraged us to make the decision to become a 100% smoke free hotel, and our clients have been very happy with the change. We pride ourselves on providing exemplary guest service. Rated #4 in a very competitive market such as suburban Washington, DC speaks great volumes to that. But to be frank it does matter how great our guest service scores are because we clearly could have done better during your stay. I would be honored to have an opportunity to show you what our service is normally like. Should your travel needs bring you back to Rockville, please email be personally via this website so I can watch your reservation from start to finish. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2012

We stayed here last week on our way down from NH to Florida. The place is very easy to find, right off the highway and plenty of places to eat around. The room was so hot, you could barely breathe and we were just too tired from hours of driving to bother complaining. The breakfast which was included in the price of the room was average, although they aren't too quick with refilling the empty items. $20.00 additional fee for dog. Very comfortable beds.

Room Tip: make sure that the ac works in your room, or that you can at least shut off the heat.
  • Stayed: February 2012, traveled as a couple
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Thank TerryandDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 12, 2012

Thank you so much for your feedback. I understand after a long day or two of driving you just want to relax and unwind. I’m glad you found our beds to be very comfortable. I have stayed overnight many times after a long day… and I have to say … I agree. As pet owner myself, I know how tricky it is to find a hotel that is pet friendly. We are proud of the fact that we are one of the few hotels that opens its doors to our four legged guests. Your concerns about the air-conditioning have been forwarded to the proper team members. Please contact me directly via this site when your travel brings you back to town and I will be sure we exceed your expectations. If you are on Facebook, please like us at /BestWesternPlusRockville


Ron Wallach
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 29, 2012

The cost is decent for the area, easy to get to, overall decor is starting to show its age. No climate control in the winter so the rooms get rediculously hot if you try to turn on the AC, we had to change rooms due to this. You have to crack the window so it doesn't get to stuffy.

Overall, ok place to stay for the money.

  • Stayed: January 2012
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Thank MaineFoodie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 1, 2012

Thank you for taking the time to give us your feedback. We take all our guests’ comments to heart. I’m glad you found our hotel to offer a decent value. In these economic times, it’s so important to watch every dollar. That’s why we offer so much more for less, including our free hot full American breakfast buffet, free shuttle service to Metro, shopping, dining and entertainment, free wireless internet and so much more. I have forwarded your comment about the climate control to the appropriate people. We hope to see you again soon. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales

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Reviewed February 29, 2012

We were planning to spend a weekend in Washington, but the hotels downtown were charging $50/night to park your car. Instead we paid slightly more than that for a nicely decorated, large, comfortable room with buffet breakfast. The Metro is 2 miles (shuttle will take you there), and you are downtown in 25 minutes.

The hotel is pretty, comfortable and has good service even without it being a great bargain.

  • Stayed: February 2012, traveled with friends
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Thank goodtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded March 1, 2012

Thanks for the feedback. I’m so glad you found us … we really are a little hidden gem. People just can’t seem to get over how we can offer so much … for less. I’m glad you enjoyed our free hot full American buffet breakfast and free shuttle to Metro, shopping and dining. We hope to see you and your friends and family back soon at the BEST WESTERN PLUS Rockville Hotel & Suites. Come back soon – we just opened Callaway’s for dinner – come enjoy pizza, wings, salads, beer and wine, and snacks – all in a casual dining atmosphere. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2012

This was a family vacation to see Washington D.C. When we checked in we found the front desk and all other hotel staff members to be very knowledgeable of any questions we asked. We also found how helpful the hotel staff was during our stay. The shuttle service provided by the hotel was excellent, to the Metro station, shopping and places we went for dinner. All we had to do was call the hotel and ask to please pick us up. The room was clean with a fresh smell to it, and had a nice appearance to it also. When room service clean the room each morning the room looked the same way as it did when we arrived on the first day. The full breakfast that was included with our stay was excellent with large selection of many diffrent types of breakfast foods each morning. We know that our next trip to the Washington D.C. area we are planing to stay at the Best Western Plus in Rockville M.D. and would recommend this hotel to anyone when visting this area.

Room Tip: The corner suites are large and sunny.
  • Stayed: February 2012, traveled with family
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1  Thank Sheila E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWHotels, Director of Sales at Best Western Plus Rockville Hotel & Suites, responded to this reviewResponded February 27, 2012

Thank you so much for taking the time to tell us about your stay. We never get tired of hearing praises about our staff and all we have to offer here. I’m so glad you took advantage of many of our amenities. We get many rave reviews about our fantastic complimentary shuttle service to metro, shopping and dining as well as our free hot full American breakfast buffet. It really gets the day off to a great start. We hope to see you again here at the BEST WESTERN PLUS Rockville Hotel & Suites. Please share your experience with your friends and family. If you are on Facebook, please like us at /BestWesternPlusRockville

Ron Wallach
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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