We've stayed at this hotel in the past and chose it again because it's clean, comfortable and has good rates. This time there were a series of mistakes that make you wonder if they don't need to tighten up their procedures. First of all, we were given keys to a room and when we opened the door we found it was occupied. Then we were taken to a room on another floor and the keys didn't work. Finally, we got in our room. Later in the day I went back to the room to get something and again the key didn't work.
When we got home I checked our credit card statement and found they had applied two holds on our account totaling more than three times our room rate.
We hope this is just a fluke and are willing to give them another try.
- Official Description (provided by the hotel):
- When visiting the greater Washington DC area, stay at the BEST WESTERN PLUS Rockville Hotel & Suites. With 164 non-smoking guest rooms and suites, FREE parking, FREE breakfast and FREE Wi-Fi, you'll be hard pressed to find a better deal. Our prime location is convenient for work and play in Rockville Maryland and is just 12 miles north of the greater Washington DC area and directly off I-270 also known as Maryland's Technology Corridor. Our hotel is near historical sites, lovely parks, major corporations, government agencies and family attractions. Family, business, kid and pet friendly accommodations to suit your needs for a comfortable and relaxing stay... Traveling with an RV - no worries - bring it and park for the night or the weekend, there is plenty of space. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Plus Rockville Hotel Rockville
- Best Western Plus Rockville Hotel And Suites
- Best Western Rockville Hotel
- Rockville Best Western