We stayed at this hotel because it was close to the D.C. metro area and was a new hotel where we could use our Star Reward Points. The hotel staff were very friendly however, they were not very knowledgeable. They could not seem to explain our billing nor could they answer any questions regarding the D.C. area. The maid service was poor! The first night we stayed there they did not supply us with shampoo. The next day we ran out of toilet paper and had to ask for it! On our last night we came back to our room and there were NO towels, no coffee, no soap! It looked as though the maid had only made the bed. The bathroom vanity was never cleaned. The room is nice but rather small in size. It has a nice desk area for those traveling on business. The metro shuttle service was a disaster the last night we were there. We called them (as they suggested) while still in transit. The hotel clerk told me that the shuttle was already on its way and she would call him to ask to wait for us. When we arrived there was no shuttle. We waited 10 minutes and called and they said they would come and pick us up. Fifteen minutes later, no shuttle. We called again, and the shuttle service was still at the hotel. He finally came after we had waited a half an hour. When I had talked with a hotel staff prior to our stay I asked how long the metro ride would be to the D.C. mall area. She said, "about 20 minutes." Wrong! Plan on being on the metro longer than that. Also, they do have 1 vending washing machine and 1 vending dryer on the 3rd floor. I wouldn't plan on doing my laundry because not only do people hog up the machines, but the hotel is selling soap that is not supposed to be used for an energy efficient washing machine. The dryer only runs for a half an hour so you have to run it twice just to get your clothes dry.
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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- Also Known As:
- Sheraton Rockville
- Rockville Sheraton