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“Friendly Customer Service/Below Standard Maid Service” 2 of 5 stars
Review of Sheraton Rockville Hotel

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Sheraton Rockville Hotel
Ranked #8 of 16 Hotels in Rockville
Illinois
1 review
“Friendly Customer Service/Below Standard Maid Service”
2 of 5 stars Reviewed April 23, 2007

We stayed at this hotel because it was close to the D.C. metro area and was a new hotel where we could use our Star Reward Points. The hotel staff were very friendly however, they were not very knowledgeable. They could not seem to explain our billing nor could they answer any questions regarding the D.C. area. The maid service was poor! The first night we stayed there they did not supply us with shampoo. The next day we ran out of toilet paper and had to ask for it! On our last night we came back to our room and there were NO towels, no coffee, no soap! It looked as though the maid had only made the bed. The bathroom vanity was never cleaned. The room is nice but rather small in size. It has a nice desk area for those traveling on business. The metro shuttle service was a disaster the last night we were there. We called them (as they suggested) while still in transit. The hotel clerk told me that the shuttle was already on its way and she would call him to ask to wait for us. When we arrived there was no shuttle. We waited 10 minutes and called and they said they would come and pick us up. Fifteen minutes later, no shuttle. We called again, and the shuttle service was still at the hotel. He finally came after we had waited a half an hour. When I had talked with a hotel staff prior to our stay I asked how long the metro ride would be to the D.C. mall area. She said, "about 20 minutes." Wrong! Plan on being on the metro longer than that. Also, they do have 1 vending washing machine and 1 vending dryer on the 3rd floor. I wouldn't plan on doing my laundry because not only do people hog up the machines, but the hotel is selling soap that is not supposed to be used for an energy efficient washing machine. The dryer only runs for a half an hour so you have to run it twice just to get your clothes dry.

  • Liked — Newer hotel
  • Disliked — Maid service
  • Stayed April 2007, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
    • 4 of 5 stars
      Business service (e.g., internet access)
Helpful?
Thank totredeemed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
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    24
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
NC
Level Contributor
30 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 29, 2007

This is a really nice, new hotel. Friendly and helpful staff, large room, very large desk area, flat screen television, adjacent to a residential area where its easy to run, free shuttle service. My experience was different from the previous reviewer regarding breakfast service -- I had in-room omelets with sundried tomatoes on side that were very good, and ready within 10-15 minutes two days in a row. I really liked staying here, and would stay here again. Only possible downside: the hotel is so new that you have to make sure that the room doors close completely behind you because the door mechanisms are stiff. But its easy enough to push a door shut once you realize what the deal is :-)

  • Stayed March 2007, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
    • 5 of 5 stars
      Business service (e.g., internet access)
Helpful?
3 Thank bartok1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 3, 2007

Very poor breakfast service. Nice hotel though, new and clean.

  • Stayed March 2007, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Check in / front desk
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank GovTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed February 7, 2007

I usually stay at the relatively new Marriott Bethesda North which is close to my client in Rockville. Nice hotel but really overpriced. Tried the new Sheraton and was impressed. I'm not usually a Sheraton fan and was impressed with the room decor although room was on the small side, very spacious desk/work area, high speed connection, and very comfortable bed/bedding - very much like the Westin bed. All employees were helpful and courteous. Room service was extremely prompt and food very good. Great, large, flat screen TV mounted on the wall. My only complaint was the sound of the heating system. Was loud enough that when the fan kicked on, the TV volume had to be turned up.

Stayed February 2007
Helpful?
2 Thank StevoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
216 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 253 helpful votes
4 of 5 stars Reviewed November 29, 2006

Hotel just opened a week ago, and 3 floors still under construction. Free shuttle transportation to nearby metro. Thai restaurant across the street. Very friendly staff. Room was quite, plasma tv, excellent bedding and bathroom. In lobby, cozy fireplace and bar area. Fitness center with several machines, and lap pool that will open soon. Free parking. At only $99 per night, it is a great deal.

  • Stayed November 2006, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Check in / front desk
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
    • 3 of 5 stars
      Business service (e.g., internet access)
Helpful?
2 Thank PAQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Rockville Hotel

Property: Sheraton Rockville Hotel
Address: 920 King Farm Blvd, Rockville, MD 20850-6610
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 16 Hotels in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Rockville Hotel 3.5*
Number of rooms: 155
Official Description (provided by the hotel):
The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more   less 
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Also Known As:
Sheraton Rockville
Rockville Sheraton

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