I was pleasantly surprised by the low cost of the room and the very quick check-in. Everything about my stay was great, up until I needed a little customer service.
The day I checked out I realized I had left my watch in the room. I knew exactly where it was, so I thought it would be a simple retrieval. I called and asked them to look where I knew the watch was. After my promised return phone call wasn't made, I phoned again and spoke to the same person who seemed to have forgotten about my initial request. After I reminded him, he told me that nothing was found in lost & found and housekeeping wasn't there anymore so there was nothing he could do and he couldn't look in the room (even though I had asked him to look in the exact location when I called previously). The following day I went to the hotel to look myself. The front desk staff was equally as inept as the man on the phone from the previous day. It took a lengthy conversation for me to convince them to escort me to the since-unused room to get my watch. Low & behold, it was exactly where I said it was!
None of the staff seemed to understand why I was so frustrated by them turning a simple request into a big ordeal. They all need some customer service training.
- Official Description (provided by the hotel):
- The Sheraton Rockville Hotel is part of the beautiful planned development of King Farm, surrounded by lovely bike and walking paths and minutes from the area's restaurants, boutiques & coffee shops. ... more less
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- Also Known As:
- Sheraton Rockville
- Rockville Sheraton