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“Just about excellent!” 4 of 5 bubbles
Review of Bethesda North Marriott Hotel & Conference Center

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Bethesda North Marriott Hotel & Conference Center
Ranked #5 of 16 Hotels in Rockville
Certificate of Excellence
Ardsley, New York
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Just about excellent!”
4 of 5 bubbles Reviewed August 12, 2014

We arrived after a ridiculously long 6 +1/2 hr journey from Westchester County NY; a trip that should take 3 1/2 to 4 hours at most. Tired and hungry, we were not happy with the half hour wait that we had to check in, as the only people waiting on the Elite line. We expressed our annoyance to the manager on duty who had come out to help customers check in after our long wait. From that point on, all was wonderful. The manager was so apologetic. Instead of the one level upgrade that our Platinum status offers, we were offered a two level upgrade to a Junior suite with parking included. Instead of the usual Continental breakfast, we were offered a full buffet breakfast for two of the mornings of our stay in which the Concierge Suite was not open.

The staff at the hotel is amazingly friendly. Every door is opened and held, one is greeted at every departure and return. One evening we returned late and we were so hungry. The snack/gift shop was closed, so the front desk gave us two snack bags to get us through the night! Now that is service!
The only constructive criticism that I can make concerning the room is to add light to the bathroom, as it is impossible to use the mirror without sufficient light, and to think of the female guests and to please add a magnified MAKE-UP Mirror:)
The purpose of our stay was to visit with family, so we will be back, and when we return, it will be to The Bethesda North Marriott, for sure!

Room Tip: Junior Suite on any floor is lovely! (Ladies bring your own make-up mirror!)
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ronales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (95)
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English first
USA
Level Contributor
720 reviews
154 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
5 of 5 bubbles Reviewed August 12, 2014

I really like this hotel a lot! Nice big yet comfy lobby.

Exceptional service at the front desk. Also, Idris in the On the Rocks Bar was awesome! Super friendly and helpful! She made us want to get a second drink and come back sometime in the future!

The rooms here are pretty nice as well. Very comfortable beds and a decent bathroom. Of course, this is not a trendy, funky kind of hotel. It is just a very nice Marriott- which is exactly what it should be! The location of course is phenomenal as it is right next to the Metro! If you find a better price here and want a hotel with a nice swimming pool, it may be worth staying out here when you visit DC!

Stayed August 2014, traveled with family
Helpful?
Thank GlendaleCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 4, 2014 via mobile

We stayed for 2 nights & upon our arrival in the evening, failed to notice the state of the room. The following day, in the light of day, my mother and I were shocked at the filthiness of the carpet, which was not only stained, but had dried, gummy, sticky spots in several locations throughout. As well, the door and frame of the bathroom evidenced fingerprints and presumably beverage stains. I'm not sure if the bath towels were clean, as they were gray & worn from long overuse - barely adequate to dry oneself after a shower. We complained to the front desk, and they did offer to move us, but we had a full day, and didn't wish to be bothered with a move. However, I don't believe there is an adequate standard of cleanliness held by housekeeping staff. A dirty dish sat on the floor of the hallway across from our room for 2 days.
On a positive note, we found the woman who ran the coffee shop to be very attentive and helpful.

Stayed August 2014, traveled with family
Helpful?
1 Thank SusanB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelBasile, Director of Operations at Bethesda North Marriott Hotel & Conference Center, responded to this review, August 5, 2014
I am extremely sorry that you had a bad experience. It is certainly not one that we are proud of. Would you be kind enough to contact our Executive Office so that we can get further details.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
Level Contributor
96 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed August 4, 2014

OK, this is a pricey place to stay but it was very convenient for visiting nearby relatives. This is a beautiful place and so was our room. It was very well-lit, very clean, very comfortable. We were here six nights and what a wonderful place it was to come home to each night. All the staff we encountered were EXCEEDINGLY helpful and pleasant. The restaurant serves good food (and room service was prompt). The parking was good. The beds and bedding were very cozy indeed. One plus is that there is a FREE laundry. There is only one washer and dryer so you sometimes have to wait to use it, but still, that's a nice thing. We really loved our stay here. It is the best conference-type hotel I have ever stayed in. Oh - and there is a metro stop on the corner. Also plenty of eating places and useful shops nearby. And very close to the 495 loop. Nothing to dislike whatsoever.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Moniquepeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 2, 2014

Great hotel, comfortable amenities, very nice and welcoming lobby, good size gym and ample parking. We've stayed in this hotel over 10 times, as we frequent the area often and we're always greeted nicely by the staff, the rooms are always impeccably clean and you can count on a timely check-in, room-service and check-out process.

Room Tip: Their corner suites are always bigger and have a good view of the Rockville area.
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  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank phunigerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 31, 2014

The hotel was very nice, but no wow factor. We were there for a week for the National Soccer Championships. Hotel full of kids and hotel kept things organized and clean. Had to wait an hour for check in, but provided bottled water while we waited. Was not happy with the breakfast they provided the athletes. We complained but they said it was approved by "our group" who negotiated the price and menu. I still expected more from Marriott. The eggs were cold, no bagels, plain yogurt (not even vanilla flavored). They had juice and fruit. After the first day we had to come up with our own breakfast for the 22 girls. Most of the other teams did as well.
The exercise room was very nice. TV on every treadmill and elliptical. Fruit and water were provided as well. Joe the concierge was wonderful!! It was nice to come back after a long day and get a smile and hello. Housekeeping staff very nice. Metro station at the end of the parking lot, very convenient. Restaurants within walking distance. A lot of shopping and restaurants within 2 miles that we drove to. Indoor pool, no outdoor pool. Outrageous the price they were charging for internet access. Thank goodness my rewards status allowed me free access. A lot of people using free lobby access.

  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cve73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kendall Park, New Jersey
Level Contributor
353 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed July 23, 2014

I visit a client in Chevy Chase almost every month and this time my usual hotel was sold out, so they put me up here in North Bethesda. I was pleasantly surprised to see this new, modern building, and even more pleased once I got in. The lobby has that urban chic feel and the rooms are modern with the conveniences a business traveler needs. I'm kind of hoping my usual hotel gets sold out again so I can come back!

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bethesda North Marriott Hotel & Conference Center

Property: Bethesda North Marriott Hotel & Conference Center
Address: 5701 Marinelli Rd, Rockville, MD 20852-2785
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rockville
#6 Family Hotel in Rockville
#8 Romantic Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Bethesda North Marriott Hotel & Conference Center 3.5*
Number of rooms: 450
Official Description (provided by the hotel):
Discover the comforts of one of the premier hotels in Bethesda, MD with a stay at the prominent Bethesda North Marriott Hotel & Conference Center. Stylish guest rooms, a Concierge level and 50,000 square feet of high-tech event space welcome both business and leisure travelers with everything needed for a remarkable hotel experience. Conveniently located near the White Flint Metro Station, guests enjoy easy access to downtown Bethesda, Rockville, Washington, D.C. And northern Virginia attractions. Featuring an expansive ballroom, 120-seat amphitheater, innovative catering and lavish amenities, our hotel's conference center is ideal for hosting inspirational Bethesda, MD events. Well-furnished rooms pamper guests with luxurious bedding ensembles, high-speed Internet access, tantalizing on-site dining, a heated indoor pool and 24-hour guest privileges to the hotel's fitness center add comfort and convenience for a relaxed and productive stay. ... more   less 
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Also Known As:
Bethesda North Marriott Hotel And Conference Center
Marriott Bethesda North
Marriott Hotel Rockville
Marriott Rockville
Rockville Marriott

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