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Homewood Suites Rockville - Gaithersburg
Ranked #2 of 15 Hotels in Rockville
Certificate of Excellence
New Jersey, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Will come back”
4 of 5 bubbles Reviewed July 30, 2013

Check in was smooth. Sabna at front desk was friendly, cheerful, helpful, & efficient, a delightful welcome sight after driving 5 hours to get there from NJ. Be careful with towel on rack above toilet in bathroom. A slight shake caused one to tumble down into the toilet bowl below, a nasty mess pulling out the soaking towel. Pillow was too soft. No stationary in desk, could have used some paper & envelopes. Air circulation in room was not very good. One wall unit at one end of the large room is not enough to circulate the air all around. Fresh air never got to the bathroom. The AC was VERY loud and it comes on/off every 5 minutes, a very nuisance disturbance, definitely not for the light sleepers. Full size refrigerator was a plus because we could simply put the entire fully loaded cooler into it. Kitchen seems fully stocked but we did not use it. We ate dinner in a very nice Thai restaurant in downtown Rockville. Sofa was very comfortable, a nice feature to have in the room to watch TV. Indoor swimming pool & exercise room looked appealing, although we did not have time to use it. Breakfast was included in our room and it was OK. Scramble eggs/sausages were not hot, but there is a microwave oven to warm up your plate of food quickly. The waffle maker was a big hit, makes very good waffles. Computer in business room too slow, don't even bother. You will sit there waiting forever. Overall, it’s a great place and good value to stay. Will come back if rate stays the same.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank Chuck L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 31, 2013
Hello Chuck L,

Thank you for your comments regarding your recent stay at the Homewood Suites Rockville-Gaithersburg. I greatly appreciate your recognition of Sapna, and I'm happy to hear that she took great care of you upon your arrival. I'm glad that you found our hotel to be good value. It's also great that you took advantage of our full size kitchen, and that you enjoyed our waffles at breakfast! I'm sorry that you experienced some issues during your stay, but we appreciate your feedback as it will will definitely help us to improve. We will be sure to address the towel rack and secure it safely to the wall. Each of our rooms offers foam and feather pillows, and we will continue to monitor softness the pillows in our rooms to ensure maximum comfort. Our suites offer a pen and notepad, and our front desk has a full inventory of office supplies that are available for all guests upon request. I apologize for the noise disturbance you experienced, and we will be sure to address the A/C unit in your suite to ensure a peaceful rest for future guests. Also, we will be sure to check the connectivity and speed of our business center computers and make necessary adjustments to allow for a seamless business center experience. Thank you again for your feedback, and we look forward to welcoming you back the next time you are traveling to the Rockville area. Have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
    353
    116
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    13
    7
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251
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135
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • English first
  • Korean first
  • Spanish first
  • Any
English first
Norristown, Pennsylvania, USA
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

We were in town our family reunion. The hotel where the reunion was could or would not offer us the family rate since we made our reservations late. We went with Homewood since is was a Hilton property that we are familiar with. We were nicely surprised with this property. The lobby area is relaxing and quite inviting. They have plenty to offer the entire family; a game room with foosball and air hockey along with two tv's that i think you can use WII games on. While we did not use, the firness area is sized nicely. The pool is an indoor one so no rain to worry about (we did not use that either). They also have various board games that you can borrow. The staff was friendly and helped when we had questions. The location is nice; close to places to eat, shop etc. There is a bowling alley about a mile or so down the road. Overall, a really nice place. We will be coming back again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 31, 2013
Dear D T,

Thank you for choosing to stay at the Homewood Suites for your recent family reunion trip. I'm very happy to hear that you and your family enjoyed our convenient location to restaurants and shopping, inviting lobby and kid's room for some fun entertainment (and yes, we do have Nintendo Wii!). Also, I'm glad that our friendly staff was helpful during your stay. We appreciate your feedback, and we certainly look forward to seeing you and your family again soon, and you will have try out our heated indoor pool and fitness center! Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

I must commend the staff at the Homewood suites. They were very professional and attentive to me and my family needs at the hotel. The rooms were very clean and comfortable. We really enjoyed the complimentary breakfast and found the unlimited internet access to be very convenient for the family to use their wireless devices. Overall great stay. I highly recommend this hotel as a awesome place to stay. Remember to bring your AAA card for great rates. Thanks Homewood Suites :) I will be back.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Julian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 31, 2013
Hello Julian H,

Thank you for your feedback regarding your recent stay at the Homewood Suites Rockville-Gaithersburg. I greatly appreciate your recognition of our professional staff, and I'm glad that your family enjoyed our clean, comfortable suites and complimentary hot breakfast and high-speed internet. We certainly appreciate your recommendation, and we look forward to welcoming you and your family back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
5 of 5 bubbles Reviewed July 27, 2013

This is the first time that I can remember smiling while doing a survey. Your staff at this facility is to be commended for the exceptional service and care that they show to your guests. I watched them with my family as well as with other families. Everyone of your staff served with the same level of professionalism and excellence. I was truly impressed.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 29, 2013
Hello Patrick M,

Thank you for your feedback regarding your recent stay at the Homewood Suites Rockville-Gaithersburg. I'm very happy to hear that you had an enjoyable experience and found our service to be exceptional. I greatly appreciate your recognition of our professional staff, and we certainly look forward to welcoming you and your family back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Piscataway, New Jersey
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed July 25, 2013

Stayed here on a business trip. In addition to being close to the company headquarters, the hotel is also close to numerous restaurants and shopping centers. I got a room on the 6th floor. The room was close to the elevator and across the street from construction that was going on but I did not hear any noise from either. The suite was neat and clean. It came with a fully stocked kitchen (stocked with plates, etc. that is). The living room and bedroom were a little small but adequate. The bathroom was very small but it only had a toilet and shower - the sink was outside the bathroom. Everything was great. The bed was comfortable, the room was nice and the service was good. Only con was the food. I was informed that the hotel had dinner & breakfast for guests. Breakfast was OK but dinner was not all that great. I would suggest eating out. If you ask, the hotel has a list of restaurants in the area. For my next trip in town, this hotel would be my first choice.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrettyNJMomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 29, 2013
Dear PrettyNJMomma,

Thank you for choosing to stay at the Homewood Suites Rockville-Gaithersburg during your recent business trip. I'm very happy to hear that you enjoyed our convenient location, clean, fully stocked suites, and good service. I'm sorry that our food offerings did not exceed your expectations, but we appreciate the feedback and will certainly look into new ways to improve for your next visit to our hotel. Thank you again, and we look forward to welcoming you back again soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, United States
2 reviews
5 of 5 bubbles Reviewed July 22, 2013

Excellent stay. Clean, roomy, great meals, great shuttle to Metro, safe parking, well-maintained facilities, kids enjoyed game room, excellent/helpful staff. Beautiful room and lobby. Only complaints--difficulty with air conditioning too cold. Nice pool but only open til 9AM then closed til 5PM to 9PM.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Arthur V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 29, 2013
Dear Arthur V,

Thank you for considering the Homewood Suites Rockville your home away from home! I'm very happy to hear that you and your family had an pleasurable experience and enjoyed our clean, spacious suites, complimentary offerings such as breakfast, dinner, parking and shuttle service, kid's room and excellent staff. I'm sorry that you encountered some issues with the A/C and our pool hours, but we are always striving to deliver the ultimate service experience, and we will certainly address both items in order to improve. Thank you again, and we look forward to seeing you and your family again soon.

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Freehold, NJ, United States
1 review
4 of 5 bubbles Reviewed July 22, 2013

The hotel was new, clean and well appointed. It had a lot of ammenties: gym, internet, business center, breakfast included. The kitchen staff did a great job and they were really friendly. We would definitely stay there again. It was also centrally located so there is a lot to do, mall and about a 1/2 hour fr Georgetown & DC

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Edward A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Homewood Suites Rockville - Gaithersburg, responded to this review, July 29, 2013
Hello Edward A,

Thank you for staying at the Homewood Suites Rockville during your recent trip to the D.C. area. I'm glad to hear that you enjoyed clean property, convenient location and numerous amenities, a few reasons our guests continue to come back. Also, I appreciate your recognition of our kitchen staff, and I'm happy they took great care of you and your family. Thanks again, and we certainly look forward to welcoming you back the next time you are visiting the area.

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Rockville - Gaithersburg

Property: Homewood Suites Rockville - Gaithersburg
Address: 14975 Shady Grove Rd, Rockville, MD 20850-7765
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Rockville
#1 Romantic Hotel in Rockville
#1 Business Hotel in Rockville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Rockville - Gaithersburg 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Homewood Suites by Hilton Rockville-Gaithersburg offers all the amenities of home, with the service that will make you want to return. Featuring 87 well-appointed guest suites, offering studio king, one bedroom king, 2 bedroom king, and 1 bedroom 2 queen bed suites, your sure to enjoy your time with us. Each stay includes our famous "Suite Start" breakfast offering a vast array of hot and cold nutritious options to start your day. We also offer complimentary shuttle service within a 3 mile radius (7am-9pm), free high speed wireless internet access, room service, indoor heated pool and whirlpool, and 24 hour fitness center. ... more   less 
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Also Known As:
Homewood Suites Rockville - Gaithersburg Hotel Rockville

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