We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Very Nice Hotel” 4 of 5 bubbles
Review of Hilton Garden Inn Rockville - Gaithersburg

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hilton Garden Inn Rockville - Gaithersburg
Ranked #3 of 16 Hotels in Rockville
Certificate of Excellence
GreenLeadersSilver level
Hagerstown, Maryland
Level Contributor
9 reviews
3 hotel reviews
“Very Nice Hotel”
4 of 5 bubbles Reviewed September 19, 2013

The hotel was very nice. The beds were really comfortable and the room was very spacious. The front desk staff and restaurant staff were very courteous. The only complaint was that I asked for a toothbrush and it was never delivered. Also there was a stain on one of the bathroom towels.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Katherine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 23, 2013
Dear Katie A,

Thank you for choosing to stay at the HGI Rockville! We greatly appreciate your feedback, and I'm very happy to hear that you found our beds to be comfortable, rooms to be spacious, and staff to be courteous. I apologize that we did not deliver on your request, but I appreciate the feedback so we can ensure it does not happen again. Also, I'm sorry that there was a stain on one of your towels. We strive to closely inspect every piece of linen before it is sent to the rooms, and we will be sure to readdress with our team and only deliver crisp, clean, spotless linens! Thank you again for your feedback, and certainly look forward to welcoming you and your family back soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

502 reviews from our community

Traveler rating
    274
    158
    40
    18
    12
See reviews for
149
102
33
187
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bothell, United States
1 review
2 of 5 bubbles Reviewed September 19, 2013

Bathrooms and rooms not comfortably clean. Those "awesome, adjustable" beds...didn't adjust - weren't awesome. Room service was verrrrrrry slow, consistently. Location is NOT a good one if you are hoping to commute to work in neighboring Bethesda. Overall, there was nothing "honorable" about this stay. Sorry, Hilton...I had hoped for more...

  • Stayed September 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 23, 2013
Dear Dana P,

Thank you for your feedback regarding your recent stay at the HGI Rockville, and I apologize for the issues that you experienced. We strive to provide comfortable accommodations, clean rooms, and seamless service. I'm sorry that we failed to provide an excellent atmosphere and deliver personal service that our guests deserve, and for which is Hilton is known. Your feedback will only help us to improve, and we hope you will consider giving us an opportunity to deliver an exceptional experience. Thank you again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

The staff was helpful and friendly. There were nice details such as cookies in the lobby and ear phones in the gym. The hotel is nicely located a short walk from a shopping center with restaurants and a grocery store. The room was very clean. I recommend this hotel for business or leisure travel.

Stayed April 2013, traveled with family
Helpful?
Thank VVHTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Dear VVHTS,

Thank you for your feedback regarding your experience at the HGI Rockville! I'm very happy to hear that you enjoyed our clean rooms, convenient location and a few of the many amenities that our hotel has to offer. We greatly appreciate your recommendation, and we look forward to welcoming you and your family back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, United States
1 review
4 of 5 bubbles Reviewed September 12, 2013

We stayed one night in this hotel for a great price. The building was new and beautiful and was in a nice development with restaurants nearby. The service was excellent and the room very clean and nice. The only negatives were that the mattress was a little uncomfortable and the shower was a little slippery. Otherwise this hotel was a great value and had the typical Hilton quality.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Hello Alan H,

Thank you for your feedback regarding your recent stay at the HGI Rockville. I'm very happy to hear that you found our hotel to be of the quality that Hilton is known for. I'm sorry that our adjustable mattress was a bit uncomfortable and that the shower floor was a little slippery, but I appreciate you bringing it to our attention. Both items have already been addressed as the safety and comfort of our guests is of the utmost importance. I'm glad that you enjoyed our beautiful building, convenient location, clean room and excellent service, and we certainly look forward to welcoming you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradenton, United States
1 review
5 of 5 bubbles Reviewed September 5, 2013

I stayed in the Hilton Garden Inn, Rockville, MD for three nights and can not say enough good things about it. From the moment I walked through the doors and was greeted at the desk by DJ until check out and the helpful directions to BWI airport given to me by the young woman behind the desk, I felt so well taken care of. My room (a king) was spacious, well equipped, and immaculate. The housekeeping staff does a fantastic job!! And the mattress was so comfortable!! I used the fitness center and, although it was also immaculate, it lacked the equipment that I was hoping to find - but I believe this is due to the great gym that I go to. What could I really expect from a hotel gym. That being said, the equipment was in perfect condition. I can't wait to return to this beautiful hotel.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Olivia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Dear Olivia S,

Thank you for staying at the HGI Rockville! We greatly appreciate your feedback, and I'm very happy that your had a fantastic experience. Our comfortable beds, clean and spacious rooms, and immaculate fitness center are a few of the many reasons our guests continue to return. Also, thank you so much for your recognition of DJ and our housekeeping and front desk teams. We certainly look forward to welcoming you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
1 review
4 of 5 bubbles Reviewed September 4, 2013

This Hilton garden Inn was very well maintained and would recommend it to anybody. I had a problem with regulating air conditioner and it was resolved very quickly after i told front desk. Room was clean and bright. Very clean. Bed was adjustable and comfortable. breakfast was good, not great but I enjoyed it. I would give this hotel a thumbs up

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gygO2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Hello Larry L,

Thank you very much for the thumbs up! We greatly appreciate your feedback, and I'm happy to hear that you enjoyed our well maintained property, clean, bright rooms, comfortable bed and breakfast. I'm sorry for the issue you experienced with the A/C, but I'm glad our team resolved the problem quickly. Thank you again for your feedback, and hope to welcome you and your family back again soon!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset
1 review
5 of 5 bubbles Reviewed September 3, 2013

no matter what time it is, still greeted by a representative with a smile and made me feel welcome. the representative at the front desk was full of energy and made sure all the questions i had were answered and went above and beyond to meet my expectations

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fallsgroveteam, General Manager at Hilton Garden Inn Rockville - Gaithersburg, responded to this review, September 17, 2013
Dear Roger W,

Thank you for choosing to stay at the HGI Rockville! We greatly appreciate your feedback, and I'm very happy that our entire team took great care of you and exceeded your expectations. We certainly look forward to welcoming you back again soon. Thanks again, and have a great day!

Sincerely,

Michael Anderson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Rockville hotels
2.4 mi away
Cambria hotel & suites Rockville
0.0 mi away
Homewood Suites Rockville - Gaithersburg
4.6 mi away
EVEN Hotel Rockville
EVEN Hotel Rockville
#4 of 16 in Rockville
4.5 of 5 bubbles 284 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Sheraton Rockville Hotel
Sheraton Rockville Hotel
#9 of 16 in Rockville
4.0 of 5 bubbles 293 reviews
1.1 mi away
BEST WESTERN Plus Rockville Hotel & Suites
0.3 mi away
Courtyard Rockville
Courtyard Rockville
#12 of 16 in Rockville
3.5 of 5 bubbles 133 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn Rockville - Gaithersburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Rockville - Gaithersburg

Property: Hilton Garden Inn Rockville - Gaithersburg
Address: 14975 Shady Grove Rd, Rockville, MD 20850-7765
Phone Number:
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Rockville
#2 Romantic Hotel in Rockville
#2 Family Hotel in Rockville
#4 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Rockville - Gaithersburg 3*
Number of rooms: 112
Official Description (provided by the hotel):
The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Priceline, Hotels.com, Orbitz, Travelocity and Odigeo so you can book your Hilton Garden Inn Rockville - Gaithersburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing