We stayed here for 4 nights on a trip to DC. We chose to stay in Rockville because we had friends we wanted to visit at the same time.
The hotel is pretty new and clean. The room was nice enough, plenty of plugs to charge electronics, and a decent TV. There was a fridge and microwave included. Also, the hotel was pretty quiet in general although there is noise that comes in from the cars driving by on the road just outside the room. Also, the amount of noise coming from the fridge and heating unit was incredible. We had to turn the heater off just so we could talk/hear each other.
On the surface, this hotel seems ok and if you do not ask much you might enjoy your stay. However we found our stay kind of frustrating. Check in took a while because the lady at the front desk chose to answer the phone and speak to the person on the phone for a good 5 minutes before helping us even though we were there before the phone rang. We were never told where the pool or workout facility was, never told what time breakfast was being served or acknowledged as Hilton Honors members. The water in the pool was cold and the first night there were no towels. The lifeguard (who barely spoke any English) said he called for towels but surprisingly they never showed up so we had to walk through the hotel dripping wet and cold. The cleaning staff also barely speaks English so if you need something they just smile and shake their heads but have no idea what you are talking about. It got old after a while. Only so far smiling can take you.
Also, for families heading to DC keep in mind it will take almost an hr from the hotel to downtown. The Shuttle service was a bit of a joke. Always stuck in traffic or taking other groups shopping. We just tried to avoid any contact with any staff members until we checked out.
We would not stay here again because it was too far from DC. We would try to stay closer to downtown. This could be a great hotel and I am sure there are people who work there who care, we just did not meet them.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Rockville-Gaithersburg is the premier business and leisure hotel in the Rockville-Gaithersburg area. Offering full service accommodations including daily shuttle service, room service, corporate and social meeting space, full service restaurant offering mid-scale dining with breakfast and dinner selections, complimentary high speed wireless and LAN internet service, indoor heated pool, whirlpool, and 24 hour fitness center, with a designated children's room offering games and activities. ... more less
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- Also Known As:
- Hilton Garden Inn Rockville-Gaithersburg Hotel Rockville