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“Quality but needs work” 3 of 5 stars
Review of Quality Suites

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Quality Suites
Ranked #11 of 16 Hotels in Rockville
Fenton, MO.
Level Contributor
112 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Quality but needs work”
3 of 5 stars Reviewed May 28, 2013

We stayed for three nights in April. Good weekend rates and free shuttle to metro make it a good location for visiting Washington, D.C. The free shuttle was very timely. We never had to wait long to return to the hotel after a busy day sightseeing in D.C.

I frequently stayed at this location when it was the Chase Woodfin, and was sorry to see that the quality has declined. The two room suite is still comfortable (microwave, frig, diswasher); however, we had repeated problems getting our room keys to work properly and waited several hours for repairs....staff seems indifferent. When the repairman finally came, he said that the diswasher did not work, but would be fixed the next day. The heater/air conditioner unit was always noisy. The breakfast was very limited. The property no longer had a happy hour. The pool was not open; opening Memorial Day. We accidently found cookies in the lobby one evening, but were never told about this, so maybe it was a one time thing.

Room Tip: Rooms on the inner courtyard are quieter. Windows do open. Hotel is close to highway but somewhat...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank mfsinmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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176 reviews from our community

Traveler rating
    61
    58
    31
    17
    9
See reviews for
60
32
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Newark, New Jersey
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 23, 2013 via mobile

Booked here to be close to a college graduation the next day. After searching I choose this one which is better than expected. The room had separate sleeping area, full size kitchen and small table with dining chairs. The staff was very friendly and rooms were clean with freshly painted doors. I guess it was spring cleaning time. I would highly recommend a stay here for one night or one week.

Stayed May 2013, traveled with family
Helpful?
Thank Ocdgwg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villages, Florida
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 20, 2013

First of all, this hotel is very conveniently located, the grounds are very well maintained, the staff is hospitable and the cost is reasonable. We have stayed here previously and had a better stay 6 months ago. The room was very clean but really understocked for a "suite" room. One wine glass, one small bowl, no frying pan, minimal silverwear. The TV in the bedroom did not work and when we called they were unable to repair it. The light was out in the elevator so they placed an "out of order" sign on it on Monday afternoon and when we checked out (from the 3rd floor) on Wednesday morning it was still there. The elevator worked just no light--how long can it take to get a light bulb?
As last December, the advertised on site restaurant was Still NOT open--even though no mention made on the web site,-- we suggested they make note of this at our last stay--and the advertisement for the restaurant was still up. The morning "breakfast" was "fair."
Would suggest you check out these items before unpacking in your room (our mistake), and request they repair and restock rooms. On a positive note the room was very clean and although some bathroom tile work was needed it was "aceptable". It is a very convenient place in the DC area and very convenient to public transportation. Even with the above challenges I would still recommend thsi hotel.

Room Tip: Make sure room is stocked and all working before you settle in !
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank kcarbfaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 14, 2013

Attended a group music jam at this hotel. They are renovating the rooms, and I had one of the newer ones - and slept well on a very comfortable bed, in a nice quiet room. The bathrooms are very small, but the rooms themselves are nicely set up, and include a full size fridge, microwave, stovetop and dishwasher. The staff was lovely any time I interacted with them, and there is a great breakfast available every day.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MickiMcKitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, April 16, 2013
Thank you very much for your comments. We were thrilled to have you and the musicians stay with us last week-end. We hope to see you again and to have the pleasure to listen to your band again!
Please like us on Facebook and/or follow us on Twitter!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 7, 2013

We stayed 4 nights at a suite on the first floor. Best value for the price! Suite was much more than we expected as was the staff, the cleanliness, the breakfast and the shuttle service to the metro! The metro stop at Shady Grove is about a half hour ride into DC which is a small price to pay when considering hotels in the downtown DC area cost 1-2 times as much. The ride back to the hotel gave our feet a chance to rest!! Will stay here again and will recommend it highly to anyone visiting the DC area!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank CindyandDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, April 8, 2013
Dear Guests,
Thank you very much for your feed back. We are thrilled you enjoy your stay with us and appreciated your time in our Nation's Capital!
We are looking forward to seeing you again!

Please like us on Facebook and follow us on Twitter!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 3, 2013

Several ups and downs during this stay. The suite itself was wonderful, it had plush white bedding, not the foul orange color as shown in photos. The windows opened about 6 inches, the place was huge with everything needed for an extended stay. Only complaint about the room is that the water temperature fluctuated from scalding to icy without adjusting it, so showers were not that great. The hotel is backed up onto a major highway with nothing between but a chain link fence. The traffic was exceptionally loud, and I did have trouble getting to sleep. Forget going outside at all, it was deafening. The staff was extremely rude upon check-in, but exceptionally nice at check-out, so I guess it depends who you get. The breakfast buffet was huge with many hot dishes but the tea was picked out and the juice had run out. Staff was aware and didn't seem to care. I will probably stay at one of these in another location, but not at this one again, the traffic was just way too loud and the staff was too questionable.

Room Tip: Request a room in the front of the building, as far away from the highway as possible.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CravingBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Front Office Manager at Quality Suites, responded to this review, April 8, 2013
Dear guest,
We are sorry sorry about the issues you encoutered during your stay. We would live to contact you personally to discuss the staff comments.This would give us a chance to improve our service rapidly. Please contact David at fos@qualitysuitesrockville.com
Thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

My wife and family have stayed at the Quality Suites in Rockville for short term stay and long term stay. The Quality Suites in rockville offers a real suite not a hotel room, the bedroom space is just like our home bedroom, the kitchen is a full kitchen everything we have at home, and the BIG FULL BREAKFEST IS SECOND TO NONE!!! They also offer a round the clock shuttle that allows my wife and I to park the car and relax, because that's why we continue to come back, VERY RELAXING JUST LIKE HOME. THE SMITH FAMILY:)

  • Stayed April 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Director of Sales at Quality Suites, responded to this review, March 25, 2013
We have enjoyed having you and your family stay with us! We just hope to se you back at Quality Suites Rockville very soon!
Please do not hesitate to share your exeperience and to like us on Facebook or/and to follow us on Twitter where you will find our special packages and new saving opportunities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Property: Quality Suites
Address: 1380 Piccard Dr, Rockville, MD 20850-4331 (Formerly Chase Suite Hotel Rockville)
Location: United States > Maryland > Rockville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Rockville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Chase Suite Rockville

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