Our first experience at the Ocean Pines location will be our last. The place had been packed since first opening, so we decided to give it a try with another couple. After a reasonable wait, we were seated and had a drink and appetizer order taken. Our drinks came but the appetizer did not. We waited another 20 minutes to flag down our server to take our order. After another 10 minutes, we asked for the appetizer again (guacamole dip which finally arrived as a green, soupy mix of onions). As we talked and finished our drinks, we noticed that the other tables seated after us, had received their food and were asking for checks. Our server was spotted chatting up some other servers near the bar. We finally flagged him down and notified him that we had been waiting 40 minutes for food. He said, "oh, really?" and ran off to the kitchen. Ten minutes later, he returned with our food. It was lukewarm and clearly reheated. Our server obviously forgot to place our order, but no apologies, no offer of dessert, no visit by a Manager, and no discount on the check. We just wanted to get out of there to grab dinner elsewhere. Quality service could have turned this visit around.