Wife and I stayed from Sunday September 22 through Wednesday September 25 2013. Was told we could check in at 2pm when we arrived was told very rudely by female employee no check in before 4pm and said we could wait. We stayed in snack room waiting in mean time they checked in 5 other couples after we were told no check in before 4pm.At 330pm male employee came on took my name paid are room balance and informed us our room wouldnt be ready till 4pm. Meanwhile other guest checked in after us.Finally at 415pm found out our room wasnt even serviced yet and we requested a ocean view room which male employee told us the room we are in was best view and did offer other rooms but we wanted the best view room they had. So 5pm came still no room I finally lost it asked for a couple pillows and comforters we were going to sleep in snack room since we paid for our room but didnt have one. Finally at 535pm we got our room was clean and great view. Called front desk and I applogised for my behavior but never got one back.The general manager did contact me today we discussed the situation and was very good with his customer service and I thank Greg Fleming for responding back. If it was not for the discourteous front desk staff I would have rated them higher.
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- Also Known As:
- Fenwick Hotel Ocean City
- Fenwick Inn Ocean City Md