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“Poor Customer Service”

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Days Inn Ocean City Oceanfront
Ranked #20 of 103 Hotels in Ocean City
Newark
Level 2 Contributor
5 reviews
4 hotel reviews
“Poor Customer Service”
Reviewed September 28, 2013

We stayed at this hotel from 9/11 thru 9/15. Many problems, one day room not serviced at all. Last day entered room to find one of housekeepers sleeping on sofa. Gave Wyndham award number but did not receive any points, was told by hotel they input incorrect number and can't correct to file with Wyndham. Filed complaint with Wyndham they state hotel is not giving points for stay because booked under a group. I made part of my own reservation and had nothing to do with a group, did not get a discounted rate but somehow it was listed under the group the full time. Fill like the hotel and Wyndham are both giving a run around and their system and programs are poorly run. Also pretty poor at this hotel that no one was concerned the room wasn't cleaned has to demand at 11pm they at least bring clean towels.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craige S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Irwin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 26, 2013

Great, clean rooms on ocean front. Kind and attentive housekeeping staff. Nice place on the boardwalk with easy access to shops but nice and quiet at night! Will definitely be back!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
1 Thank Cathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington Park Md
1 review
Reviewed September 25, 2013

Rooms need to be renovated and all linen that is
A different color (dingy) needs to be replaced. Front desk clerk need
To be more professional and not sipping drinks
while doing a check in. Big mix up a check in with correct room #walked into room that was already occupied. Luckily no one was in there at that time. Rooms had an old musty smell, you get what you pay for. Coffee not replaced 2nd night, furniture (dresser) draw smelled old, Lk it had been wet and not properly dried. I did enjoy myself in ocean city, will be bk next year but not at the days inn.....

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Cheryl J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ocean City hotels

Havre De Grace
1 review
Reviewed September 25, 2013

I would not recommend this hotel to anyone...not even my pets!!! It was dirty and the housekeeping staff was terrible. They couldn't give you the right amount of towels or even replace the toilet tissue. The room was way tooooo small and dirty!! Never again!!

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York Haven, Pennsylvania, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

read other reviews was not sure but book anyway surprise when we got there room was clean staff was great got there early ask if we could check in said our room was not ready which was okay ask if we could park on lot said it would not be a problem parked and off we went came back in a hour room was ready don't belive all the bad reviews I did not and was so happy with our stay

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Ocean City Oceanfront

Property: Days Inn Ocean City Oceanfront
Address: 2210 N Baltimore Ave, On the Boardwalk at 23rd Street, Ocean City, MD 21842-7474 (Formerly Days Inn Oceanfront Hotel)
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Days Inn Ocean City Oceanfront 2*
Number of rooms: 138
Reservation Options:
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Also Known As:
Days Inn Oceanfront Hotel Ocean City
Days Inn Ocean City Md
Day Inn Oceanfront Ocean City

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