We just got back from a 3 day mini-vacation in Ocean City and stayed at the Clarion. We have stayed there and at the condos next door several times over the last few years. We have seen the quality of their customer service decrease over time, and now is at an all-time low. When I arrived to check in, there were at least 5 people behind the desk, none of which acknowledged my presence for the longest time, and there was not a smile or friendly greeting anywhere to be seen. Come on, folks, how hard is it to say: "Hi there, welcome, may I help you?" with even a fake smile? The check in clerk never once looked at me as she processed my paperwork. When I asked about the complimentary beach umbrella and chairs that I was supposed to get as part of the End of Summer special deal, she did not seem to know anything about it. Left the desk for a long time, while I waited. Came back and still did not know anything about it. Finally asked her supervisor who was standing nearby, and this lady said in a loud voice: "Well, she'll have to pay for it!" ( Hello, I'm standing here in front of you, you could just speak to me directly, I'm not invisible). When I pointed out the printout that specifically said "complimentary" she huffed and puffed for several minutes before finally giving me a voucher for the umbrella and chairs. Again never once spoke to me or looked at me. Only got a voucher for one day, even though we were supposed to get one for the duration of our visit. I didn't want to argue at this point. Not a great way to start a vacation. Same grumpy people at the desk at check-out. Would it kill anyone to smile and be pleasant to customers once in a while?
- Official Description (provided by the hotel):
- The Clarion Resort Fontainebleau Hotel is the finest all non-smoking hotel in Ocean City, Maryland, featuring luxurious hotel rooms and a 40,000 square foot Conference Center. Located directly on the beach and overlooking the Atlantic Ocean, you'll get the best in Ocean City resorts with unmatched comfort and convenience. ... more less
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- Also Known As:
- Clarion Resort Fontainebleau
- Clarion Ocean City
- Ocean City Clarion