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“Old hotel but clean!”

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Clarion Resort Fontainebleau Hotel - Oceanfront
Ranked #29 of 103 Hotels in Ocean City
GreenLeadersBronze level
Chemung
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Old hotel but clean!”
4 of 5 bubbles Reviewed July 22, 2013 via mobile

Our room was ok for older hotel. It was clean except stains on couch and chairs. The closet door didnt work so we couldn't use both sides. The ocean view on web much better than actual. Overall just ok.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngC51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 25, 2013
I apologize for the issues you encountered during your stay. I hope that overall you were able to enjoy your time with us, and that we will be welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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845 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (225)
Date | Rating
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  • Any
English first
York, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 17, 2013

great hotel with alot of amenities. But room service lost my breakfast order on Saturday morning and when I call to inquire were it was the told me to just come down to the buffet. The brealfast buffet was cold and not very good. Had diner the night before and everything was great but was really looking forward to breakfast in bed. Also both days didnt recieve my wake up call which on Sunday morning had to leave early and over slept. Had to call on the road to check out. Trip would have been so much better with alittle attention to detal. Stayed here several times and never had an issue till this time.

Room Tip: suite was very nice and will do again
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 25, 2013
I'm sorry that you had these issues during this stay with us. The circumstances you describe should have never happened, and there is no excuse for them. We do appreciate your continued patronage, and hope to be able to welcome you back soon. Again, our sincerest apologies.
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Wheeling
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 15, 2013

The hotel is in a great location with views of the ocean and the bay. For a couple the room seemed spacious and was clean. The entire staff was extremely friendly and helpful. Felt the fitness facilities were first class and loved the free pilates class on the beach. Every evening, we went out for an early dinner and stayed at the hotel for the best music and dancing out on the deck. The band "On The Edge" was awesome. We will be returning next year when the same band is performing. We had an awesome time. Only negative...I thought the price of the room and the drinks were high.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 23, 2013
We're glad you enjoyed your time with us, and we hope to welcome you back soon!
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Atlantic City, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed July 15, 2013

Stayed here the 2nd week of July for a dance competition, no the hotels fault but who ever picked the venue did a horrific job, could not handle the amount of people. The conference facility is small, only 3 elevators and always long lines going up or down. The room we had was a fire hazard, you hit the plug for the TV it went off and on, my daughter went to use the microwave it didn't work unless you held the wire a certain way, and you had to hold it the whole time or it would shut -off. Also the hairdryer in the bathroom would shut off becuase the wire would get to HOT, could not touch it and the prongs that go intot he wall were scourched. It need an major update, extemely dangerous. The staff was GREAT, food and drinks over priced. would not go back. You can feel the springs in the bed!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank parkert13892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 23, 2013
I sent you a private message, because I would like to know what room you were in so we can get those things fixed as soon as possible. I'm sorry you felt that our facility was too small, as we have 40,000 square feet of banquet space, including our ballrooms. There is a fourth elevator in the conference area that goes between the Lobby, Conference Area, and third floor.

I do hope you'll consider getting in touch with the room number so I can have the repairs done quickly.
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Travelers are raving about these Ocean City hotels

Baltimore, Maryland
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 14, 2013

We have stayed at this hotel two years in a row for a conferences husband attends. The location is great- ocean front and far north of the Boardwalk. The hotel offers food and beverage service on the beach and pool side. The rooms are clean and a decent size- but dont expect luxury. That said, my family really looks forward to our trips here each year.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Megan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 23, 2013
Thank you, and we look forward to serving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Owings Mills, Maryland
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed July 11, 2013

the hotel is at a great location and great deck area and music and bar. The rooms look rundown and needs upgrade. compared to other hotels in the area the rooms are bit narrow. The swimming pool pics shows the kids fountain and stuff but it was not there in the pool. pool is definitely small for the amount of guests in the hotel. servers, room service, housekeeping are very friendly. we had asked for adjoining rooms but did not get them when we reached there. the kids play area is nice, but need to be cleaned. this is a family resort and more elderly crowd was seen.
The price was definitely too high for the amenities given. The SPA was rundown and the Sauna room was not hot at all. they have the eucalyptus room which only had a red light but did nothing.

Room Tip: try their duplex bungalow
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hill2381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 23, 2013
I apologize that you expecting the kids' umbrella in the pool. I'm not sure where you saw that picture, but I was under the impression we had pulled them all. If it wouldn't be an inconvenience, please message me with where you saw the erroneous photo.

We have been renovating the rooms on an ongoing basis during the off season, and will continue to do so.

Thank you, and happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Pennsylvania
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed July 9, 2013

We stayed here based on the fact that they are pet friendly, and were one of the few hotels still available, since it was a holiday weekend. The first nights price was way too much at $300+ a night, plus a $40 pet fee. At check in we decided to stay a second night, getting a price for that was a bit difficult, as the girl checking us in had to ask 2 different people. We were given a price of $199 plus the $40 pet fee. I'm honestly not sure if that is what we were charged or not, the bill summary they give you at check out is a bit confusing. I will have to investigate it further. Also, I'm not quite sure why this is considered a resort? There was a restaurant on site, a fitness center, and pools. That's not my definition of a resort, but whatever. When we ate at the restaurant, we wanted to have the bill charged to our room acct, but the waitress told us we could not because we didn't have a room charge card. Obviously, when checking in the girl did not give us it. Also, the hotel has 14 floors, and only 3 elevators. As you can imagine, there were times they we had to wait and wait for an elevator. Sometimes when an elevator did come it was already full, causing us to have to wait once again for another elevator. Another issue we had was dogs barking in the middle of the night. Obviously we have a dog ourselves, but she does not cause a bunch of noise. When my husband called the front desk to make them aware of the barking, they told him they'd send security up. I'm not sure that they did, because the barking continued. Our dog found a pair of socks in the room, that were not ours. You would think that housekeeping would have found those while cleaning. The beach behind the hotel is very nice. Although, it is quite far from the boardwalk. But there is still many stores within walking distance. But, do not stay here and expect to be able to walk to the boardwalk within minutes. We may stay here again, if the price was lower. In my opinion, the room is worth $175 max per night.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieHReed, Manager at Clarion Resort Fontainebleau Hotel - Oceanfront, responded to this review, July 23, 2013
It seems as though you had mixed feelings about your stay at our hotel. A resort is defined as "a place to which many people go for recreation, rest, etc." It is generalized as all encompassing as well. We have many guests that come to the Clarion Resort, eat in our venues, enjoy entertainment in the club, the pub, and on the grill, use the pools, health spa, hot tub, and just never feel the need to go anywhere else.

We are 5 miles from the boardwalk. The bus stops out front of our hotel, and you can ride all day for $3. I'm not sure what your situation was regarding the room charge card, but I do know that in order to charge things to your room, you are required to leave a credit card number for incidentals with the front desk. If you did leave a credit card, then someone in your party could have gone by the front desk to pick up a room charge card.

It can be frustrating to wait for the elevators, and I do apologize, but unfortunately, at check-in and check-out times, the elevators are very busy.

I do hope that you will give us another chance to serve you. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Resort Fontainebleau Hotel - Oceanfront

Property: Clarion Resort Fontainebleau Hotel - Oceanfront
Address: 10100 Coastal Highway, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Ocean City
#3 Top resorts Hotel in Ocean City
#6 Business Hotel in Ocean City
#18 On the Beach Hotel in Ocean City
#19 Romantic Hotel in Ocean City
#23 Family Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Clarion Resort Fontainebleau Hotel - Oceanfront 3*
Number of rooms: 250
Official Description (provided by the hotel):
The Clarion Resort Fontainebleau Hotel is the finest all non-smoking hotel in Ocean City, Maryland, featuring luxurious hotel rooms and a 40,000 square foot Conference Center. Located directly on the beach and overlooking the Atlantic Ocean, you'll get the best in Ocean City resorts with unmatched comfort and convenience. ... more   less 
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Also Known As:
Clarion Resort Fontainebleau
Clarion Ocean City
Ocean City Clarion

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