I have stayed at this hotel many times, but this last time was the worst. We checked in on a Saturday and checked out on a Monday in the off season. I liked this hotel because of its tropical decor and it's indoor pool. I live in the area and stay here as a way to celebrate my grand daugters birthday. On this trip I had my 11 and 6 year old grand daughters with me who look forward to swimming in the pool. On this last stay on Sunday the pool was closed. I was told in the morning the pool was closed due to a bacteria and would re-open later that day. After waiting most of the day I asked again about the pool and was told I could use a "sister hotel" that was almost a mile away. We used the "sister hotel" and were unhappy with it's pool acommendations. On Monday the pool was drained and we were told the pool was being painted. When I confronted the manager about the situtaion they acted like they had no idea that the pool was closed at all. The manager offered a 20% discount on my future stay, but I have seen on many hotel booking websites if you book early you can get a 20% discount. I feel that the hotel knew before I checked in about the pool painting and lied about the pool having bacteria and telling me it would be open later so I wouldn't check out early and request a refund for Sunday night. I also think they should have told me before my stay so I could have stayed somewhere else. I feel very decieved by this hotel and I don't have any plans to ever stay here again.
- Official Description (provided by the hotel):
- The Quality Inn Oceanfront’s five story atrium is filled with koi ponds, tropical foliage and various exotic birds. Efficiency rooms feature a fully stocked kitchenette and a private balcony. The hotel offers an outdoor pool, children’s playground, heated indoor pool, Jacuzzi and a sauna. Breakfast, lunch and dinner can be enjoyed at the Atrium Café located next to the indoor pool. Beachside chair and umbrella rentals are conveniently located in front of the hotel. ... more less
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- Also Known As:
- Quality Inn Oceanfront Hotel Ocean City
- Quality Inn Ocean City
- Ocean City Quality Inn