We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Lost.....AND FOUND!” 4 of 5 stars
Review of Princess Royale Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Princess Royale Resort
Ranked #5 of 108 Hotels in Ocean City
Certificate of Excellence
Edgewater, Maryland, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Lost.....AND FOUND!”
4 of 5 stars Reviewed September 6, 2013

Thank you to Princess Royale staff and Housekeeping. We went on a quick last beach trip this past Wednesday night to Thursday since my twins had off school and we needed a beach fix before the reality of fall sets in. My daughter always brings her favorite stuffed animal (it has traveled the entire US and never been lost) whenever she travels. Well, for the first time ever, it was left behind. Upon getting home and settled it was discovered missing. I called and was patched through to a voice mail, then I emailed and received a lovely email back at MIDNIGHT from Diane Anderson saying if they found her bunny they would take great care of him on his "extended vacation". Then the next morning I got a call from Mike Myers, head of security saying he had the lost bunny in his possession and was mailing him home this afternoon and would call me with tracking.
To be honest, I thought this sentimental item would be gone forever. It is Ocean City...busy...commercial....well, this exceeded my expectations for customer service. Thank you to the the staff members who saved the day...I literally started crying I was so thankful. We will be back, for sure!! Thank you to all those who cared enough about a old, worn out, stuffed bunny to get him home. Thank you very much...

Room Tip: We got a three bedroom suite. It was adequately decorated, but really we were not there for the roo...
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Guest Relations Manager at Princess Royale Resort, responded to this review, September 7, 2013
Thank you so much for your kind words and review. I am so happy that we were able to reunite your daughter and her beloved bunny. He should be home very soon from his "extended vacation".

Thank you for your patronage and taking the time to post such kind words. We sincerely appreciate it and look very forward to see you, your family and the bunny on your next visit to Ocean CIty!

Sincerely,

DIane Anderson
Princess Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,454 reviews from our community

Traveler rating
    1,335
    694
    198
    93
    134
See reviews for
1,164
598
29
194
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (762)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Bristow, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

We stayed Ocean Front for Labor Day Weekend. We Loved this Place. The people that work there are all very friendly and go out of their way to help. We also used the Spa two times for Shampoo and blow dry and my husband got a massage that he is still raving about. It is not that far away from the board walk and you can take a bus that costs $1.00. We are planning to go back for a week next Summer.

Room Tip: You cant beat Ocean Front for watching the Sun come up in the Morning! Beautiful
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, September 8, 2013
Thanks so very much for the great review and ratings! Guest satisfaction is our utmost concern and we appreciate knowing when our guests have had a positive experience at our hotel. Thank you also for the patronage and we look forward to seeing you on your next visit to the beach!

Diane Anderson
Princess Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 4, 2013

We had a wonderful vacation--and it all starts at the front desk. EVERYONE---& I mean everyone was courteous, professional and friendly. There was not one request we made that had not been taken care of in a timely manner!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank rlmirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed September 3, 2013

Like many reviews mention, this hotel does feel like a resort. The grounds are nice and clean and right on the beach, very comfy beds and large rooms with kitchen appliances. It does have a 70's/80's vibe to it but so does the rest of the town. We had the room half facing the ocean and it was everything we wanted from a hotel in Ocean City. It's not on the board walk which was perfect for us, we took a cab to the board walk one day (which was about $15 each way) and we were really glad we were not staying by the board walk!
The staff is nice and efficient. There was a power outage during our stay through out the hotel and most of the surrounding areas which lasted about an hour and the staff was very patient and friendly to all the concerned visitors despite some being rude to them as if its their fault the town lost power.
I wouldn't stay anywhere else in Ocean City.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
5 Thank Kateny317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, September 8, 2013
Thank you so much for the good review and postice feedback. It is very refreshing to have a guest comment on a job well done by staff. As you pointed out, there was a power outage but it was not specific to the Princess Royale; in fact it was about 50 blocks of Ocean City. Just as would be the case in guest's own homes, our staff certainly had no control over this nor could they, of course, say with any certainty a time that service would return so thank you for pointing this out.

Again, we appreciate you taking the time to post and thank you for your patronage. We sincerely hope that on your next visit to Ocean City you will allow us the opportunity to once again serve your hospitality needs.

Diane Anderson
Princess Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

Stayed at Princess Royale the last week of August. The beach was just a few steps away which was perfect. The indoor pool was nice for the 1 rainy day we had or later in the evening. Our room overlooked the pool; during the day you could hear people in the pool but it closed by 9 PM so it didn't bother us at all. All the employees we interacted with were very pleasant.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ptlynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

I read a lot of the reviews that rated this hotel very good so we decided to stay here. I felt the property was very dated - our hotel room in particular was very worn looking (bedspreads torn, worn sheets, broken tiles in bathroom, etc.). The location is great if you want to be far away from the boardwalk, the beach is nice, clean and wide. We found the food to be just 'okay' - not great. We had a side ocean view room which was quiet but beware of getting a room opening into the atrium or a ground floor room as they would be much noisier. I would not stay here again as there are much nicer hotels for a better price and location.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank 60beachfan4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorval, Canada
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 1, 2013

When we first planned a visit to Ocean City, we were told to stay near the boardwalk so we looked into many hotels along the boardwalk, but none really appealed to us on the boardwalk so we decided to look for something a little further north where it would be quieter. We wanted something 3-star or higher and needed beds to accommodate a family of 5. We also wanted a 1-2 bedroom suite/condo with a full kitchen and dining area; and a private outdoor balcony on the ocean front. After researching hotels and rentals online, we found several we liked but ended up deciding on the Princess Royale Resort. We found out only a few weeks before our trip that there had been several HUGE mistakes made by the online supplier when our Credit Card Travel Rewards agent booked the room with them and our room was not going to be the one we had asked for, nor was it going to be at the same rate as we had already paid in full (for a 7-day stay). After two weeks going back and forth with emails and phone calls, I contacted the hotel myself and explained the whole situation to the Reservations Manager Diane Anderson. Our ocean-front 1 bedroom condo was apparently a pool-view suite. We had been given the description of and quoted on the most expensive unit (condo), but had received the least expensive unit in the building. Diane Anderson was very apologetic and immediately tried to find a solution. By this time, we were terribly frustrated and disappointed as we could not find any other suitable accommodations since time was going fast and we were just a few days before our departure. Diane had us cancel the original booking and then gave us an ocean-front suite and even said that if she had a condo, she would give us that one at the same price. Although the suite was not as large as the one we thought we were getting (based on the information we were given upon the initial booking), nor did it have a dining area large enough to accommodate our family, we were pleased that the mess had been cleared up and that we could now concentrate on enjoying our vacation.

When we stayed at Princess Royale, the accommodations were most suitable and the best part was the ocean view balcony. It was breath-taking. One thing we did have some difficulty with was the internet connection - it was not very good, but I can't say that this was a Princess Royale issue - perhaps it was due to issues with the wireless network itself. In any case, we loved the location and the only thing that would have made the trip better would have been to have had the 2 bedroom condo room with more space and a dining area like what was described when we booked the room in the first place. We cannot thank Diane Anderson enough for her efficient handling of this situation and for enabling us to have a nice vacation in Ocean city after all. Her compassion for the predicament we were in and quick thinking in finding a solution, was most commendable. The Princess Royale staff at the hotel was also most friendly and helpful whenever we needed something. I would highly recommend this hotel to anyone with a large family. The Prime Rib and Seafood buffet directly in the hotel was great and we thoroughly enjoyed our time spent in Ocean city.

Room Tip: I would highly recommend getting a suite or a condo in this hotel and to ask for the best possible r...
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank L0rr2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PrincessRoyaleHotel, Owner at Princess Royale Resort, responded to this review, September 8, 2013
Thank you so much for the great review! It was certainly my pleasure to assist you and very pleased to hear that you enjoyed your stay after such a rough start with the third party vendor that made so many mistakes on your reservation. It was great that you called before driving here all the way from Canada and I am thrilled we were able to avert the false expecations you were given.

As we discussed, please contact me when making your next reservation and I will be more than happy to personally take care of your reservation. Maybe we can even get you in that 2 bedroom, 2 bath oceanfront condo next time!

Thank you again for the very positive feedback as well as your patronage and we very much look forward to seeing you on your next visit to Ocean City!

Diane Anderson
Princess Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ocean City hotels
3.6 mi away
Dunes Manor Hotel & Suites
Dunes Manor Hotel & Suites
#2 of 108 in Ocean City
4.5 of 5 stars 1,562 reviews
3.3 mi away
Hilton Suites Ocean City Oceanfront
4.3 mi away
Holiday Inn Hotel & Suites Ocean City
Show Prices
Show Prices
Show Prices
4.0 mi away
Grand Hotel & Spa
Grand Hotel & Spa
#17 of 108 in Ocean City
3.5 of 5 stars 2,297 reviews
2.7 mi away
Hampton Inn & Suites Ocean City
1.4 mi away
Holiday Inn Ocean City
Holiday Inn Ocean City
#28 of 108 in Ocean City
4.0 of 5 stars 770 reviews
Show Prices
Show Prices
Show Prices

Been to Princess Royale Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Princess Royale Resort

Property: Princess Royale Resort
Address: Oceanfront on 91st Street, Ocean City, MD 21842-2745
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Ocean City
#2 On the Beach Hotel in Ocean City
#4 Business Hotel in Ocean City
#5 Romantic Hotel in Ocean City
#7 Family Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Princess Royale Resort 3*
Number of rooms: 340
Official Description (provided by the hotel):
When you want it all in Ocean City the Princess Royale is where you will want to stay! If you are a first time visitor or a loyal repeat guest you will love our 2014 upgrades! All 310 suites feature brand new carpeting, furniture, wifi and all new heating & AC! And, our multi-million dollar renovations of all meeting and banquet space is breathtaking; even more perfect for your wedding, meeting, convention or reunion. Not only do we have the perfect accommodations for you but we also have the perfect rates for any budget; AAA, AARP, Military, Super Summer Savers including daily breakfast for up to 4 people, Rodney specials including half off or even FREE nights in the Summer and even our famous Welcome Coupon; which provides FREE Thursday or Sunday nights in the off-season when staying Fri and Sat at standard rates. We have 30 2 & 3 bedroom condos as well as 310 two-room suites including a bedroom with choice of 1 king or 2 queen beds featuring the incredible Tempur-pedic mattresses as well as living room with comfortable sleep sofa. All suites have a fully equipped kitchen including fridge w/ice maker, microwave and cook top. We have everything for the perfect getaway for couples, families and groups from 7 to 700! Be sure to check out Schooner's Oceanfront Restaurant, indoor pool w/tropical Atrium, saunas and hot tubs, convenience/gift shops, complimentary wi-fi access in all suites, fitness room, complimentary covered self parking and valet parking in July & August. Also in July & August we host a nightly All-You-Care-to-Eat Seafood Buffet in addition to Ocean City's ONLY live comedy show--back for summer of 2014 by popular demand Monday-Saturday at 9pm nightly! Also back for July & August 2014 are FREE movies on our Beach every Thursday night Be sure to visit our new Creative Day Spa to complete your trip to Ocean City with a manicure, pedicure, facial, massage, couples massage, body butter ecstasy wrap and more! We are the prefect place to do it all-- or do nothing-- your choice! The Princess Royale is a SMOKE FREE environment for your comfort and pleasure. At the Princess Royale the only thing we overlook...Is the Ocean! Our staff is committed to exceeding your expectations and we look forward to serving your hospitality needs on your next visit to Ocean City! See you soon at the beach! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity and Odigeo so you can book your Princess Royale Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Princess Royale Hotel Ocean City
Princess Royale Ocean City Maryland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing