We previously visited the Sea Bay Hotel and was extremely pleased. We had even commented on Trip Advisor about how terrific the front desk folks were. This time was disappointing to say the least because of extemely poor customer service! The hotel offers a fantastic off-season deal that contains gift cards to local restaurants, bike rental and mini-golf. The front desk person - a large African American woman - began our check in by actually arguing with us about the package we had booked. We pulled it up on-line and to top it off, the person with whom we booked the package over the phone even stood there and verified that we had spoke and what the package was to contain. The check-in person still continued to be nasty and argumentative! It made us want to turn around and leave but we had already pre-paid for the weekend. This woman had us so upset that she practically ruined my trip. On a somewhat positive note; the beds are being replace and there is new carpet, but other than that, they are using the term "upgraded" very loosely. We had highly recommended this hotel to numerous family and friends that often visit Ocean City. We will be making all of them aware of what we went though this time and doubt we will ever return as there are many many other choices that want to treat customers with respect!
- Official Description (provided by the hotel):
- The Sea Bay Hotel is conveniently located in midtown Ocean City, MD. We are close to many area attractions, only one mile from the convention center, two miles from the boardwalk, within walking distance to restaurants and nightlife entertainment, and just one block from the beach. Two buildings, the East and West, make up the hotel property complex. We offer spacious rooms all equipped with a microwave, refrigerator, coffee maker, iron/ironing board, hair dryer, and balcony. Bayfront rooms are available! Hotel amenities include two outdoor pools, meeting room, business center, laundry facilities, a small market, and free Wi-Fi. There is plenty of parking (one space per room) and additional public parking is permitted on 60th and 61st Streets adjacent to the hotel. We also have an on-site restaurant, the Sea Bay Café, open daily for breakfast, lunch, & lite fare (in season). ... more less
- Reservation Options:
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- Also Known As:
- Sea Bay Ocean City
- Hotel Sea Bay