We packed a bag and headed to OC on a whim. It was a 5 hour drive and we did not have a room reserved. Crystal Beach Hotel looked like the best option from the slim pickings that were available. We wanted to be directly on the boardwalk, ocean front. Upon my arrival to any hotel/resort, the 1st thing I do is check the bathroom & pull down the comforter to check the sheets on the bed. Well as you can see in my pictures I posted, dirty sheets and pillowcases accompanied by the previous guests hair! I immediately went to the front desk and was told "oh you have to ask us to change the sheets, we don't automatically change them". You must be joking. So, as told, I asked housekeeping to change the sheets. He said ok, we went to the satellite cafe at the HoJo a few doors down for breakfast, and upon our return I checked the sheets and....nope he didn't change them, same dirty sheets still on the bed. Our last night in the room (we stayed for 4 nights) price $1394.00, we lifted the lid to adjust the A/C and surprise!! We had 3 guests staying in our room with us!! 3 HUGE COCKROACHES!!!! As you can see from my pictures, the A/C unit is right next to one of the beds. Oh the thought!! Called the front desk, told the rude person that answered the phone about the cockroaches, asked him to send someone to the room to take care of it, we waited and waited and waited. No one ever came so we "slept" with one eye open in the other bed with broken springs that jabbed you all night long. We checked out the next morning and told the front desk of our horrible experience. What we got was oh that's surprising, so and so is our best housekeeper. And maintenance wasn't here so this is why we didn't address the 3 cockroaches in your room. Needless to say we will not stay here ever again. The only positive is the location because its directly on the boardwalk at the very end. This hotels staff and rooms need an overhaul.
- Official Description (provided by the hotel):
- The Crystal Beach Hotel is located at 25th Street and the Boardwalk. The hotel is featuring 79 deluxe efficiency rooms overlooking clean, wide beach on the Atlantic Ocean. The Crystal Beach Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. ... more less
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- Also Known As:
- Crystal Beach Ocean City
- Hotel Crystal Beach