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“Can you say COCKROACHES??!!”

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Crystal Beach Hotel
Ranked #55 of 103 Hotels in Ocean City
Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Can you say COCKROACHES??!!”
1 of 5 bubbles Reviewed August 30, 2013 via mobile

We packed a bag and headed to OC on a whim. It was a 5 hour drive and we did not have a room reserved. Crystal Beach Hotel looked like the best option from the slim pickings that were available. We wanted to be directly on the boardwalk, ocean front. Upon my arrival to any hotel/resort, the 1st thing I do is check the bathroom & pull down the comforter to check the sheets on the bed. Well as you can see in my pictures I posted, dirty sheets and pillowcases accompanied by the previous guests hair! I immediately went to the front desk and was told "oh you have to ask us to change the sheets, we don't automatically change them". You must be joking. So, as told, I asked housekeeping to change the sheets. He said ok, we went to the satellite cafe at the HoJo a few doors down for breakfast, and upon our return I checked the sheets and....nope he didn't change them, same dirty sheets still on the bed. Our last night in the room (we stayed for 4 nights) price $1394.00, we lifted the lid to adjust the A/C and surprise!! We had 3 guests staying in our room with us!! 3 HUGE COCKROACHES!!!! As you can see from my pictures, the A/C unit is right next to one of the beds. Oh the thought!! Called the front desk, told the rude person that answered the phone about the cockroaches, asked him to send someone to the room to take care of it, we waited and waited and waited. No one ever came so we "slept" with one eye open in the other bed with broken springs that jabbed you all night long. We checked out the next morning and told the front desk of our horrible experience. What we got was oh that's surprising, so and so is our best housekeeper. And maintenance wasn't here so this is why we didn't address the 3 cockroaches in your room. Needless to say we will not stay here ever again. The only positive is the location because its directly on the boardwalk at the very end. This hotels staff and rooms need an overhaul.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank L B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

260 reviews from our community

Traveler rating
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    96
    53
    27
    22
See reviews for
104
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2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Any
English first
Leola, Pennsylvania, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed August 20, 2013

Spacious, clean rooms right on the Boardwalk! Can't beat the price for the location. I've been to OCMD many times & it is often hard to find a clean hotel, for a good price, in a convenient location- Crystal Beach Hotel is it! Perfect spot for families or friends getting away for the weekend.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amber K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 18, 2013

Family run business, no discounts but very friendly, and I would go there again. My grand kids loved the pool and proximity to the beach. Can't get better than right on the boardwalk ! Owners available if necessary. Coffee available all day at no charge

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rufusbear2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avis, Pennsylvania, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

This was my families first trip to Ocean City. The hotel was clean and staff was very friendly. We had an awesome view in our Ocean View room. We will definitely stay at this hotel again. The kids really enjoyed the pool and the short walk to the beach.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed August 11, 2013

I thought Crystal Beach was a great hotel. However, there were tiny ants in the kitchenette area,which of course bothered me.. Hopefully they will take care of that.. Other than that Loved everything else about it Including: the room, location (right on the board walk), friendly atmosphere, great service (house keeping was excelent), 2 elevators, price wise is average to most hotels in the area.. Great view of the ocean and bay.. Crystal Beach Hotel is minutes from shopping and restaurants.. I think it's one of the best locations in Ocean City Md. I will defiantly go to Crystal Beach hotel again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amyjohnson225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gwynn Oak, Maryland, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

My family and I stayed at the hotel a few days ago and it was really nice. The rooms were very clean and the view was great. My mother is disabled, so it was great that the boardwalk was literally steps away. I loved the pool and the fact that it's heated if you're swimming in the evening. My only concern is that I wish the bed was a little more comfortable. It was a little more firm that I would have liked it. Everything else made up for it. The staff was very friendly and very accommodating. I would definitely stay here again. It's worth the money.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lifesaver72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mercersburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 29, 2013

We stayed in mid July 2013. Our first time staying here and will stay again. Everyone one was very nice. We arrived early the day of check in and it was very windy, chilly and little bit of rain and i had my grandbaby with me so they had our room cleaned immediately so we could get in early. I thought that was very nice of them. Service was good! if you ask for anything they were on it. Loved our stay!! thank you!

Room Tip: room 110 was good for me!!
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobbi252013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Beach Hotel

Property: Crystal Beach Hotel
Address: 2500 North Baltimore Avenue, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crystal Beach Hotel 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Crystal Beach Hotel is located at 25th Street and the Boardwalk. The hotel is featuring 79 deluxe efficiency rooms overlooking clean, wide beach on the Atlantic Ocean. The Crystal Beach Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. ... more   less 
Reservation Options:
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Also Known As:
Crystal Beach Ocean City
Hotel Crystal Beach

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