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“Facility” 2 of 5 bubbles
Review of Crystal Beach Hotel

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Crystal Beach Hotel
Ranked #55 of 103 Hotels in Ocean City
Queens, NY
1 review
“Facility”
2 of 5 bubbles Reviewed August 7, 2012

I'm from NY and I went to Crtsal Beach for the weekend, the rooms weren't even average, I've seen hotels in the area that looks better and their rooms. The mattress were hard and uncomfortable, the sofa in the room was unkept and had ciggarette burns in them, and the cieling had spots of mold. I'm not quite sure how all the rooms were but this facility isn't worth the price I think your only paying for accessablity to the beach since it's foot steps away.

  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

258 reviews from our community

Traveler rating
    62
    95
    53
    27
    21
See reviews for
104
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2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
Hagerstown, MD
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 6, 2012

Let me start off by saying it was clean. Hotel was in a good location. There is nothing fancy about this hotel. Rooms need updating. Especially the bedding. The mattress on the pull out couch had the inside falling out.

Room Tip: The pool is right off the boardwalk, so I would avoid the beachfront side. We had a 1st floor room...
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hagerterp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 4, 2012

The positive: location is GREAT, love the "quiet" end of the boardwalk away from the hustle and bustle and carnival-like atmosphere at the other end. Can't beat the unobstructed view of the beautiful beach. Close to the tram station. Within walking distance of several restaurants, miniature golf, and stores. Less expensive than other boardwalk hotels. Rooms were spacious and comfortable with all the promised amenities. Friendly and helpful front desk staff. Clean. The housekeeping staff were always around. Paking not an issue.

The negative: the old bedspreads, hotel blankets, and curtains have got to go. Each of these (yes, both beds) was stained and/or torn. Gross. The sheets are probably supposed to be a cream color but this makes them look dingy and unclean also. The pillows are really thin. They don't put a fitted sheet on the mattress (only a flat one), so when you sleep you wake up with your body against the bare mattress. Speaking of the mattresses, they've got to go also. Very old and no longer firm or comfortable. The grout in the bathroom is stained/chipped. The TV was busted/cracked in the corner. There was a light out in the entryway of room. Our fridge was not working properly. After notifying the front desk, someone came up with a new fridge in less than 10 minutes (this was good). Our toilet became partially clogged without reason but then resoved itself the next day. The air-conditioning was bearly adequate. To be fair, we didn't complain about this because we didn't want to be moved to a different room. There were three couples in our group each staying in three different rooms on three different floors. Between all of us there were two broken phones, a broken TV, a broken fridge, and two clogged toilets. The staff did promptly correct anything that was brought to their attention.

Overall: Despite the negatives, staying here was still not a bad experience. I view these things minor annoyances versus major issues. If you want to stay in a clean, affordable place with a great boardwalk location, consider staying here. If you expect perfection and are easily upset when things are not exactly right, this is not the place for you. I would certainly consider staying here again but would also look into similar places that are better maintained. Upgrades to the bedding, appliances, and heating/plumbing systems would bring me back sooner.

Room Tip: Handicapped rooms are the exactly the same layout but bigger than the regular rooms for the same pri...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vanna888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunnville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 1, 2012

We have been staying at this hotel yearly in Apr. since it opened more than 8 years ago. The cleaning staff is always very accomodating and efficient. Hotel staff are friendly and usually try to respond quickly to any issues that arise. The hotel's location is ideal for those who like quiet nights and like to walk the full length of the boardwalk. Parking has thus far proved to be safe and available. Our concerns revolve around a light switch on the 2nd floor in one of the middle units oceanside that flashes when turned on. We reported this many and I mean many years ago but this past Apr. it was unchanged. Also, we'd like to see some updating of decor, bedding and mattresses. Even with consistent care and the steady maintenance we've observed over the years, it is high time considering the amount of seasonal traffic passing through here. If this can be accomplished, the Crystal Beach Hotel will once again become the little gem we felt we discovered so many years ago.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank retiredprofiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 27, 2012

Our oceanview efficiency was somewhat outdated but clean . Front desk quickly responded to several issues we had in room . ( Fridge not staying shut, TV remote not working, tree limbs grown up obstructing view from balcony. ) Housekeeping was thorough and efficient. Nice location on quiet end of boardwalk with easy access to the fun stuff. The mattressess were quite old and worn , only covered with flat sheets that rolled up at night leaving us on questionable old mattress top. I had the worst backache ever every morning after waking up from that mattress, and I'm not usually one to complain of backaches!! Security doors at halway ends were broken/ not locked ever. Tiny pool directly on boardwalk, only steps from hose for people to wash sand off from the beach. The hotel was adequate for the price, would probably spend a few bucks extra for a little better quality next time though!

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank familyofsixgreens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 24, 2012

Excellent room excellence hotel clean rooms service is excellent Great for children on quiet part of boardwalk friendly staff will return next year. Have gone 4 years in a row. Pool
is great for children very close to the beach on the boardwalk.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Zelfa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Hill PA
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

We stayed on the 3rd floor Oceanfront. The cleaning staff was excellent. They were very friendly and always had our room cleaned when we came back to it. The office staff was also very friendly. This was not our first stay at the Crystal Beach. This was our 4th year at the hotel. We love the location and have stayed in nearby hotels in the past but they did not compare to the excellent service we received here. We will definitely be back next year!!!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Crystal Beach Hotel, responded to this review, March 12, 2014
Dear valued guest, thank you for the thoughtful review. We want to state that The Crystal Beach Hotel is a great hotel, and it's only getting better. The Carousel Group Management Group has recently taken over the operations and management of the hotel. What does this mean for you? It means more than just quality assurance, it means you will get the benefits from staying at a Carousel Group Hotel.

Benefits Include:
Free Vouchers when you book on our website: crystalbeachhotel .com
Free Vouchers exclusively found with The Carousel Group:
1. Family Photo Night
2. Discounted Ice Skating
3. Discounted Dining in the Carousel Oceanfront Restaurant
4. Use of the Tropical lawn, live entertainment including Live Ice Shows in The Summer

There are many great activities just walking distance from the hotel. These activities include Movies on the beach, family beach Olympics, Jolly Rogers amusement park, great dining, attractions, miniature golf, and so much more!

Thanks for being our guest, we look forward to seeing you again soon!

Sincerely
The Carousel Group Management Team 800 641 0011
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Beach Hotel

Property: Crystal Beach Hotel
Address: 2500 North Baltimore Avenue, Ocean City, MD 21842
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#30 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crystal Beach Hotel 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Crystal Beach Hotel is located at 25th Street and the Boardwalk. The hotel is featuring 79 deluxe efficiency rooms overlooking clean, wide beach on the Atlantic Ocean. The Crystal Beach Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. ... more   less 
Reservation Options:
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Also Known As:
Crystal Beach Ocean City
Hotel Crystal Beach

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