My husband and I stayed at the Hotel Monte Carlo for the fourth time this year. It was our third time staying over the Easter weekend. We really enjoy visiting OCMD at this time of year because it is the very beginning of the "on" season. There is enough stuff open and running to have fun, but it's not too crowded.
The main reasons we liked the Hotel Monte Carlo in the past were the in-room jacuzzi tubs (since the outdoor pool and hut tub are not open yet at this time of year) and the proximity to the boardwalk and inlet. We've stayed in a jacuzzi tub room every time we have stayed at this hotel.
The Hotel Monte Carlo always makes you book your reservation online if you want to earn a repeat guest discount. Unfortunately, when I tried to book this year, there was no option to choose or enter a discount. I made sure to type the repeat guest discount request in the "additional information" box, and it was honored at check-in.
When I booked my reservation, I am SURE that I selected a king bed jacuzzi tub room. It's the same room I've booked every year, and I have never had a problem. I always double-check what I am selecting before I submit my entry. Since I've never had a problem, I didn't take the time to read my confirmation e-mail that carefully. This year, after checking in and unpacking all of our belongings and having dinner, we finally got around to enjoying the jacuzzi tub only to find out that the button to turn on the bubbles was MISSING. It was already late, so we waited until morning to report this to the front desk so we wouldn't be asked to change rooms late at night. The front desk informed us that we did not request a jacuzzi tub room when we made our reservation, and the room we were put in was not listed as a jacuzzi tub room. It seems like more than a coincidence to me that we wanted a jacuzzi room and we just so happened to be put in a room with a broken jacuzzi tub. If we had selected a room with no jacuzzi tub, what were the chances we would be put in this room?
The front desk said they could move us to an open jacuzzi tub room, and listed the price per night. They offered no discount for the inconvenience. Not even an "I'm sorry." We decided to keep the room we were in.
On top of all that, our room did not receive any housekeeping services the first day we stayed. We always try to make a point of leaving the room for several hours to give the staff a chance to clean, and when we saw it hadn't been cleaned we kept finding places to go to give them more time. It never happened. The next day, our room still hadn't been cleaned by 2:00 PM, so we called the front desk and they said they would send somebody right up. They did, but we shouldn't have had to ask for our housekeeping.
Overall, we just didn't feel any appreciation or hospitality from the staff this year. When asking for towels (because the room wasn't cleaned) or information about the gym, we were given gruff, minimal responses. There was no warmth or friendliness. We felt like our presence was a hassle, and we're not high-maintenance people. I wrote a letter to the company after our stay, and they assured us they have "fixed" the housekeeping problem and they apologized, but still would not acknowledge a problem with the room reservation. Even if it was our fault, when you're looking at repeat guests visiting in the off-season, you think you'd give them the benefit of the doubt and give them a little discount for their trouble. We got nothing.
We will not be staying at the Hotel Monte Carlo in the future. We've already booked a stay in OCMD this summer at a different hotel. I'm sorry that they could not earn our future business.
- Official Description (provided by the hotel):
- Oceanside all efficiency hotel built in 2000, located just steps to beach, boardwalk and Atlantic surf. Hotel offers seasonal rooftop outdoor pool and hot tub, scenic rooftop sundeck, heated indoor pool, jacuzzi rooms, deluxe pillowtop bedding, cardio fitness room, Subway restaurant, guest laundry services. All efficiencies offer small refrigerator, microwave, coffee maker, toaster, iron & ironing board, hair dryer, cable TV with HBO, alarm clock radios, daily housekeeping service, elevator, handicap accessible rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Cancelon, Otel, TripOnline SA, Priceline, Hotwire, Cheap Tickets and getaroom.com so you can book your Hotel Monte Carlo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Monte Carlo Hotel
- Monte Carlo Ocean City