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“exceptional staff”

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Comfort Suites Ocean City
Ranked #48 of 104 Hotels in Ocean City
Reviewed July 14, 2013

Selected the property based on location and the fact that they allow dogs. Previous recommendations online definitely influenced the decision.

Due to unfortunate circumstances, had to cancel our stay. What was most important to me throughout the entire process was the manner in which I was treated. The front desk staff was exceptional, courteous and helpful throughout the reservation process and very understanding when we had to cancel. Tops on list for future visits.

Stayed: July 2013, traveled with family
Thank 123_On_The_Go_456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia K, Guest Relations Manager at Comfort Suites Ocean City, responded to this reviewResponded July 22, 2013

Thank you for recognizing our great customer service. We are happy to hear that our staff was accommodating in cancelling your reservation. We are sorry that you were, however, unable to visit us this time, but we look forward to you staying with in the future.

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180 - 186 of 312 reviews

Reviewed July 13, 2013

My new husband and I stayed at Comfort Suites in May 2013 for our honeymoon. The rooms were GREAT, very clean (I have ocd) and the employees were WONDERFUL! We were to check into a room with a jacuzzi. After speaking to the front desk about why our room didnt have one, they moved us QUICKLY, and with a smile on their face. Amanda who works front desk is someone who clearly has GREAT CUSTOMER SERVICE. The entire time we were there she went above and beyond to help us find things to do while we were in Ocean City! She recomended a WONDERFUL jazz restaurant for us to go to! We wanted to stay longer, but we just couldnt! I would recommend this Hotel to ANYONE who may be traveling. This Hotel is SIMPLY THE BEST!!!!!!

  • Stayed: May 2013, traveled as a couple
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1  Thank Tera D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia K, Guest Relations Manager at Comfort Suites Ocean City, responded to this reviewResponded July 22, 2013

Thank you for taking the time to tell us about your pleasant stay at the Comfort Suites. We are so happy to hear that Amanda provided outstanding customer service to you during your stay as well as a recommendation for dining. We are happy that you were so pleased. We look forward to accommodating your lodging needs in the future.

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Reviewed July 8, 2013

We stayed at this hotel from the July 5th - July 7th and I blown away with the hotel.From the smell of fresh linens, duvet covered ultra comfortable bed and feather pillows, you will not be disappointed! The attentive staff, the breakfast and coffee were ok :) truly an enjoyable stay without question. This hotel is very clean, friendly staff, and best part is the pets are welcome, they also have good sized family pool. Is a little far from the beach like a mile or a little more away from the beach so you will need definitely need a transportation.:)

Room Tip: We had room 320 and it was very comfortable for a group of 6 :) My sister and family had room 313 w...
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  • Stayed: July 2013, traveled with family
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Thank bernalarelis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia K, Guest Relations Manager at Comfort Suites Ocean City, responded to this reviewResponded July 22, 2013

Thank you for taking the time to tell us about your wonderful experience at the Comfort Suites. We are so happy to hear that you enjoyed great customer service and a pleasant stay in our rooms! We strive for perfection when it comes to our guest's experience and we are pleased to see that your stay was great. We look forward to accommodating your lodging needs in the future.

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Reviewed July 7, 2013

We stayed in April 2013 and booked 9 rooms for a christian youth convention. Our check-in process was the easiest and fastest that we have EVER encountered with having such a large group. The staff was very accommodating and courteous. Rooms were very spacious and clean. We were impressed from the beginning to the end of our stay. If our convention is in Ocean City again, we will plan on staying here! We would highly recommend this hotel to anyone. :)

  • Stayed: April 2013, traveled with friends
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1  Thank stefanym48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia K, Guest Relations Manager at Comfort Suites Ocean City, responded to this reviewResponded July 22, 2013

On behalf of our hotel staff, we are delighted to hear how wonderful your stay was with us. We strive for perfection when it comes to guest satisfaction. We look forward to accommodating your lodging needs in the future here at the Comfort Suites.

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Reviewed July 7, 2013 via mobile

Stayed in this hotel for the July 4th weekend and I was impressed with the hotel. This hotel is very clean with a good sized family pool. It is about a mile or so away from the boardwalk so you will need to drive or catch a taxi.

  • Stayed: July 2013
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2  Thank Diceburna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sophia K, Guest Relations Manager at Comfort Suites Ocean City, responded to this reviewResponded July 22, 2013

Thank you for your feedback on the Comfort Suites Ocean City. We strive for perfection in our hotel rooms and service. We are happy to hear that you enjoyed a pleasant stay while staying with us. We look forward to serving your future lodging needs.

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Reviewed June 30, 2013 via mobile

So sorry my family and I stayed here. Make sure You are in hotel at a decent hour. I guess since the hotel is located a ways from the more populated area, it's a place for creepy people to hang out and beg for money in front. The bathroom in our room was so dirty with hair and sand (among other things)from a previous guest that we used the lobby bathroom while we waited over 6 hours to finally have it cleaned. Unacceptable. I notified the front desk numerous times and was told to "be patient". Funny, they are not patient when they want their payment. I also stated the room itself didn't look clean just straightened up but they insisted it was. That's not something that should be questioned in a hoteL in my opinion. If you decide on staying here anyway ( which would be a big mistake) do not stay on 1st floor. There was a very strong mildew odor and my wife spotted numerous bugs.

  • Stayed: June 2013
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4  Thank BobbyFromthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahman C, General Manager at Comfort Suites Ocean City, responded to this reviewResponded July 7, 2013

I noticed your review was sent from a mobile phone possibly you arrived very early morning in Ocean City?. The check in time for the hotel is 3 pm and check out is 11 am, in order to wait 6 hours for a suite to be cleaned arrival would have been 2 hours before the prior guests in the suite check-out time? Early arrivals to Ocean City we do try to check in however we are not able to promise. We do suggest calling about 45 mins. to 1 hour before arriving in Ocean City and we can let you know if it might be ready early..we understand most guests want to continue on with vacation activities not wait or stop in early before the check in time to chat..just go on to the beach and know the suite will be ready for them at the day's end. Our hotel is well kept and our guests are great and we are a 2013 Certificate of Excellence AWARD WINNER BY TRIPADVISOR!!!

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Reviewed June 28, 2013

Great hotel for every age especially if you have a pet. Rooms are large, beds comfy and a nice free breakfast. Large great area in the back to walk your dog. Nice pool area with great lounge chairs. Great location with a shopping center, outlets, lots of restaurants, shuttle service to the beach and a walking trail. Have stayed here numerous times and will be back.

Room Tip: Have only been on the first floor as we have a dog but love the big rooms.
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  • Stayed: June 2013, traveled on business
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1  Thank mollieMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rahman C, General Manager at Comfort Suites Ocean City, responded to this reviewResponded July 7, 2013

Thanks..again and again and truly looking forward to your return. See you soon!!!

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Additional Information about Comfort Suites Ocean City

Address: 12718 Ocean Gtwy, Ocean City, MD 21842-9542
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Ocean City
Price Range: $58 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Ocean City 2.5*
Number of rooms: 20
Official Description (provided by the hotel):
For comfort and affordability, while visiting the Ocean City, MD area let the Comfort Suites be your first choice of accommodations. You'll find the best amenities and hotel services, such as a fitness center, game room, and a seasonal swimming pool. ... more   less 
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Also Known As:
Comfort Suites Ocean City Hotel Ocean City
Ocean City Comfort Suites

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