When people go out to a crab house and order crabs by the dozen it is for one purpose.... you want heavy, full crabs and you know approximately how large the crab will be based on the size you ordered. These were not heavy or full. We ordered jumbos, and paid $80 for a dozen and they were very light. I complained to the owner herself and she responded by telling me that I got what I ordered. She said that they don't say the crabs will be full they only state the size of the shell. They are a disgrace to anyone in the crab business!! And FYI it says in big bold letters on the side of the building Heavy Crabs. I am amazed they are still in business. Terrible food and deplorable customer service!! We will never go back!!