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“Waste of Money”

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Coastal Palms Inn & Suites
Ranked #73 of 104 Hotels in Ocean City
Reviewed October 22, 2013

If you are looking for leaking faucets, poor noise insulation, wet carpets, moldy/musty smell, and no maid service, then this is the place for you! Not to mention that when you let the front desk know of all the issues you simply get "sorry". Although they did explain the maid service...187 rooms with 2 maids means some rooms just won't get cleaned. Spend the $20 more per night and stay at a reputable place, you'll be glad you did!

Room Tip: Try a Holiday Inn or other brand name where they at least care if you have a complaint!
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  • Stayed: October 2013, traveled with friends
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1  Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 29, 2013

Dear valued guest, we apologize for your less then excellent stay. These comments are out of line with the usual positive feedback we receive for an excellent value hotel. There should have been no excuse for the wet carpet and for that we do apologize. We would have been happy to move your room to a suite which may have been more comfortable. The Coastal Palms only has 94 rooms, not 187, you may have mistaken our hotel for another local hotel. We would have never told you that your room would not get cleaned considering the low occupancy during this time of year. We strive to make sure all of our Fall vacationers are well accommodated for. Please consider us for your next Ocean City accommodations and we pledge an exceptional stay for you and your friends/family.

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139 - 145 of 226 reviews

Reviewed October 20, 2013

Front desk was nice, but wet carpet, mustysmelly, dirty, leaky faucet no stopper, remote control missing, did not clean room. Pretty good space and view from the balcony.
I do not recommend this if you want a clean, quiet comfortable room

  • Stayed: October 2013, traveled with friends
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Thank Darrin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 29, 2013

Dear valued guest, we thank you for your business and your review. These comments are egregious and we will take action immediately to correct these issues. All of our rooms have been remodeled with new beds, bed spreads, sofa's, carpet, drapes, LCD TV's granite and more as of the Summer of 2012, so it seems out of order with the bulk of our reviews we have gotten in the past 2 years. We do offer daily maid service which should have been provided each day of your stay. The Coastal Palms is not a luxury hotel but we do pride ourselves on quality assurance, a superior product and excellent customer service. We are deep cleaning and improving our hotel for the next season and ask that you offer us another chance to EARN your business back once again for your next beach vacation. Thanks again for being our guest we certainly hope to see you again.

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Reviewed September 25, 2013

We spent one night passing through Ocean City and found this hotel through Tripadvisor. It was well located and very reasonable -- of course, in mid-September, prices are down.

It was very clean and comfortable. The bed and pillows were above average. We got a 5th floor room with a nice view of the ocean from our balcony. It was a very short walk to the beach.

  • Stayed: September 2013, traveled as a couple
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Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 1, 2013

Dear valued guest, thanks for giving us the opportunity to be your host during your September beach vacation! For many, this is the best time of year to travel considering the crowds have thinned out and the hotel rates have dropped. With all the stores and attractions still open, it's no wonder why so many people choose to take advantage of a late Summer vacation. At The Coastal Palms we work hard to give you a superior customer experience at a great value. As you mentioned, our rooms have above average pillows and beds. The 5th floor does offer a nice view of the Ocean, and we are located just a few steps from the beach. Thanks again for the great review, we look forward to having you again in the future.

Sincerely
The Friendly Carousel Group Management

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Reviewed September 19, 2013

This is an older property that has been recently taken over by an established name: Carasoul Group. They put some new signs up and thats about it. The staff at check in was very friendly. They accidently didnt return my drivers license at check in and never bothered to call the room and tell me they had it. After searching for hours I gave up. When I checked out I asked if anyone found it and I was informed they had it the entire time.

The rooms are old school and bathrooms really, really old school. Slow draining sinks, shower and toilets that just barley made the flush. The property is crowded and in need of updating. I stayed her in mid September 2013 and for $60.00 a night, you can still go wrong. Spend an extra 20 and move on to another property.

If they spent as much effort on updating the property as they did marketing it......well then maybe.

Room Tip: Do not get street sign
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  • Stayed: September 2013, traveled with friends
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1  Thank ak629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 1, 2013

Dear valued guest, thanks for the review. The Carousel Group has taken this hotel over as of 2011 and has made many improvements including all new exterior, completely new lobby, refurnished rooms with new paint, carpet, beds, bed spreads, drapes, HD LCD TV's and case goods. This hotel has been given a generous face lift and we plan on working hard to keep making improvements. We do hope you give us another opportunity to earn your business in 2014 and give you a superior customer experience.

Sincerely
The Friendly Carousel Group Management

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Reviewed September 6, 2013

They only plus about this hotel is the staff. They were all very nice. The exterior walls were paper thin, the sliding door didn't close properly and it had no lock! Not as clean as it should be. Fridge had some kind of splatter all over the front, could tell where the maid failed to vacuum, and spit balls behind the bathroom door! Couldn't wait to get my small kids home! Being part of the Carousel Group I thought this place would be much cleaner than it was. Not at all what we expected.

  • Stayed: August 2013, traveled with family
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Thank 1CrazyMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 1, 2013

Dear valued guest, we apologize for your complaints and ask you offer us another opportunity to earn your business back. We work hard to upgrade and expand upon the hotel, our rooms, our staff and our amenity package. If you would have mentioned these issues to a member of our friendly staff then we would have been more than happy to accommodate you with a different room. The issues described in your review are not that of our quality standards. Thanks again for your business, we hope to provide you and your family a superior guest experience in the future.

Sincerely
The Friendly Carousel Group Management

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Reviewed September 6, 2013

I stayed here for one night in August 2013. I booked 2 rooms and asked for 2 rooms together and they accommodated the request. Both rooms were pretty clean. There were some stains on one of the blankets but we didn't use it anyway. The bathroom was pretty clean. One of the rooms was on the side of Coastal Highway. We were on the 4th floor and we didn't think it was noisy at all.

It was a cloudy day and pretty windy so we didn't go down to the pool.

I went to get ice at night and didn't bring the bucket. The attendant was nice. He took 2 bags and put the ice in the bags without any hassle. He just mentioned that there are buckets in the room and asked me to bring the bucket next time.

Overall, I think this hotel is a decent value.

  • Stayed: August 2013, traveled with family
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Thank Punkoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 1, 2013

Dear valued guest, thanks for taking the time to review us on Trip Advisor. We work hard to make sure you are getting the best value in Ocean City. The Carousel Group has managed this hotel for 2 years and have found guests are loving their experience with us. Thanks again for your review, we hope to have you again as our guest in beautiful uptown Ocean City!

Sincerely
The Friendly Carousel Group Management

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Reviewed September 2, 2013 via mobile

This place is awful. I can't believe we paid $250 for one night here. We got a last minute room and were shocked based on the reviews. The pool is tiny and directly on the 8 lane coastal highway. Our room was #207, on the street so facing coastal highway which was soo loud and the balcony is so narrow two people can not pass each other. Inside the room was big, beds were OK but bathroom awful. Hilarious that they have upgraded sinks but the tub/shower are all rusted out and the faucets come out of the wall. Avoid!

  • Stayed: August 2013
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1  Thank lawa306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this reviewResponded October 1, 2013

Dear valued guest, we are sorry your stay was not as excellent as we would have hoped. The photos of our hotel and pool are directly on the website and portrayed exactly as they appear in person. The price for the room is a great deal considering all the amenities which are included in the Carousel Group Vacation Package. We work hard to make sure your vacation is a pleasant one, and we upgrade our rooms and amenities every year. Our rates are typically never as much as you state in your review and fluctuate with the local market. We always offer competitive rates and a superior guest experience. Thanks again for being our guest.

Sincerely
The Friendly Carousel Group Management

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Additional Information about Coastal Palms Inn & Suites

Address: 12004 Coastal Hwy, Ocean City, MD 21842-4701
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 104 Hotels in Ocean City
Price Range: $75 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coastal Palms Inn & Suites 3*
Number of rooms: 95
Official Description (provided by the hotel):
Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more   less 
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