I booked the hotel about 2 months ago through Expedia because it was a pet friendly hotel. I called the hotel to see if we could check in early, but found out we did not have a pet friendly ROOM. Apparently they only have 6 rooms and they don't release them to Expedia so we have no place to stay! But the worse part of it was the Carousel reservation staffs attitude because I used a "third party vendor" to book the room, "I should have called the hotel directly to book a pet friendly room" What???? How would I have known that? The CAROUSEL reservation staff person was a total jerk! He had obviously dealt with this problem "all the time"! How in the world was I supposed to know this? He was totally indignant! He told me to call "Expedia" as if it was a bad word, to cancel my reservation!
To the manager of Carousel reservation department:
I run my own business and if I ever talked to my customers with the attitude that I received from your staff, I wouldn't have a business! Here is an idea go read the book about how the Ritz handles the customer experience, your might actually learn something!
- Official Description (provided by the hotel):
- Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Expedia, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Coastal Palms Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.