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“Great Experience!”

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Coastal Palms Inn & Suites
Ranked #70 of 103 Hotels in Ocean City
Westminster, MD
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Experience!”
Reviewed September 24, 2012

A friend and I booked this last minute - and got a beautiful 2 room ocean view corner suite on the top level with views from 2 different sides and a great balcony.The carpet looked new and it was very clean with nice decor. The room was $113 per night - less than what other hotels were going for. The beach is just steps away. They let us use beach chairs for no charge too. Overall really great!! The restaurant downstairs had yummy crab cakes too!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hellacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks so much for your great review! The price of our room are definitely at a lower price point than our competition, and you get all the benefits of staying at a Carousel Group hotel property! We are glad you could take advantage of our free beach chair program - good for anyone who stays at a Carousel Group Property. Our carpets are new and the rooms have all been renovated as of May, 2012. Thanks again for being our guest, we can't wait to have you again next time!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Baltimore, Maryland
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

Nice hotel, very clean, wonderful people in the front office. Comfortable beds, clean bathroom. We had a suite and it was nice with a livingroom and the bedroom and 2 flat screen televisions. Microwave and refrigerator. Loved the no tolerance policy on loudness that had to be signed at check in.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GRAMWatkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks so much for the great review! Our rooms are clean and cozy at a price which can't be beat. You certainly made a great choice when staying in Ocean City! We aim to keep our guests happy and keep some money in your wallet to enjoy while on vacation. Thanks again for being our guest, we can't wait to have you again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

We usually stay at the Carousel, but that was not possible this year due to finances, so we decided to book one of their newly-acquired properties, Coastal Palms. The location is great - only a short walk to the beach (you do not have to cross any major streets), convenience and drug stores, restaurants, fast food and even one of those souvenir photo places. The room was clean and had enough space for our family of 6. The microwave and larger mini-fridge made it possible for us to cook in a couple of times to save money. We could have even brought our dog if we wanted to! The mattresses were SUPER comfy, and I rarely ever say that b/c I'm pretty picky about my mattresses. The staff was friendly and helpful, and the two free beach chair rentals were great. There is an outdoor hose to wash the sand off of you when you come back from the beach. My only complaints were that parking got a little tight on Saturday night in the small parking lot, and whereas you are welcome to use the Carousel's facilities, that does not include their indoor pool. But we would definitely stay there again!

  • Stayed August 2012, traveled with family
    • Value
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    • Service
Helpful?
3 Thank TwinsX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks for the great review! If you can afford Oceanfront stay at the Carousel, if you want a great room just steps from the beach, then definitely stay at Coastal Palms. Our mattresses are not brand new, but they are pretty close! The rooms have been recently renovated with many new features such as carpet, drapes, paint, and bathrooms. Our staff is some of the best in Ocean City, and we aim to keep it that way. Thanks again for all your kind words, we hope to see you again in the future!
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Harrisburg, Pennsylvania
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2012

Stayed mid September 2012. After reading other reviews, first things first: It was a GREAT choice for the money I spent: $200 for 3 nights mid week. Yes, the place is a 2 star-ish, and it could use minor fixes here and there. But i found no issues with the furniture, bathroom, staff, pool(small), ect. The main things to consider: it is directly on Coastal Highway, as are many other hotels, so it MAY BE LOUD, we turned on the fan/AC at night to help drown it out; The location is GREAT for the beach, 2 minutes away tops, but its a ways to get downtown, maybe a 15-20 minute drive dependant on traffic; but there are lots of places to eat nearby, the staff was great, housekeeping was great, and overall a great deal for my family!

Room Tip: Choose a room higher up for a better view, a room not directly on Coastal Highway for a better sleep...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Family_Of_Three_PA7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks for choosing The Coastal Palms as you vacation accommodations. Many people don't know about how great uptown Ocean City can really be. We are close to many attractions, Northside Park, Fenwick attractions and restaurants and best of all; we are only 2 blocks from the Carousel! You definitely cannot beat the price, especially with the nice rooms we offer! Thanks again for the great review, we cannot wait to have you as our guest again!
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Collingwood, Canada
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2012

We had a great time at Coastal Palms in Ocean City, Maryland. The staff was exceptional, the rooms were clean, large and smelt good. Just a few steps to the ocean, walking distance to restaurants and the public transit was right there and easy to use. The front desk people were friendly, courteous and helpful. There was a great balcony to sit on and enjoy the evenings.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 8Michelle8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks for the great review! We think our staff is pretty great too! If you like nice rooms, friendly staff at an affordable price you may want to visit us again! Thanks again for being our guest, we can't wait to have you again next time.
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Pennsylvania
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 3, 2012

Stayed August 19-25 with my husband and two teenagers. This was a very reasonably priced room with 2 queen beds and a pull out couch. The room had a mini fridge, microwave, coffee pot and hairdryer. Check in was quick and pleasant. Our room had a private balcony with a couple chairs and a table to relax and look at the ocean. The room was a good size and the housekeeping ok. There was a food lion, cvs, dunkin donuts, mcd's and mini mart in walking distance. I priced many of the other hotels and found this one fit the budget and was more than adequate for a comfortable night sleep close to the beach and a short drive to everything else.

Room Tip: Some rooms have an ocean view, although not completely unobstructed. If you like to look out in the...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrubba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 27, 2012
Dear valued guest, thanks so much for the great review and thanks for choosing Coastal Palms as your family vacation destination! We have worked hard to give you the vacation you deserve at an affordable price. Thanks again for being our guest, we can't wait to have you again in the future!
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Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 2, 2012

We couldn't wait to leave. The bathroom was filthy, I do have the photos to prove it. Generally the place does not look clean. Make no mistake, this is not an inn and there are no "suites" in the true sense of the word. This is a motel. The "pool" which is tiny, is on the highway side so it's hardly inviting. This place is ok for families with kids on a serious budget but bring flip flops for the bathroom, you do not want children's feet on the dirty floor or the dirty bathtub. Our toilet had a crack in the bowl. The elevators are filthy with dead bugs trapped in the ceiling lighting. We had a very old microwave on top of the fridge. A TV glued to the top of the bureau. There are 2 wall lights - one by the bed and one over the couch which we did not sit on because it was dirty. That it the only lighting in the room. No table lamps, no other forms of lighting. There are no safes in the room so we didn't let anybody in the room until we left - which turned out to be the smart choice. Overall it was very depressing and we wound up leaving early just to get out of the grungy dinginess of the room. We will never go back. Also, don't leave anything behind because if you call to try to get it back you will be switched around and never wind up getting your belongings back. Finder's keepers losers weepers at this motel. If I can say anything positive, there is a great restaurant right on the corner - the Crabcake Factory - we had two excellent meals there. Even at the price it's not worth it. Save your money and find somewhere cleaner. There are plenty of other options.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ellaguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, September 11, 2012
Dear valued customer, thank you for being our guest and thank you for the review. Our rooms and bathrooms are cleaned daily by our friendly housekeeping staff. The traditional definition of a suite is: "A connected series of rooms to be used together". The difference between our suites and rooms is an additional room with a pullout sleep sofa, coffee table, separate vanity and flat screen LCD TV. Our suites would not traditionally be referred to as a hotel room, since they are a series of rooms and contain additional amenities which are not usually found in traditional hotel rooms.

The views of our rooms are posted on the website and we do not charge oceanview rates for our suites, even though half of our suites do have a clear view of the ocean.

We have not advertised safes in the rooms nor have we ever once had a complaint about missing items from any of our customers. We have a dedicated security staff who logs all lost and found items and keeps them on file in case we receive a call from one of our previous valued guests. It is quite common for our staff not only to ship any lost items, but we do it for free as a courtesy to our guests.

Your staff review seems a bit presumptuous since you never had any members of our staff enter the room, nor mentioned you had lost any items. Thanks again for your review, we hope your next stay in beautiful Ocean City, MD exceeds expectations.
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Additional Information about Coastal Palms Inn & Suites

Property: Coastal Palms Inn & Suites
Address: 12004 Coastal Hwy, Ocean City, MD 21842-4701
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #70 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Coastal Palms Inn & Suites 3*
Number of rooms: 95
Official Description (provided by the hotel):
Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more   less 
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