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“Average hotel. Not sure why it was rated so high.” 3 of 5 bubbles
Review of Coastal Palms Inn & Suites

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Coastal Palms Inn & Suites
Ranked #67 of 103 Hotels in Ocean City
Baltimore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Average hotel. Not sure why it was rated so high.”
3 of 5 bubbles Reviewed June 27, 2012

Just an average hotel. About the same quality as the carousel rooms without all the extras (pool, gym, ect.). Not sure where the 5-star reviews came from - staff i guess?

DON'T get ocean front. such a waste! there are a bunch of buidlings between the hotel and the beach, so you won't see anything. Plus the non-ocean front rooms basically have the same view - the hotel is L shaped, and they are on the side.

Pros:Cheap. Decently clean. close to beach. balcony (not mentioned on website). kind of recenlty rennovated - new paint, beds, bathroom countertop. reasonable service.

Cons: Lighting is poor. plumbing is old and shody - toilet didn't work properly/ showers went hot-cold-hot-cold. Cable went out for a day - forgot to pay your cable bill? not many channels. Ocean-front can't see ocean. Non-smoking room smelled like smoke. no dvd player. can hear through walls.

might stay there again if our usual place is booked up and the price is low.

Room Tip: 2nd floor balconys feel like they are in the parking lot. Choose a higher room. Don't get ocean...
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AnonymousBaltimore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Coastal Palms Inn & Suites, responded to this review, July 1, 2012
Thank you for being a valued Carousel Group customer. We are sorry you feel as though expectations have not been exceeded, but maybe we can shed some light on a few of your concerns.

The Coastal Palms is a sister hotel of the Carousel priced at a fraction of the cost(which is especially good considering the quality of the room and location). The price varies widely from the Carousel rooms due to the fact that one cannot use all the amenities of the Carousel. The good news is that the Coastal Palms is a short 2 block walk and customers can still use amenities such as the Skating Rink, Game Room, Oceanfront Restaurant, Moon Bounce, Pirate Ship, Camp Carousel, Family Photo Night, our Patio Bar and Grill - with Live entertainment every night during the Summer, Bistro and more. We do believe our success is based on the fact that we are below the standard price point for this caliber hotel.

No where have we advertised Oceanfront rooms or sell oceanfront rooms. We have oceanview rooms which are labelled accordingly because they are not directly on the ocean. Additionally we offer the upgraded oceanview at a price not much higher than standard view. We only label the top floors as oceanview. One could still get a standard view room, at the standard room price, and still be able to see the ocean - at no extra cost.

The lighting is an issue that is being addressed. We have ordered new lamps and they should be installed soon.

The cable outage was unfortunate but did happen city-wide. It was an issue that we had absolutely no control over, but it was resolved as soon as Comcast fixed the issue in the city.

Thanks again for your continued business, and thanks again for being a Carousel Group valued guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Maryland
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed June 17, 2012

I was looking for a hotel a few daya before memorial day. I had never heard of this hotel, but i decided to give it a try. Check in was super easy and they let us check in 2 hours early. When we got to our room(oceanview), i was amazed!! It was beautiful and everything had exceeded my expectations! Food lion is across the street and there are plenty of stores around. I cant say enough good things about this hotel!! Keep up the excellent work, we will return.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Coastal Palms Inn & Suites, responded to this review, July 1, 2012
Thank you so much for being a valued customer. The reason you have never heard of us is because we just opened up this summer for our grand opening. Positive reviews like yours make our jobs that much more rewarding! We work hard to make sure we exceed expectations from check in to check out. Thanks so much for all your kind words, we can't wait to have you as our guest again!

Thank you for your business, thank you for being a valued guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 12, 2012

The rooms were very clean. On our trip we went to Atlantic City and then Ocean city... these rooms were at a third of the cost, 100% more clean and quieter. Super close to the beach and they loan you two free Beach chairs. At about 10 min. Drive to the boardwalk it is close by without the uncomfortable noise levels of the younger party goers. They enforce a no smoking, party, and loud noise policy so this place is very family friendly and great for folks who like peace and quiet. Finally the employees are super friendly and I was always treated with a smile and a cheerful attitude. A must stay place.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Ghan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Coastal Palms Inn & Suites, responded to this review, July 1, 2012
Thank you so much for being our guest! We hope we made a great first impression. Your review emphasized everything we have been striving for, so thank you! We hope you choose Coastal Palms for your next peaceful vacation.

Thanks so much for being our guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 5, 2012

My wife received an e-mail for a special at the Coastal Palms Inn & Suites, but we needed to act "Now". So I was a little skeptical that we would find a nice place down at the Ocean a weekend after Memorial day but the price was too good to not try and take advantage of the deal. We stayed from a Friday night to a Monday Morning and the entire trip was a pleasant, shocking, surprise. The Hotel was very well taken care of and I am just repeating other reviews about the staff ( Very Friendly, and helpful). You are within about 100 yards of the beach and the fridge and microwave are perfect for the room. As others had also said the rooms had been renovated and were in pretty good shape. Overall my family would stay there again, and we were pleasantly surprised and happy that we decided to take the "act now deal" that came to my wife through an internet ad.

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Oriolesfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Coastal Palms Inn & Suites, responded to this review, July 1, 2012
Thanks for the positive review and thank you so much for being our guest! We weren't kidding, you really did need to "Act Now" because we sold out of all our rooms that weekend. Since it's our Grand Opening Season were trying to get the word out with some great rates. Stay tuned, we run some really great specials, even in the off season! Sign up on our website to stay informed.

Thanks again for being our guest and thanks for the great review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 2, 2012

this was my frist time staying in this hotel, we had a great time and i have to say the staff was very polite. the rooms were very clean and the location was great. my family and i were very pleased, we will definetly come back, thanks

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank LILLY582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, June 5, 2012
Were so glad you had a great weekend trip. You certainly had some beautiful weather! We have worked really hard to get this hotel up and running for the 2012 summer season and its always nice to hear positive feedback from the people who matter the most - our customers. Thanks again for being our guest, we can't wait to have you back again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed May 31, 2012

This was my first time staying at this hotel, I usually stay at the Carousel which I absolutely love! I made the mistake us staying at this hotel and I truly regret it. When we attempted to check in at 4:14pm I was informed that they were very busy because of the holiday weekend (Memorial Day) and that our room was not ready yet. So after about 40 minutes they called me to let me know the room was ready. Within 2 hours of checking in and walking to the beach, we decided to take a drive down to the boardwalk when to my suprise and horror someone had side swiped my truck and left a big dent, but no one saw anything or heard anything and when I asked if they had security cameras they stated that the hotel had just reopened less than a month ago and they have not had a chance to install security cameras. They did call the police for us but that was the extent of it. Never once checked back with us to see how we made out. Never ever, ever stay here, if you do, don't park on their parking lot. Hopefully they will install cameras in the near future, but I will never return to find out.

  • Stayed May 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank SNGLEMOMOF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, June 5, 2012
Dear concerned customer, we are truly sorry your room was not available at the designated check in time. It was one of our first weekends open and are working hard to make sure this never happens again.

We can't tell you how disappointed we are in the integrity of the person who did not try to contact you about your truck. We are also disappointed that this reflects poorly on the Coastal Palms. Parking lots are almost always "park at own risk" where the liability lies with the driver. We do have nightly security on the premises to deter and handle accidents and claims. In all honesty this could have happened anywhere and we did notify the proper authorities. Our apologies once again on the damage to your vehicle, we can't stress how disappointed we are in the reflection this has on our staff and management and hope your insurance could cover the damages. Thanks again for your business, we hope your next stay in Ocean City is a positive one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ocean City hotels

Triangle, Virginia, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 30, 2012

We had a great stay! The suites were newely renovated and were very nice. The location was great, close to everything and a great view from our room. The pool was nice also! The Staff was wonderful and the Manager was amazing! He even printed a menu to a restaurant for me ;) Thanks again, I would love to come back!!

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank PamelaFamiglietti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Coastal Palms Inn & Suites, responded to this review, June 5, 2012
Dear valued customer, thanks so much for staying with our newly renovated property. Your kind words make our jobs so much more rewarding! Its customers like you who make us want to go the extra mile for customer satisfaction. Thanks again for being our guest, we can't wait to have you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coastal Palms Inn & Suites

Property: Coastal Palms Inn & Suites
Address: 12004 Coastal Hwy, Ocean City, MD 21842-4701
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coastal Palms Inn & Suites 3*
Number of rooms: 95
Official Description (provided by the hotel):
Coastal Palms is a family friendly hotel situated in peaceful North Ocean City. Located near many local attractions, you won't have trouble finding entertainment for the whole family. At Coastal Palms you will experience quality, comfort, a personable staff, moderate room rates, and an overall friendly experience. Just steps from the beach, you can relax and unwind with the vacation you and your family deserves. ... more   less 
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