My family and I recently visited Cayman Suites. I was very, very disappointed. Before I list my disappointments, I will say that I did like the actual layout of the room. You walked into a little living area with a sofa, a little table and two chairs. Then there was a little dining table with two chairs and the kitchenette with a microwave, mini-refrigerator and dishware for four. Then you walked into a separate bedroom with two double beds off of the balcony. So, the layout of the room was nice.
We checked in on a Friday around 3:30pm. We went to the room I noticed right away that for the amount of money spent the room is barely updated. The walls were dirty. Then the toilet seat looked as if someone used it to put out cigarettes. It appeared to have cigarette burns on it. Then I proceeded to go out onto the balcony and couldn't open the balcony door. So I called the front desk and they did send someone up right away. He pretty much told me to push the glass on the door while sliding. What kind of mess is that? Then I noticed while finally able to get to the balcony that the vent cover to the a/c unit was practically falling off so he replaced that. Then I decided to take a shower and relax a bit after my long trip and the shower made a horrible screeching noise. So I called the front desk again and they had to actually replace the shower head. Then the toilet ran all night. I complained about that also but they were unable to fix it.
Now to the bed....the mattress was hard as concrete!!!!! The sheets were dirty and had to be changed. I had to sleep on this rock hard mattress for three nights and for three nights I didn't get a restful night of sleep.
For the money, Cayman needs to do a whole lot better. They need to renovate the rooms. They need to upgrade the bathrooms. And they definitely need to invest in more comfortable mattresses.
Sorry to say that I will never stay at Cayman again.
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- Also Known As:
- Cayman Hotel Ocean City
- Cayman Ocean City