Thank you very much for the positive review! My team and I are always eager to ensure our guests enjoy themselves and we make whatever efforts we can to provide great customer service. We're so glad you and your guests were able to enjoy the property, the location and the nearby businesses. It was our pleasure to have you over the holiday weekend and we hope you will choose Ocean High again in the near future. Many thanks, again, for your kind words!

Thank you for your review. We strive to ensure that every guest enjoys their stay and we address any issues they may have immediately but unfortunately none of these issues were brought to my attention during your stay. I can assure you that the toilets have been fixed as there was a flooring issue we were unaware of at the time of your arrival and the torn carpet has been replaced. I will look into the other issues you mentioned as soon as the current guests check out so we can tend to them before another guest arrives. We value your comments and feedback regarding the condition of the units as we are unable to determine some of the problem areas without them. We hope you will return to Ocean High to enjoy the great water view from the 3BR/3BA unit, the location of the property and the good service you mentioned.

Thank you for your review. I'd like to take this opportunity to address the issues you mentioned and explain each one in detail. The lock on the lockbox was in good and working order at 7pm when the envelopes were placed inside for all of guests still needing to arrive and check in such as yourselves. Unfortunately at no point was it brought to the attention of the after-hours emergency service that the lock had been broken. It was discovered by our staff at 9am on Saturday morning and was replaced immediately. Mattress replacements for the entire property took place on April 4th and that is the actual reason mattresses were found on our property upon your arrival. This is a procedure that electively takes place here at Ocean High on a regular schedule in order to make efforts to provide clean and comfortable mattresses for our owners/guests. The mattresses were placed on the curbside in order to be picked up for the Ocean City spring clean-up of bulk items scheduled for Aril 7th and 8th. There was no electrical issue with unit 11 when it was cleaned and inspected earlier on Friday. An electrical specialist was called to our property to address the issue you mentioned and it has been determined that it is a matter that can only be resolved by Delmarva Power who is currently at the property. It is not an issue that was caused by any negligence on our behalf and it could not been avoided in any way. The pool entry door was damaged significantly by the 4th Nor'easter our area experienced recently and it was inspected by the State of Maryland on April 5th to ensure we were in compliance with the law and would not be forced to close the pool down. We are scheduled to have the replacement door installed in the next week or so. Our maintenance employee was prepared to assist in moving you to another unit just a few doors down as soon as he realized he could not resolve the electrical issue as we are always willing to do what we can to ensure you enjoy your stay at Ocean High.