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“This is a must stay.”
5 of 5 bubbles Review of Grand Hotel & Spa

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Grand Hotel & Spa
Ranked #16 of 103 Hotels in Ocean City
Fredericksburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“This is a must stay.”
5 of 5 bubbles Reviewed May 19, 2014

I went to check in this afternoon and there was a problem with my reservation. Ty was very helpful and very professional throughout this experience and was able to take charge of the situation. If it wasn't for him, I would have probably taken my money elsewhere. I am looking forward to coming back if this is the service that I can expect to receive.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pheberlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 24, 2014
Amazing review, thank you so much for such lovely feedback! We always look to celebrate our guests’ special occasions and we are delighted that everything worked out so well on your visit. It is indeed a pleasure to read your review and learn that the team went the extra mile to make your stay here not only comfortable but unforgettable. Thank you very much for your kind comments about the services, amenities and staff at The Grand. We are extremely happy to read that you found our hotel clean and well appointed. Thanks again for everything we hope to see you again.
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2,897 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
Date | Rating
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English first
Piscataway, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 15, 2014

My husband took me to OC for my birthday and we stayed at this hotel for 2 nights over Mother's Day weekend. I was very pleasantly surprised. The rooms are nicely appointed, the service was excellent, and it sits right on the boardwalk. April at the front desk was wonderful. My husband had reserved an ocean front King jacuzzi room on the top floor. We were given a very nice room at the end of the hall, but it was more of an ocean view than ocean front. In less than 10 minutes after requesting a different room, April met us in the 12th floor hallway to show us a new room. The view was wonderful. In addition to the ocean, we could also see some of the city. the city lights were beautiful at night. This hotel has a bar and a 24 hour coffee/bakery shop, The Mother's Day brunch in their restaurant was very good and nicely priced and $14.99 pp. I would love to stay here again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LMot33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 24, 2014
Congratulations on discovering us at The Grand. We think we are Ocean City best kept secret and it’s great to see that you think as we do! Glad you enjoyed your stay with us and we appreciate you taking the time to write a review. Also we thank you for raising both the positive and constructive comments; we will ensure we use your comments to improve areas. We are always looking for ways to improve, and finding more ways to make our customers happy. Thanks again for all the kind comments and we hope to see you in the near future.
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Silver Spring, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 13, 2014

We stayed for one night over Mother's Day weekend on a Groupon. I'm discerning in my hotel tastes and was somewhat nervous about what we'd find, but the Grand Hotel exceeded my expectations. Our room was clean and well-appointed (bathrooms were clean and included nice toiletries, the beds were well made and comfortable, plenty of fluffy towels), the staff was courteous, and the location was lovely - beautiful views from the room and a nice location on the boardwalk (on the "quiet" end). We had our two young children with us, and they had a blast. The hotel is older, but overall the furnishings appear to have been maintained, and it is older "charming" rather than older "run down." I would recommend the hotel, and would likely stay again. A few things that could be improved upon: (1) while the balconies are spacious, there is little privacy - some frosted plexiglass between the balconies would be nice, (2) there is no mechanism for renting movies, and that would have been nice to do with the kids to help them wind down from the boardwalk - we were at the whim of the standard basic cable channels, and (3) because it was mother's day, there was no room service for breakfast (because the hotel was funneling people to the buffet - which was nice, but I would have preferred breakfast in bed on Mother's Day). Also, the pool was closed - it was unclear if it was seasonal or due to maintenance - I think that with the weather as warm as it was, it would have been nice to have the option to swim outside.

Room Tip: Ask for a room on the higher floors for the best view (7th floor and above).
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmcqp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wildwood, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 12, 2014

Never having been to OC before, we did not know what to expect. We were pleased with the front desk personnel (Ty and Robert) who let us change to a room with better view. When hotel work on a lower floor woke us up, were upgraded without hesitation by April, who was a blast. You just can't beat the location and the view, and our room was a long walk over pleasant carpeting from balcony to bathroom. Groupon brought their deal to our online attention right when we were struggling with where to spend a week. The beachwork being done was a noisy business in the early AM, but we survived, and would do it again.

Room Tip: Look for rooms ending in 09, 10, 11 for bestview
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cleooneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 24, 2014
I would like to thank you for taking the time to share your experience of The Grand on TripAdvisor. It is always a pleasure to hear from our guests that have great experiences with us here. We would like to personally thank you for being so understanding of the work is done in the hotel, and we were so glad to hear that you enjoyed your stay in amazing ocean front rooms, the views from those rooms are some of the best in the city. For all the comments regarding the staff there nothing better than praise for your customer service skills and I will be sure to pass on the kind words. Thanks again and we look forward to seeing you next time you visit the beach.
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Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 12, 2014

I stayed at this hotel with a very large golf group from 4/27/2014 til 5/1/2014. The Hotel was clean, cozy and worth the rate plus the Ocean view was great. My only problem was the first two nights we where in the bar the night Manager was a little rude with us and closed up around 11 both nights. When I ask him why are you closing up early because there where about 16 or more of us his reply was we had to get ready for the weekend. Meanwhile this was Sunday and Monday. Guess he didnt like making the bar money... Tuesday night and Wednesday night was alot better with the bartender Sara or Sasha I believe. Not only did she stay open til 2am and make good money for the bar but was super friendly..

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 24, 2014
Many thanks for taking the time to write a review of our hotel and we thank you for raising both the positive and constructive comments, we will ensure we use your comments to improve areas which may be letting us or our guests down. I am disheartened to learn that we did not attain our usual high level of service that is embedded in our standards and culture. Thanks again and we look forward to seeing on your next golf outing to Ocean City.
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Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 9, 2014 via mobile

We spent 5 days at the hotel. We were on the 11 th floor and had gorgeous ocean views. We brought our daughter and the room was spacious which was nice with having her with us. I have read some reviews about peeling wallpaper, etc. and there is some of that but I cant stand a dirty hotel room and felt that ours was very clean. It is a nice location. Staff was friendly for the most part. We would stay here again.

Stayed April 2014, traveled with family
Helpful?
2 Thank Kimberly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 10, 2014
Congratulations on the recent marriage! Amazing review, thank you so much for such lovely feedback! We always look to celebrate our guests’ special occasions and we are delighted that everything worked out so well on your visit. We are always striving to improve our hospitality and service and we appreciate your kind words about the hotel. I will be sharing your comments about your room cleanliness with our Executive Housekeeper – our entire housekeeping team works very hard to ensure high standards of cleanliness and feedback from guests recognizing this is always appreciated. Once again, thank you for your comments and we look forward to hosting you again on your next stay in Ocean City.
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Milnesville
Level Contributor
139 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

They take care of all your needs under one roof. Great location .. Ocean View from any room on Ocean side because of the unique Curve to that side of the Hotel. This is our Favorite place to stay. We have been going to Ocean City, Maryland on vacations & for our Anniversary Weekends for 30 years, & we always go back to The Grand Hotel. We even stayed at the Stowaway before it was "The Stowaway Grand Hotel" now they just call it "Grand Hotel & Spa" We watched as they knocked down the "Stowaway" & built a New hotel, complete with a parking garage. We love it & will return every year for our anniversary.

Room Tip: ask for Ocean View .. Each room on ocean side has a balcony that you can see the beach from
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, Front Office Manager at Grand Hotel & Spa, responded to this review, May 10, 2014
Congratulations on your anniversary! We are flattered that you chose the Grand Hotel as the home base for your celebration and that you enjoyed your room. What a wonderful review! It truly was a pleasure for us to read your review and we feel as if you summed up our property perfectly. We can’t thank you enough for your loyal patronage and kind recommendation of The Grand Hotel. Congratulation again and we look forward to see you guys again next year for your anniversary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel & Spa

Property: Grand Hotel & Spa
Address: 2100 Baltimore Avenue, Ocean City, MD 21842-3534
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Hotel & Spa 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Grand Hotel And Spa
Grand Hotel Ocean City Md
Grand Ocean City
The Stowaway Grand Hotel

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