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“Great hotel with very friendly staff”

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Holiday Inn Hotel & Suites Ocean City
Ranked #9 of 103 Hotels in Ocean City
Certificate of Excellence
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel with very friendly staff”
Reviewed July 30, 2014

I have stayed at the Holiday Inn on Atlantic Ave for the past two years. The staff remembered us from last year and treated us as family. Our experience was top notch from the moment we walked in. Upon arrival we were greeted by egger bellboys, fresh fruit at the front desk (which is provided daily), and were poolside, with delicious summer cocktails, about an half hour later. The hotel, and our room, were very clean and well maintained. Our room was extremely spacious making it comfortable. There was a full kitchen, with dishwasher, so we did not feel the need to go out every meal. One evening we had dinner at the inside restaurants and it was delicious! The hotel is perfectly positioned on the boardwalk. It is not directly above or next to all the entertainment, yet close enough so we could easily walk or jump on the tram. The Holiday Inn is a great place and I would recommend it to anyone.

Room Tip: The ocean view rooms are amazing. You can sit outside and watch the dolphins, parasails and beach a...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank Holly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (293)
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English first
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2014

We go to OC every Summer, and this will always be our hotel of choice. The staff is top-notch and the location is the best at the beach. The hotel is still very new even though it is 14 years old. Try dinner inside at the Coral Reef...it's a hidden gem. A+ Hotel for sure!

Room Tip: Make sure you get oceanfront for best experience.
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  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newfoundland, New Jersey, United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 29, 2014

I stayed at the Holiday Inn with my husband in July. The room was clean, and housekeeping came early each day. The staff was friendly and helpful. We had an issue with the WIFI connection, and someone actually came to our room to help. The ocean view was awesome! You are literally steps away from the beach, and right on the boardwalk. I would definitely return. The pool was nice. The food at the restaurant was good. It was a very nice stay. We were able to check in early too.

Room Tip: The ocean view made the room a million times better!
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 3 Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 24, 2014

I stayed at the Holiday Inn with 4 adults, a teenager, and a baby in one of their suites. The suite was nice but a little tight for that many people. We arrived a little early but the room was ready and we actually had a choice of what floor we wanted to be on. The front desk staff was super friendly and accommodating!

The rooms were standard...nothing over the top. They were very clean and there was no scary mold in the bathroom! The location is great, you can't beat being right on the board walk. You are far enough away from all the amusements at the end of the board walk so noise isn't an issue but, you are close enough to be able to walk down there and enjoy them for the evening.

The pool was great! They have a kiddie pool with slides and water features and they also have an adult pool were the bar is located. The service at the bar was great and the staff was fantastic!

The only negative I have is that the restaurant in the hotel isn't the greatest. They seemed to be under staffed. We waited over a half hour to be seated in a restaurant that wasn't even half full. The food was okay but there are much better places to eat outside of the hotel.

The beach was great, the hotel was great, and I would recommend the Holiday Inn to anyone looking for a good place to stay in Ocean City Maryland.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 18, 2014

Two adults and 3 children. Overall good stay at this hotel over the Memorial Day weekend. Would stay here again. Would love to get a better nightly rate. The front desk clerks were helpful and friendly. We checked in a bit early. Housekeeping was good. Café serves decent food. Only thing I did not care for (and it's a small thing) is the shower. Much prefer a standard rather than a rain head sticking out the ceiling.

Room Tip: Higher floor better view. Side room gave us partial ocean and partial bay view.
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  • Stayed May 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Latrobe, Pennsylvania
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 18, 2014

I was there for a week and I loved my stay! I was there with friends and their family and we all stayed in a suite that was so nice, clean and roomy for all 6 of us! The staff was friendly and helpful and we couldn't have ask for a better week or better hotel! Good Job Holiday Inn...Keep up the good work!

Room Tip: We had a corner room which was large and spacious! Beautiful!
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level 5 Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 16, 2014

The staff was all very good, (check-in/out, housekeeping, pool bar) as always, since we have stayed at this property about 8 times, and this time we booked 2 suites, which was very costly at this time of year.

Holiday Inn NEEDS to put some dollars into properly maintaining this hotel. The outside is fine and the hallways recently had new carpets, but the hotel is about 12 years old and is in NEED OF UPDATING/MAINTAINING!!!

For example-the grout on the tile in the kitchen in room 317 was dirty-it either needs a more thorough cleaning or replacement. The carpet is old looking and the cabinets in the kitchen do not all close properly. The bathroom vanity needs new sealing between the counter and side panel and the sheer curtain to the patio was stained. Some of the patio chairs had majorly chipped paint.

The non-stick pans provided in the kitchen area were very scratched and the handles are loose-they need replacement and the side of the fridge was dented and rusted. The electric oven burners are on a slant that makes cooking very difficult.

We love coming to OC and have great memories here as our kids are growing up, but the Holiday Inn really needs to pay attention to basic maintenance and upkeep in the guest rooms specifically so they don't take that down-hill slide.

I did mention these things to the staff upon checkout, and the person did say they replaced the pull out couches in the room and the hallway carpets, but that's simply not enough.

We'd love to return, but for the prices charged, the room condition really is in need of improvement, I hope that happens.

Room Tip: The higher the floor the better view and quieter.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kids3dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Ocean City, responded to this review, August 1, 2014
Dear kids3dog,

Thank you for taking the time to share your feedback about your recent stay with us. We always try our best to ensure we meet our guests needs and expectations and on this occasion we apologize for your disappointment with the condition of our facilities. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Ocean City

Property: Holiday Inn Hotel & Suites Ocean City
Address: 1701 Atlantic Ave, Ocean City, MD 21842-6594
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Ocean City
#11 Family Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Ocean City 3*
Number of rooms: 210
Official Description (provided by the hotel):
Luxury all-suite hotel located directly on the beach & boardwalk. Over-sized suites with separate living room, bedroom, and kitchens including residential size dishwasher, range, refrigerator, microwave, and tons of cabinet space filled with dishes, utensils, and cookware. Private balconies overlooking the ocean feature a dining table and chairs for four person. Elegant, large bathrooms with Jacuzzi tubs in every room. Elevated outdoor pool and expansive deck overlooking the beach. Four story atrium with indoor pool, open-air restaurant, fitness center, and game room. Meeting facilities. Guest laundry on every floor, free HBO & Disney channel, complimentary newspaper, coffee and fruit. Video tape players & computer data ports in every room. ... more   less 
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Also Known As:
Holiday Inn Hotels And Suites Ocean City Hotel Ocean City
Ocean City Holiday Inn
Holiday Inn Ocean City Maryland
Holiday Inn Ocean City Md

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