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“Excellent hotel for our group to stay at 4years now.”

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Carousel Resort Hotel & Condominiums
Ranked #37 of 103 Hotels in Ocean City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel for our group to stay at 4years now.”
Reviewed February 26, 2014

I recommend this hotel to anyone who has children first as it is very child friendly and has the ice skating rink, pool, and game room. Our organization has stayed here for cheer competitions 4 years in a row. This is my 2nd year and I would not go anywhere else. They are very accommodating to your needs and all around a great place to stay. They are clean, friendly have everything you could possibly need. The only thing I would change is the oceans rest. There is not a lot of selection on there menu. I did not want to go out and eat so we ate there.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vdambrosio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear valued repeat-guest, thanks for staying loyal to your favorite beachfront resort in OCMD. It's guests like you that make our jobs fun and exciting! We work hard to make sure that your stay is anything but mundane. We hope to see you this Summer for our greatest Summer yet! Thanks again for being our guest, and thanks for the great review!

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (355)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Mount Airy, Maryland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 25, 2014

Great time for my daughter and friend who are both 11. Everyone was great! Girls had so much fun we are going back in 2 weeks again. Ice skating was a hit as well as pool. Hotel staff was friendly and rooms were very clean. In off season not much is open but at the Carousel everything is open. Can't beat the freebies and kids eat breakfast for free. Staff caters to all ages and can't say enough about how safe you feel while staying here.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear valued customer, thanks for choosing to escape the snow with us down here in Ocena City Maryland. We do offer a lot of freebies and we offer even more if you book online. Check out all the great upgrades coming in 2014. Stay tuned for great deals and hot rates for The Summer of 2014! Thanks again for being our guest, we can't wait to see you again!

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 21, 2014

The room was just ok. It did however have a balcony which was nice. It's located right on the beach and on the main drag. There's parking that's included which is a plus. It's a short bus ride to Seacrets which is a really fun place. Just about everything about the hotel was average. If you get a good deal this place is worth it. It tends to be a bit overpriced.

Room Tip: Get a room that faces the ocean. Better view and quieter at night.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank NJMaverick25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear valued guest, thanks for the review! We strive to be the best resort in Ocean City, which is why we offer the most amenities out of any hotel in the area. During the Winter we offer discounted skating to our guests, indoor pool, hot tub, sauna, fitness center, game room and bamboo lounge and restaurant. During the Summer we add a ton of free family entertainment like free ice shows, movies on the beach, tropical lawn parties, family photo night, live bands and more! We challenge you to make your next summer vacation with us and find out why we are anything but ordinary. Thanks again for your business, we look forward to having you again as our guest!

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean City, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 20, 2014

When I walked down the hall to my room the paint is peeling off of the floor. As I unlock the door you can see the drapes in the window are dirty. My child went to put her stuff in the dresser and the top is of the track and the second one has a bottom that is falling out.I called the desks and they sent some on to fix them I put my shampoo in the bathroom and the tub has a nasty brown stain in it. It did get better after housekeeping came to the room. I then took notice to the fact that the chairs are stained and disgusting looking. Then to top it all off there is something spilled by the nightstand that has never been clean and the bedding was crusty and has what seems to be mold on it. House keeping came and cleaned the carpet still waiting for the bedding to be changed and it has been almost three hours. I am totally sceved out by this room however I am stuck here till sunday it is going to be a long weekend so much for relaxation.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
2 Thank maddy1212c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear concerned guest, we do apologize your stay was less than satisfactory. The description of your stay is well below the standard we uphold for our product and we apologize your experience was as described. As a member of management I must personally apologize on behalf of our team, we should have moved you immediately and taken this room out of order. We could have easily amended this issue by upgrading your room to a more comfortable accommodation. We have a strict brand standard to adhere to quality assurance regulations put in place by upper management whom expect the policy be followed in every situation. We assure you this was an isolated incident as ask that you allow us to earn your business back. We thank you for choosing the Carousel, and we certainly hope we are given a chance to make your next stay more enjoyable. Thank you once again, have a wonderful evening.

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ocean City hotels

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2014

Great location, bang for your buck, good family fun inside and out. We enjoy it here in the summer and winter. The staff is helpful, friendly and professional. I love the palm trees, beach and ice rink. Always satisfied!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear valued beach traveler, thank you for making The Carousel your destination during your vacation. We are so happy you enjoy all the hard work we have put in to make your vacation one to remember! If you liked 2013 you are going to LOVE 2014 and all the improvements we have made. Our Theme Nights are better then ever, our tropical lawn is getting an upgrade with fresh lighting, music and a fire pit, family photo night will have a ton of great new props and our live entertainment lineup is going to be the best it's ever been. Get excited for a great new year of fun!

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed February 18, 2014

We spent a night at the Carousel in early Feb. Our daughters (8 and 11) LOVED the pool, skating rink and arcade. Those things alone made the stay great.

I was a bit surprised when I checked in. he receptionist was nice but she gave us a strict warning: We don't want to hear any complaints from other guests about noise, parties, smoking or any other issues. What? I look like about as likely to party as Mother Theresa. I'm assuming they have lots of issues with these things.

The room was basic and showed a lot of wear and tear. There are stains on the carpet. The ceiling looked like it has water damage. The wall heater went from freezing to super-hot all night. The decor was outdated. The beds were rock hard. But all in all it was pretty clean.

We were very pleased with the restaurant. Good variety of items. Everything was well prepared and reasonably priced.

We will most likely go back (only in the off season because of the prices), but only because of the ice rink and indoor pool.

Room Tip: Bay view will just be a view of the parking lot. Ask for ocean view above the 5th floor.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quetzalito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, March 6, 2014
Dear valued guest, thanks so much for the excellent review and for choosing us on your beach vacation! We apologize if the "no party policy" does come off a bit strict, it is standard protocol to inform all of our guests of our policies upon check in. We want to let you know that you were absolutely not singled out in any way.

We have been working hard to upgrade each room and we put lots of time and attention into renovations during the off season. We are excited to show off all our hard work during your next stay.

We do offer the most amenities in Ocean City and urge you to explore our social media and current promotions for excellent deals and information on Ocean City and The Carousel Group as a whole.

Thanks again for being our guest, we cannot wait to have you again in the future.

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glendora, New Jersey
Level Contributor
3 reviews
Reviewed February 11, 2014

The hotel was not what I had expected. I am used to the same old boring hotel with nothing to do, when I walked past the check in counter I was amazed at what I found. An ice skating rink and a small concession stand along with numerous amenities. I loved the fast internet connection as well.

Room Tip: Ask for the ocean front view.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBoyd6563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, February 14, 2014
Dear valued guest, thank you so much for your review! We are always excited to hear from our first time guests, and we do like to make great first impressions! We have a great amenity package in the Winter, but it's not until Summer that our entire amenity package is available. Come back in June, July or August and enjoy a multitude of Theme Nights, Tropical Lawn Parties, Live Entertainment, Oceanfront Dining, Live Ice Shows, Family Photo Night, Movies on the Beach - and the list goes on and on. We can't wait to have you again as our guest, see you next time!

Sincerely
Carousel Group Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carousel Resort Hotel & Condominiums

Property: Carousel Resort Hotel & Condominiums
Address: 11700 Coastal Highway, Ocean City, MD 21842-2506
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Ocean City
#21 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Carousel Resort Hotel & Condominiums 3*
Number of rooms: 340
Official Description (provided by the hotel):
Your family can enjoy a tradition of fun and relaxation at one of Ocean City Maryland's most popular family resorts. Come join us on our famous Ice skating rink or relax in our spacious atrium. Kick back and enjoy our beach patio with live music, exceptional Ocean City cuisine, and sip a frozen cocktail as you lounge beach side. Drop the kids off for ice skating and relax in our indoor pool, hot tub, or sauna. No matter what your expectations are for an ideal family vacation in Ocean City Maryland, Carousel has it all. We are Ocean City Maryland's favorite family resort! ... more   less 
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Also Known As:
Carousel Resort Hotel And Condominiums
Carousel Hotel Ocean City Md
Carousel Hotel Condominiums

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