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“Affordable & Great Experience” 5 of 5 bubbles
Review of Carousel Resort Hotel & Condominiums

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Carousel Resort Hotel & Condominiums
Ranked #33 of 103 Hotels in Ocean City
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Affordable & Great Experience”
5 of 5 bubbles Reviewed December 26, 2013

This was our second year traveling to Ocean City to see the Winterfest of Lights. When we arrived to the hotel, we were immediately checked into our room with no issues. The staff was friendly and even upgraded us to an Oceanview Room. We had several questions during our stay and the staff was always very helpful. We requested a late check out of our room, and the staff gladly advised. We would recommend this hotel to our friends and family. We are excited to stay here again when we go to see the lights in 2014!

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Amber D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 31, 2013
Dear Ocean City beach traveler, thanks for choosing to stay with us for your winter vacation! The beach is great all year round, but for the holidays, it's truly magical. We pride ourselves on our holiday decor for the season and exceptional service, much like the service you received upon check in. Thank you for recommending us to your friends and family, we cannot wait to have you again as our guest in 2014 and many years to come!

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,190 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (343)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Secretary, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

We have stayed many times here & have never had a complaint. The staff is wonderful, the ammenities are perfect for anyone & everyone, and the view of the ocean is spectacular!!! Always come back to the Carousel anytime we can:)

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank trhughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 31, 2013
Dear valued guest, thanks so much for the excellent review! We love to hear positive feedback from all of our guests, it really makes our jobs that much more rewarding to know our guests appreciate us as much as we appreciate them. We do have an excellent view of the ocean and a wonderful amenity package for guests like yourself. Thanks again for choosing us as your Oceanfront destination in beautiful uptown Ocean City MD!

Sincerely
The Carousel Group Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 24, 2013

Took the family to OC for the winterfest of lights. it was a good time. While at the hotel we swam, ice skated and had breakfast at the resturant. It was our second year staying there. Plan on again next year too.

Room Tip: Ocean view has great sights
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jase f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 31, 2013
Dear valued guest, thanks for the great review! December can be a magical time to come visit the beach. Many people don't realize how much there is to do in the off season! We have a lot of great upgrades coming up in 2014 so stay tuned! Thanks again for being our guest!

Sincerely
Carousel Group Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorktown, Virginia
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed December 17, 2013

This is the same hotel that my parents brought me to when I was a kid. 30 years later, and 4 visits in between, it has not evolved, contrary to the managements' efforts. I loved it then, but not so much, now. There are too many places to stay on the beach front. Too many that are niche hotels and cater to your whimsical desires. I can't say stay here if you have the coin for a better place. I know it's seen it's fare share of renewing, but to me, it feels cheap and still requires a classic renovation.

Room Tip: Parking - Bad, Icerink - nice, pool - pretty cool, location - best part!
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  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MaceandMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 18, 2013
Dear valued guest, we are sorry your stay with us last January was not an excellent one. Since last year, when you stayed, we have renovated the ocean-view rooms, added new carpet to the atrium, upgraded the hot tub, family photo night, our oceanfront restaurant and so much more. We hope you give us another opportunity to make your vacation one to remember. We do pride ourselves on having the most amenities in Ocean City and hope your next stay exceeds expectations.

Sincerely
The Carousel Group Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kauai, Hawaii
1 review
1 of 5 bubbles Reviewed December 15, 2013

I am visiting my hometown in Md and decided to take my kids to OC for the weekend and stay at the Carousel. The last time i stayed at this hotel was about 20 years ago and i was super excited to show my kids this property, we live in Hi and they have never seen ice skating, east coast beaches, a boardwalk, stayed in a high rise hotel, etc... in other words this was big exciting trip for them.

Anyway, we arrived around 11pm and checked in. I mentioned to the girl at check in how excited we were and she told me about all the renovations that had been completed so I was really interested to see our room and all the work that had been done. I went back to the car to look for parking and could not find any other than in the hotels garage next door so I dragged my sleeping 2 year old, 6 year old, and luggage by myself all the way back to the hotel. We were in the 3rd floor so we had to use the elevator so my 6 year old pressed the button and when it came, got in the elevator with a suitcase. I tried to catch the door while juggling luggage and the 2 year old but the door woukd not reopen. My 6 year old then didnt know what to do once in the elevator and my pressing the button for it from the outside wouldnt reopenthe door, it only called the other elevator. I finally screamed to her to press 3 and get out and wait for me. She did and we were luckily reunited on the 3rd floor. We then went to our room, on the way there i noticed the room numbers were of various styles and mismatched as if they get replaced once broken or stolen, the hall walls were dirty, and it just had a "cheap motel vibe". Upon entering our room, i was in shock.... the room description listed a balcony, which there was none. The room had horrendeous lighting in the entry and 2 additional lamps in the bedroom area both of which would not work (one didnt work at all and the other flashed on and off). The bathroom appeared to have never been updated since the place was built, the decor was worn and outdated and overrall uncomfortable. I was not pleased at all with the room and was tempted to call and ask for a room change but as previously mentioned we were all exhausted and just wanted to go to sleep.
We had finally unwinded and fell asleep around 1:30am when our drunken neighbors arrived back to their rooms. The people in the rooms around us must have been together as they were banging on each others doors, yelling and overall rowdy which continued for the next hour or two. I realize this is not a true reflection of the hotel and can occur in any property however my husband and myself work in hotel management and there is usually security to patrol for these types of things. At this point i wanted to checkout and find another hotel but as we had booked on hotels.com and prepaid i didnt think we would get the money back plus family we were meeting were also staying here.
The next day we met up with family and saw their oceanview room.... it was like different hotel! Im sure the expedia, travelocity, orbitz,hotels.com bookings get the horrible rooms, like i said i work in hotels, i know how that works but the rooms on the side have no balcony and are just terrible. If you do decided to stay here dont book on a discount website. My rooms price was actually the same as on ths hotel website but i booked on the discount site to acquire more room nights for a free hotel night stay.
We met up with them at the ice rink which was neat but nowhere near as nice as i remembered. The pool looked nice but we never did get time to swim. That evening prior to returning to my room i stopped by the front desk to ask for more coffee as i declined housekeeping services and asked for a late checkout. The guy said he had no more coffee at the fd so he would send some up, i said thats fine. He also gave us a 1pm checkout which was nice. Once in the room we got ready for bed and over an hour later we still had not received the coffee so i recalled the fd and said i hadnt gotten my coffee. He seemed to have no idea who i was or that i had requested anything and said it would be right up. I was tempted to verify i did have a late checkout but was tired didnt care anymore at that point. About another 30 mins later i finally got about 5 new packets of coffee and was able to go to bed.
The next morning i went to make coffee to find they were all decaf! So all the coffee drama from the night before was pointless. I also forgot to mention the amenities, they are like some dollar store conditioning shampoo and just terrible, if you do stay here bring your own!
I waited over 2 weeks to write review i hopes it would be a bit nicer since i would forget most details. Truthfully, i did forget a lot and i still have this much negativity. This trip and hotel was a complete disappointment, maybe i had set my hopes too high or didnt remember how it really was but it seems as though it is still surviving because of people like me looking for nostalgia and convention business however they really should renovate properly or at this point tear the place down and start over.

Room Tip: Dont book via a travel wholesaler (orbitz, hotels.com, expedia, etc...) they will give you a terribl...
See more room tips
  • Stayed November 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FantasiaFirefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 18, 2013
Dear valued guest, thank you for choosing the Carousel for your family vacation, and all the way from Hi too! We do have staff members who would have been more than happy to help you with your luggage if you wanted assistance, additionally, we allow guests to park in the loading zone when they are unpacking their belongings. We have plenty of bell carts to make moving into your vacation accommodations a breeze.

We do apologize you found your room to be less than excellent, we have indeed been working hard to modernize the non oceanfront rooms but would have been happy to upgrade you if we had knows of your dissatisfaction. A room change would have taken a mere 5 minutes, and again, we would have been happy to help you with your belongings. We know that traveling can be tiresome and we work hard to make your stay a comfortable one.

We do have security 24/7 who patrol the area to offer any assistance to our valued guests. Our staff is trained in managing any late night guests as well.

You are absolutely correct in stating that one should book through the reservations system and not a third party agency. We would have been happy to move you or refund your stay if we had known you were so dissatisfied with your accommodations.

We are proud to say we shut the hotel down for a few months in the off season to work on renovations to the rooms and the property. Thank you for being our guest, we hope you offer us another chance to earn you and your family's trust and business again in the future.


Sincerely
The Carousel Group Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ocean City hotels

Nashville, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 8, 2013

Overall great experience. The kids enjoyed the downstairs arcade, indoor pool, and ice skating. We enjoyed the beach access and the view from our room was amazing. We would recommend this hotel for families with children of any age. This location is near access to other local entertainment outside of the hotel.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SbJ0214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 16, 2013
Dear valued guest, thanks for the excellent review! We pride ourselves on having the most amenities in Ocean City. Even in the off season we have so much to offer including our ice rink, game room, restaurant and lounge, indoor pool, fitness center and spa. We are happy to say we are Ocean City's favorite family friendly resort and we sincerely thank you for choosing us for your vacation getaway!

Sincerely
The Carousel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 6, 2013

Everything was just great and i would recommend the Carousel to anyone and everyone.
The service was great and the room was the best I could ask for, the pool and the hot tub
was all you could ask for.The resturant and the food was excellent, and the people working
at the Carousel were outstanding. John R. Dages Sr.

Room Tip: I was in room #246 and it was wonderful I couldn't ask for any thing better.
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this review, December 16, 2013
Dear valued traveler, thanks for your great review but more importantly, thank you for being our guest. We work hard to provide a superior guest experience by offering exceptional hospitality and a great product. Your room was one of our fantastic Oceanfront Rooms overlooking the beach and the Atlantic Ocean. Thanks again for choosing The Carousel, we can't wait to have you again in the future!

Sincerely
The Carousel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carousel Resort Hotel & Condominiums

Property: Carousel Resort Hotel & Condominiums
Address: 11700 Coastal Highway, Ocean City, MD 21842-2506
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Ocean City
#21 On the Beach Hotel in Ocean City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carousel Resort Hotel & Condominiums 3*
Number of rooms: 340
Official Description (provided by the hotel):
Your family can enjoy a tradition of fun and relaxation at one of Ocean City Maryland's most popular family resorts. Come join us on our famous Ice skating rink or relax in our spacious atrium. Kick back and enjoy our beach patio with live music, exceptional Ocean City cuisine, and sip a frozen cocktail as you lounge beach side. Drop the kids off for ice skating and relax in our indoor pool, hot tub, or sauna. No matter what your expectations are for an ideal family vacation in Ocean City Maryland, Carousel has it all. We are Ocean City Maryland's favorite family resort! ... more   less 
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Also Known As:
Carousel Resort Hotel And Condominiums
Carousel Hotel Ocean City Md
Carousel Hotel Condominiums

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