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Carousel Resort Hotel & Condominiums
Ranked #32 of 104 Hotels in Ocean City
Reviewed August 9, 2013

We went off of the recommendation of a friend. I was leery due to the reviews on here. My friend stays in the condos. I am not sure if the condos are in better shape than the hotel rooms. We stayed here for one night (was supposed to be two nights but we had to leave early - not due to the facility - but there are no refunds for early leaving). In any event, we got here early and our room was ready. Parking is very tight in the parking lot. People parked very crazy as well. There is a garage to use and it seemed to be a lot less full.

Upon entry to our room the first thing we noticed was that there was formica missing from the edge of the kitchenette area. Minor thing and the rest of the room was ok. The sprinkler piping was along the outside of the wall. There were some marks on the walls. The air conditioning unit was VERY loud - kicking on and off every 10 or so minutes. Our room overlooked a roof and the balcony was not exactly inviting but you could see the ocean. We did not pay for an ocean view. I do have to stress that the room was clean but looked a bit used/old. The close proximity to the beach and the use of a pool was wonderful. My daughters loved the kiddie pool. There are signs saying that there are no lifeguards on duty but there is staff at the gate to have you sign in. We ate poolside - food was ok.

All in all, when looking at a beach hotel - it was clean and did not have a musty smell as many that I've been to at the Jersey shore often do. I am not sure we will go back to this hotel but will be going back to OCMD in the future. I feel that all in all, "chain" hotels are often a bit better. I do not regret our decision to stay here. It was budget friendly and clean.

  • Stayed: August 2013, traveled with family
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1  Thank leeser416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 14, 2013

Dear valued customer, thanks for the review, and thanks for choosing to stay with us in beautiful Ocean City! We have many different room types which can accommodate any beach traveler. We do apologize for our 72 hour cancellation policy, but it's one that we must adhere to.

Parking has never been an issue for The Carousel guests, seeing as though we have an expansive lot and 4 story parking garage.

We are working hard to upgrade all of our rooms. The oceanfront rooms have been upgraded in 2012 along with the oceanview rooms. We have upgraded all the rooms with new bed spreads and flat screen hd tv's and are always making improvements to the hotel in general.

Although we do offer a superior product, The Carousel is not advertised as a luxury hotel. We accommodate families, groups, and active beach travelers who like a lot of amenities at their hotel. No other hotel in Ocean City offers live ice skating shows, family photo night, theme nights, camp carousel, kids activities, and family events. We do have the most amenities in Ocean City and encourage our guests to take full advantage of them. We are so happy your daughter loved the kid pool!

Thanks again for being our guest, and thank you for the opportunity to accommodate you on your family vacation!

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816 - 822 of 1,335 reviews

Reviewed August 8, 2013

We had a really nice time here! We came with our entire family, and booked the trip back in March. We requested oceanfront rooms, high enough to see the ocean, and 4 rooms next to each other. We checked in at 1pm and all 4 rooms were ready to go! We got everything we asked for, and we were thrilled.
The rooms were comfortable, large (in our opinion) and clean. The view was gorgeous.
Food and drinks at the bar and the restaurant were also very good. They were very accommodating with the 3 children (under age 6) we had with us.
The kids loved the indoor pool when it rained and the ice skating rink.
Lots to do here! No one got bored :)
We would go back in a heartbeat, and recommend to our friends as well!

  • Stayed: August 2013, traveled with family
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Thank palmerfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 10, 2013

Dear valued guest, thanks so much for the kind review. We hope you had a chance to book "The Letter Rate" and receive the many discounts and vouchers included with your stay. We pride ourselves on offering the most amenities in Ocean City and can't wait to have you as our guest again in the future! Thanks again for the great review.

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Reviewed August 4, 2013

Well when we first arrived, it looked really nice, when we got to our room and pulled out the couch to make the bed for our kids, it was then it went down hill! The mattress was pee stained and dirty, I called the front desk, The lady said "oh sorry" I will have house keeping come up. Well no housekeeping at all showed up! Kids had to sleep on floor! Next morning I went to the front desk, Told the girl that the mattress was nasty and my kids will not sleep on it, She said "sorry" I will send some linens up, I told her we need a new mattress or something else, She said ok I will take care of it, As I was leaving she smirked at the other girl and parroted me and said "oh it's nasty" and there started to laugh. And guess what no mattress was given to us just two flat sheets were left in our room, I was so disappointed in this hotels staff.

  • Stayed: August 2013, traveled with family
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1  Thank linbry2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 9, 2013

Dear valued guest, we do apologize for your stay and want to let our readers know that we do not condone any of the behavior described in this review. We kindly ask that you reach out to either Robin L. or Chris D. at the Carousel Hotel 410 524 1000 so we can discuss this review and address these issues promptly. Thanks again for being our guest, we look forward to hearing from you.

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Reviewed August 4, 2013

7/29-8/2/13 We are a family of four - with two children ages 18mo and 7yo. It can be difficult to meet the needs of both kids at such different ages. However, the Carousel offered so many options we never had a problem. While the 18mo napped in the afternoon and went to bed early, our 7yo went ice skating, swimming (indoors or outdoors), played on the beach, played in the game room, sat on our balcony and watched a movie or played games (there were two decent upholstered chairs), or got a snack at the bistro. The 7yo got to watch a movie on the beach at the hotel and got to go see fireworks at a nearby park.

Yes, it was expensive. But it was worth more money, with more to do - especially the day we had a lot of rain and thunderstorms (of course less money is always preferred, but it is prime vacation season and it met our demands/needs). The room was decent - far bigger than some of the less expensive places we have stayed. We had fresh towels daily. Our family doesn't require fresh sheets daily - so while another review mentions them not getting them, that was not an issue for us. It's a hotel - it's a room used by thousands of people - and it was in good condition, especially considering how people treat things when they don't belong to them. It was clean, had a kitchen sink, microwave, mini frig and coffee pot. We stayed not-Oceanside, on the 4th floor, overlooking the ice rink. My only real frustration was the wait at the elevators during the busy times of the day... but that also has to do with how rude other guests can be by butting in front of people already standing there waiting.

The restaurant offered a great breakfast buffet - where the kids eat free. Breakfast for the four of us cost $25, which isn't bad at the beach. We ate there several times for breakfast and dinner, the service was slow most times, which could be frustrating... but once you know this, you just have to stay on top of the server to work with you.

We hope to be able to afford to stay here again in coming years. The next time, I will book a room on the other side of the rink, as the elevator seemed less crowded and you don't need to cut through the lobby and main rink/bistro area to get to the beach access. Also, a lower floor (we were on the 4th floor) so we can do the stairs with kids, stroller, and baggage easier.

PS - There is a grocery store behind the hotel within walking distance - get kids snack and sandwich items and load the mini frig - the cost of a hamburger or hot dog will put you over budget... plan ahead!

Room Tip: The pool side rooms are next to the beach access area - so I am confident there would be some noise...
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  • Stayed: July 2013, traveled with family
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Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

Five families just returned from a week long stay at the Carousel Resort and we had a great time..condos were clean..staff was very nice..inside and outside bar were great.. Plenty for the kids to do..hotel restaurant was good.. I'm glad we were smart enough not to take reviews too seriously!! We would stay at the Carousel again!!

  • Stayed: July 2013, traveled with family
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Thank JPerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 10, 2013

Dear guest, thanks for choosing The Carousel for your family's beach vacation accommodations. We have worked hard to upgrade and expand our amenity package every year! Thank you for the kind words, we really appreciate the positive motivation to keep The Carousel as one of Ocean City's most popular resorts and hotel.

We can't wait to have you as our guests again in the future!

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Reviewed August 3, 2013

Staying here currently until Monday and this place is a joke. $2,500 for a week and you get to sleep in filthy rooms with serious safety violations line a sprinkler head that was broke and had a rage stuffed in itoror a dryer that the heating element never shut off and make the entire laundry room sweat to the point where there was standing water in the dryer. Room is gross prison cells are cleaner than this place. Rugs that were once white are Brown and stained all over with burns all over the place. And the restaurant where they have all you can eat crab legs and prime rib for $29.99 is more like a high school cafteria Buffett with corn, mac n cheese, mash potatoes. Which by the way were cold including the crab legs and the restaurant is full of flies that like to land on all your food while you eat. GO SOMEWHERE ELSE THIS PLACE IS A JOKE. Workers are rude and don't understand English. I don't normally complain and just deal with stuff but honestly this place is unbelievable bad. If you stay here you are wasting your time and money go somewhere else there is a reason they are ranked so low in ocean city. If you read this and then stay you will regret it. And they were notified of all the issues and acted like they didn't care they replaced the dryer with a old used dryer. So don't believe any messages they place on here saying they are sorry and tried to make the stay better because they didnt at all.

Room Tip: Drive right past it to Irene or ANY other place in ocean city
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  • Stayed: August 2013, traveled with family
    • Service
Thank Troy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 10, 2013

Dear past guest, thank you for choosing the Carousel as your vacation accommodations. After reviewing your post we can only conclude that you have rented a private condominium through a affiliate company such as Caldwell Banker. Our condos are cleaned and inspected before allowing guests to enter, and certainly we would not have missed a leaking sprinkler head. Would you mind calling the hotel to let us know which unit this was? We need to address this issue as it is, as you said, a violation.
The description of the room does not match that of any room rented in our Condo Association. Please allow us to EARN your trust and book directly with a friendly member of our staff. We have thousands of repeat guests who keep bringing their families back year after year. There is a reason we are Ocean City's favorite oceanfront hotel.

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Reviewed August 2, 2013

Just stayed here for 5 days with our family. Room was in disrepair. One wall falling apart. Bathroom not very clean. No clean sheets during the stay. They were simply pulled up. Only two sets of towels were provided in a room with two queen beds. We had to go in search of additional towels. Two times, our rooms were not even cleaned until after 4:30 pm - and that was after we called to complain. Once we stopped a maid in the hall with clean towels in her "trolley" to ask for clean towels so that we could shower with clean towels and were told that we had to call the front desk to request towels and that they would call her and THEN she would give them to us. ??? Rooms were never vacuumed during the entire stay. The front desk told us this was because there were too many activities going on at the hotel. That made no sense. Once, we walked in our room to a Carousel worker (a man) using our bathroom. The rooms were extremely noisy in the evening and night. One of the bistro workers gave us the wrong change for a $50 (for an $8 bill) but denied it and never gave the correct change back. He only gave us change for a $20 bill instead of a $50 bill. Rooms were very plain. No pictures on the wall as decoration. Instead there were pipes running along the walls. Air conditioning was extremely noisy. Only thing good was the ocean front room view - but we certainly could get other oceanfront rooms elsewhere - and certainly will next time. Would never recommend this hotel.

Room Tip: Choose a room at a different hotel.
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  • Stayed: July 2013, traveled with family
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Thank KCCM224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded August 10, 2013

Dear past guest, we do apologize for the issues stated in your review. Our staff is all fully trained and attend orientation within a week of employment. There is no reason why our maids would refuse extra towels, or why your room would not have been vacuumed. Please call us at 410 524 1000 and ask for Robin L to address these issues personally.

As a management team, The Carousel group has worked hard to upgrade this historic property and offer a superior level of hospitality to our guests. We make many improvements every year, not only to our hotel but also to the rooms as well. Please allow us to EARN your trust back and show you why we are Ocean City's favorite Oceanfront resort and hotel.

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Additional Information about Carousel Resort Hotel & Condominiums

Address: 11700 Coastal Highway, Ocean City, MD 21842-2506
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Ocean City
#19 On the Beach Hotel in Ocean City
Price Range: $71 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carousel Resort Hotel & Condominiums 3*
Number of rooms: 340
Official Description (provided by the hotel):
Your family can enjoy a tradition of fun and relaxation at one of Ocean City Maryland's most popular family resorts. Come join us on our famous Ice skating rink or relax in our spacious atrium. Kick back and enjoy our beach patio with live music, exceptional Ocean City cuisine, and sip a frozen cocktail as you lounge beach side. Drop the kids off for ice skating and relax in our indoor pool, hot tub, or sauna. No matter what your expectations are for an ideal family vacation in Ocean City Maryland, Carousel has it all. We are Ocean City Maryland's favorite family resort! ... more   less 
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Also Known As:
Carousel Resort Hotel And Condominiums
Carousel Hotel Ocean City Md
Carousel Hotel Condominiums

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