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“What a mistake I made staying at the Carousel!”

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Carousel Resort Hotel & Condominiums
Ranked #35 of 104 Hotels in Ocean City
Reviewed April 29, 2013

Made a reservation and found the rooms to be clean although really outdated. Didn't say the second night! Noisy and kids running all over. Evidently parents let the kids do what they want since it is all in one building. We had dinner and that was horrible. Again the dining room was run down. The seat cushions were all split. Wait staff was slow and the food was cold and flavorless! The Carousel management should be embarrassed ! Needless to say we will never go bak.

Room Tip: Go somewhere else!
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  • Stayed: April 2013, traveled as a couple
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1  Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded May 7, 2013

Dear valued guest, were sorry your stay was less than excellent. As Ocean City's favorite family resort, we do attract a lot of kids and customers of all ages. The restaurant is under new management and have been making many upgrades to the menu, we would be interested to know what dish you had ordered. Our dining room has new bamboo flooring, the chairs are 2 years old, and contains new carpet and lighting. We do hope you choose to stay with one of our great hotels once more in the future. Thank you again for being our guest.

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860 - 866 of 1,327 reviews

Reviewed April 20, 2013

I loved my stay in July this place has a beautiful structure and atmosphere I'm staying here many more times! The price was great the ice skating rink was fun and the parking garage was great for my HUMMER H2,

Room Tip: Ocean view is worth it! The ones by the rink can get noisy
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  • Stayed: July 2012, traveled with friends
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Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 29, 2013

Dear valued guest, thanks so much for your great review! We pride ourselves in excellent hospitality and it means a lot when we are congratulated for it. We are always working hard to give our guests great customer service and an outstanding experience. Thank you again for your business, we look forward to having you again as our guest!

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Reviewed April 14, 2013

Hospitility-0. Jacuzzi not working-very disappointing.
rooms should be remodeled. very outdated. Was advised a side view of ocean-Joke.
no utilities, knife / forks.
Personnel at front desk-terrible.
one of the rooms had a barking dog, are dogs allowed at this Hotel?

Room Tip: went to buffet breakfast @ clarion.
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  • Stayed: April 2013, traveled with friends
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1  Thank cynder7Maryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 16, 2013

Dear concerned guest, we are sorry your stay was just average. We work hard to make sure your experience is one to remember. We do apologize for the hot tub being down, it was posted on the website and we did adjust the rates to reflect this.

We upgraded you to an Ocean View room free of charge as a courtesy, we would have been happy to move you to an Atrium View or City View if you would have made a request to our front desk. We have just updated the Ocean View rooms with new carpet, trim, paint and ceilings.

Our front desk staff has an average tenure of over 3 years and we have gotten exceptional complements on the quality of hospitality we provide, we truly do apologize for any mis-communication you may have had.

We do not allow pets of any kind in the hotel, but we do have a hotel 2 blocks away which is pet friendly if you wish to bring your pet along for vacation.

We do have several other hotels which may have better suited your expectations for your beach vacation. We can certainly accommodate you in the future. Thanks again for being our guest, we truly do hope you choose the Carousel Group for your next beach vacation getaway!

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Reviewed April 5, 2013 via mobile

This place should absolutely be avoided. The rooms throughout the hotel were 85 degrees + and they could not turn on the AC. The heaters could not be shut off until the summer months. This is April 5 2013. Their solution is to provide you with a box fan. Please take my advice and stay elsewhere. Rooms are completely outdated.

  • Stayed: April 2013
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Thank EAquino76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 8, 2013

Dear valued guest, we are sorry your accommodations were not as temperate as you would have wished. Our hotel is on a 2 pipe system which can either be in heat mode or AC mode. Some days we have unusually warm weather which may increase the temperature within our rooms. Our oceanfront rooms have been refurbished as of 2012 with new beds, bed spreads, flat screen LCD TV's, carpet, paint, drapes and granite. Our non oceanfront rooms are currently being upgraded as well with new paint, carpet, trim, and bed spreads. All of our rooms come standard with high quality queen beds, kitchenettes and flat screen LCD TV's with high definition cable. Even our non oceanfront rooms are still just steps from the beach. We do hope you choose to stay with us once more in beautiful Ocean City, Maryland.

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Reviewed April 4, 2013

Took my two children there for a quick trip at the end of Spring Break. Really looked forward to pool, hot tub, peace and quiet. Hot tub was shut down. This was on their web page, but I never went down far enough on the web page to see this - it should have been a pop-up when you registered. The room was so hot and no way to lower temperature. The room was also very noisy - by the elevator, kids running and screaming in hall. I had booked a room overlooking the atrium, which was nice to see, but after the ice rink closed at 10:00, the zomboni droaned on for an hour. Then, the next morning, trying to get a quick swim in before having to check-out, we went down to the pool to only be told it didn't open until 10:00 - but that was not posted anywhere, and there was no information in the room about services and hours about hotel facilities. When I complained to manager about hot tub (because I really would have stayed somewhere else if I had known it was not available) I thought I would at least be offered some token complimentary compensation - but no, just told sorry. Nice place, but not user friendly.

  • Stayed: April 2013, traveled with family
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3  Thank susan h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 8, 2013

Dear valued guest, thanks for your review. We are making a lot of upgrades and do apologize that you could not enjoy the hot tub due to renovations. The hot tub renovations were posted on the front page of our website at the very top of the text. Although our hot tub was closed our indoor pool, skating rink, sauna, fitness center, game room, Bamboo Lounge, Bistro and Oceanfront Restaurant were still open to our guests. We do apologize for the Zamboni noise but this should have only been for 5-10 minutes tops. The entire rink only takes about 20 minutes to completely close down, we are not sure what could have taken a full hour. We are reworking our in room guide book to have more robust information about our hotel and the surrounding areas. We would have given you some sort of compensation but the information was posted online and the rate was adjusted accordingly considering the hot tub amenity was excluded. Thank you for being our guest, we hope you choose the Carousel Hotel once more for the upcoming Summer of 2013!

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Reviewed April 1, 2013

My husband & I stayed over Easter weekend & the room was fine. Nothing out of the ordinary, 2 beds, not so sturdy table with 3 chairs, microwave, small coffee maker, small refrig & sink. Our room was clean & the shower was very good, lots of water pressure. Was suprised there was not a luggage rack in the room but we made out ok. Staff was definitely nice & accommodating. Would consider staying there again some day.

Stayed: March 2013, traveled as a couple
2  Thank DEgal2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 8, 2013

Dear valued guest, thanks for your review! We are working hard to upgrade every aspect of the hotel, every year we pick a few key projects and make some great improvements. March is a beautiful time in Ocean City if you want to avoid the crowds, and the price is a great deal as well. Our oceanfront rooms have all been refurbished in the past couple years with new beds, bed spreads, flat screen TV's, curtains, carpet, granite, and paint. We are so happy you chose to spend your holiday weekend with us and we can't wait to have you as our guest once more!

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Reviewed March 26, 2013 via mobile

We stayed here over a long weekend for the St. Patrick's day parade. The employees were very nice and professional. The ice skating rink was fun and the pool was very nice. The hot tub was not available due to updating. The room was spacious and clean. The only thing I would change would be to stay in an outside room next time. We stayed in an atrium room, which made me feel claustrophobic. Also, it got too warm and we couldn't change the temperature controls. Also there were some bugs, not flies, more like no-see-um that were annoying.

  • Stayed: March 2013
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3  Thank RealMaryZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carouselresort, Manager at Carousel Resort Hotel & Condominiums, responded to this reviewResponded April 8, 2013

Dear valued guest, thank you so much for staying with us in beautiful Ocean City! Our staff works hard to make sure your stay is the best if can be. Many people prefer the Atrium due to being able to view the ice rink, and the live ice shows in the Summer. We would have been happy to move you to an Oceanfront Room or at the very least a view of your choice. Unfortunately during the hump seasons the climate control can be difficult to accommodate everyone's comfort level since the hotel is on a two pipe heating and cooling system. We do carry box fans and space heaters to help with the climate control. Thanks so much for choosing The Carousel for your St. Patrick's Day weekend, we can't wait to have you again as our valued guest!

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Additional Information about Carousel Resort Hotel & Condominiums

Address: 11700 Coastal Highway, Ocean City, MD 21842-2506
Phone Number:
Location: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Ocean City
#20 On the Beach Hotel in Ocean City
Price Range: $63 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Carousel Resort Hotel & Condominiums 3*
Number of rooms: 340
Official Description (provided by the hotel):
Your family can enjoy a tradition of fun and relaxation at one of Ocean City Maryland's most popular family resorts. Come join us on our famous Ice skating rink or relax in our spacious atrium. Kick back and enjoy our beach patio with live music, exceptional Ocean City cuisine, and sip a frozen cocktail as you lounge beach side. Drop the kids off for ice skating and relax in our indoor pool, hot tub, or sauna. No matter what your expectations are for an ideal family vacation in Ocean City Maryland, Carousel has it all. We are Ocean City Maryland's favorite family resort! ... more   less 
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Also Known As:
Carousel Resort Hotel And Condominiums
Carousel Hotel Ocean City Md
Carousel Hotel Condominiums

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