This motel is using false advertisement on their website leaving customers to believe the motel is safe, clean, and has a friendly staff. The pictures of the rooms are staged and not accurate to what condition they are really in. My family checked in and first had to deal with a rude front desk attendant. Then proceeded to our room where we opened the door to disgust. There were stains on the sheets, stains on the ceiling, feces on the toilet, dirt on the floors, rust on the refrigerator, and a piece of plywood screwed to the back of the door. The lock to the door did not work which truly concerned the well being of our 8 month old. When telling the front desk of the dirty sheets they did not bring a clean set. The mattress, after removing the sheet, we found to be severely outdated, flat and stained in a gray color of collected dirt and filth. After staying there only 15 minutes we decided to check out because it was not sanitary to use throughout our vacation, especially with an 8 month old. The hotel manger would not work with us whatsoever even though this completely ruined our vacation after a 5 hour drive to our destination. The manager, Beth, would not refund any of our money after threatening me over the phone, making fun of our situation, and claiming she booked the room again. Furthermore, blamed me of false accusations to get my money back. As if I wanted to have to drive another 2 hours at 1 o'clock in the morning with my baby in the car to find another hotel. Their false advertisement on their website is disturbing and their lack of customer service is even more unsettling. I hope this place goes under. I wouldn't even send my worst enemy to stay at this vile disgusting excuse for a vacation spot!!
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- Also Known As:
- Sun Tan Hotel Ocean City