Before I get into the details of this review, I must preface this by saying that I am a long-time Marriott Rewards member and a big fan of Marriott. I am also not one to complain about every little thing and in general am quite easy to please. So it is with some regret that I have to say that we were not happy with the Marriott Courtyard in Ocean City, MD. In fact, we were quite disappointed.
The weather forecast looked great and we were looking for a last-minute, middle-of-the-week getaway "down the ocean". Our only two requirements for a place to stay were that it had to be oceanfront and the place had to have an outdoor pool (with two young children, we knew that although they would enjoy spending time on the beach, ocean swimming would not be practical, especially in the wake of Hurricane Bill). Being a last-minute trip, the options were limited. My first preference was to stay at the Hilton, but they were all booked-up. So being a big fan of Marriott, and wishing to earn some more Rewards points, I thought that a two-night stay at their brand new beachfront property would be just what we were looking for. Besides, they were on the beach and had an outdoor pool, right? So we were very disappointed when we checked in to find out that their "outdoor" pool was really a very, very small pool housed in a greenhouse type enclosure without any direct sunlight (I guess with the windows opened it kind of qualifies as an outdoor pool). To call it an outdoor pool is very misleading. To make matters worse, there was a problem with their pool, rendering it unusable. The front desk apologized and said that the pool should be filled-up and ready to use by evening. So even though the kids were disappointed, we went up to our room to change for the beach. The room was very nice: clean, well-appointed, with a perfect view of the boardwalk and ocean. We enjoyed several hours on the beach, but once evening came and the pool was still empty, we knew the chances of it being ready during our stay were quite low. Anyway, we had a fun night on the boardwalk and were ready to crash back in our hotel room. Our lights were out by 11 pm, but the noise of loud voices and the constant slamming of doors made it one of the most unpleasant and sleepless nights I have ever spent in a hotel. I don't think that the people on our floor were being particularly loud, but the doors and walls seemed so thin and the large gap at the bottom of the door let in a lot of light and noise from the hallway. In addition, every door on our hallway slammed shut. I was lucky if I got two hours sleep the entire night. The next morning I went down for coffee and saw that the pool was still not available. Right then and there, after a terrible night, I pulled out my Blackberry and was able to get a room which opened-up last-minute at the Hilton. I went up to the front desk to tell them that we would not be staying an additional night. I really wasn't going to even get into it (besides, as I said, I'm not really one to complain), but when asked how our stay was, I had to express my displeasure with the pool and the terrible amount of noise. The manager overheard and immediately came over to see what was the matter. He did say that they were having some trouble with some of the doors on some rooms not being hung properly, which may have contributed to the noise coming into our room. I also told him that there was no door sweep at the bottom of the door, so there was no blocking of any noise or light coming in from the hallway. It looked to me that this was an old condo building that was renovated by Marriott, so maybe the original construction wasn't high quality. In any event, I didn't want to spend another $350 to not be able to use the pool and to be kept awake all night, so we decided to check out and go to the Hilton. The manager was very polite and said that he was sorry, and even offered a $175 credit on our one night stay. This was appreciated, and we used the $$ to defray the cost of our bar tab at the swim-up bar at the Hilton :)
Anyway, I don't think I'd stay at the Courtyard again, especially since the Hilton is about the same price and was way more like a resort (unlike our time at the Courtyard, we had a BLAST at the Hilton!! The kids are still talking about it). I don't know if our experience was an isolated instance, but I can't say that I'd recommend this property until they get some of the kinks worked out with the door-slamming and noise.
- Official Description (provided by the hotel):
- The Courtyard by Marriott Ocean City Oceanfront offers the most elegantly appointed guestrooms on the beach. Our hotel is located directly on the boardwalk and is the newest hotel on the oceanfront. Whether you are enjoying a weekend getaway, a family vacation or a business trip you will leave looking forward to your next visit. Enjoy breathtaking sunrises, glorious afternoons and the exciting night life. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, Cancelon, Cheap Tickets, Hotwire, Travelocity and TripOnline SA so you can book your Courtyard Ocean City Oceanfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Ocean City Hotel Ocean City